HVAC reviews in Springfield, Missouri

I wrote the following review (about Charles) some time ago and today, again used SS&B maintenance services. Joseph was also the friendly, knowledgeable and prompt service provider I have come to expect from SS&B after nearly 20 years service. Please keep up the great work! Charles was prompt, friendly and knowledgeable. He repaired my system without delay and ensured I had no further questions. We have worked with SS&B for years and have always been pleased with their service.

Thanks to our periodic maintenance with SS&B we discovered that our old heat pump was going bad, which had lasted well beyond the average life span for our system. We had SS&B replaced our old HVAC system with a more modern system. Hudson and Jason did the installation. They were very professional and did a great job. I have been using SS&B for around 15 years and have been very pleased with their service.

Try thankful to have a new commercial HVAC unit for my building.
Nathan, Hudson, Jason and Jeff went above and beyond to make sure everything was working and installed in the fastest possible time frame. Everyone was professional courteous, patient and skilled!

I have a maintenance plan with another company so I called them earlier in the day and still hadn’t gotten a return call four hours later so we called SS&B. Joseph showed up 20 minutes later and had us fixed and running in no time. He was extremely professional and I was really impressed by the turn around time. I’ll be switching my maintenance plan from my current company to SS&B.

SS&B did a phenomenal job getting our mini split back up and running after it started struggling to maintain the right temperature. They went above and beyond to get a tech out right away, and they had us back up and running the same day. Excellent customer service.

Had a small issue with AC not cooling today. Had some work done a few weeks ago and everything was fine until today. The battery in the thermostat needed replaced but did not give us that error. After checking a few things the tech got the thermostat to show it needed a new battery. They came after hours and did not charge for the visit. Both techs that have helped us were very knowledgeable and friendly. Call enter for after hours calls and followup from the office have been very polite and professional. Will call them again when we need service.

My daughter had a good experience with SS&B heating and cooling. Her HVAC system was replaced with a new one. Any company can look good when everything goes smoothly, but the character of a company shows up when there are difficulties. One of the units didn’t initially work as it should. The SS&B technicians, Hudson and Jason, worked hard the fix the issue and make sure our system worked properly. Hudson and Jason were a good team. Based on this experience, I would hire SA&B for future needs. Not only did they have a very competitive bid for the work, but they treated our property with respect.

Ben did a great job, gave me a huge military discount and got my new system in 1 week earlier then expected! Financing was exactly as was stated on the phone. Jay Paul and Chris did an excellent job on the install and they didn't wake me up as I work at night. Cleaned up any mess and took the old unit with them! Thanks for a great job guy's!

Customer Care is clearly your #1 priority! I call this afternoon at 1:30 pm for an AC unit not blowing cool air. Joseph reached out and said he could be here in 30 minutes! After calling multiple other companies and concerned that I wouldn't be able to get this fixed today, this was such a huge relief.
It is 2:50 pm and Joseph has arrived and repaired my AC unit!
10 out of 10 for SS&B for having a business that can reach customers in a timely manner that carry the common parts in their truck to repair units and a 10 out of 10 for Joseph for helping us with a concern, efficiency, knowledge and a sense of urgency!
You have my business forever!

Thomas was my tech and he was outstanding. It was 99 degrees and our A/C decided to crap out. SS@B responded same day and had us repaired for less than $500. The receptionist was as nice as she could have been and we could not be happier. Thank you guys for a job well done.

Awesome service. Professional all the way. Absolutely the best. Dakota and Ethan were courteous, informative, and top notch.

I use SS&B for my commercial buildings. Kate and the Techs have always taken care of the job and been as efficient as possible.
I highly recommend them.

Mike and Davis completely removed old HVAC and then installed new TRANE XR15 Condenser unit SEER2 16.0 energy efficient qualified and SX82 80% 2-stage gas furnace 80,000 BTU. Process took less than a full day. SS&B HC people commission their new installs for customer and for manufacturer. SS&B HC is the only HVAC company recognized by TRANE as recommended Installers local to Springfield, MO. I am 100% satisfied with the speed and efficiency of new equipment install. Total downtime from when old AC Condenser unit failed to the time the new HVAC system installation was final and commissioned was only 5 days!
I now have a new air conditioned environment powered by TRANE and provided by the people at SS&B HC.

Thank you SS&B Heating & Cooling Team!

SS&B is always great to work with! This year we got bad news on a 20yr old furnace, but John was great in explaining what wrong and why and steps moving forward!

This is why we have been with SS&B for over 10yrs

Dakota arrived as scheduled. He diagnosed the problem with our furnace, and ordered a part for it. He was polite and answered questions that we had. The repair work is to be done at a later date.

Ron was the tech that did our semiannual maintenance. He was friendly and thorough. He made sure we understood everything he did and gave us tips on how to better regulate the airflow between floors. SS&B installed our units when we built this house and provides maintenance twice a year. We highly recommend them.

Your employees who come to my home and work on my equipment are wonderful people efficient business like polite very very good and very, very nice. You have a wonderful staff.

Alex came through and helped me out quickly with my HVAC. He evaluated my system and was able to explain with pictures what the issues were. After coming to decisions he got right to work if it took no time before it was fixed. Thank you so much

These guys are just wonderful! Cory came to give me the estimate, and today Jerry & Kyle did the HVAC installation to replace my 25 year-old system. The finished job was exactly the price I was quoted, no mess left behind, and surprisingly very little noise - I hardly even remembered they were here! Jerry & Kyle were SO polite, respectful, and friendly. Great service, great customer service, and a great experience! I would definitely recommend them!

The furnace installation was very fast. Hudson did a fantastic job. He explained everything I had questions about. He even cleaned the cobwebs out of the closet area nowhere the furnace is.

John was an exceptional young man. Came out here in very cold weather and on a Sunday and got us up and running. Very courteous, friendly, helpful in every way!