Plumbing reviews in St. Louis, Missouri

Didn't fix the clog. Call a REAL plumber and save yourself the time. They showed up late for a service call and didn't get to my house until it was dark out. At this time they wanted to get on the roof and cable through the roof stack. They sent a one man crew so in order to get anything done I had to help the worker by either running the drill on the roof or listening and watching the open line in the basement. After keeping neighbors awake for a few hours by running a loud drill on my roof past 11 pm on a weeknight the guy called it quits and said they'd have to come out the next day with different equipment. Next day another guy came and tried all the same stuff again. No new ideas, no new equipment. I absolutely refused to pay any more and told him I wouldn't be paying a second service call especially since they still couldn't get the clog out after another 3-4 hours of working at it. Their next move was to bring in a camera or cut into the pipes, both of which I turned down noting they hadn't seemed to accomplish anything over hours of work and were just guessing at this point. After this I called a legit, long-time St. Louis plumbing company who came by, identified the clogged spot and cleared it within 30-45 minutes. The only thing good about these guys is their price ($75). Timeliness was bad, knowledge of plumbing was bad, and ability to fix the issue was bad. Should have put the $75 towards the legit plumber from the beginning, that's money I'll never get back. Lesson learned.

I have several rental homes in the city often sewer back up when heavy rain. I often call Drain Madics because the price reasonable. One of despatcher is not very nice , rude, mean , terrible and not allow you talk to the owner when I made a complain; except Debbie she is very nice, understand , and helping you when problem incurred. I went to FB messages and I believe he asked Debbie reach out to me . The owner is very nice, understand and professional men. The guy came out charged me additional $50 to clean clean the roof pipe instead of floor drain. After he left sewer still back up when tenant do laundry. Call office she said if he come out again I have to pay again , Website said warranty 30 days the company should honor that but she did not follow the company policy. She need to be training and taught well to become excellent customer service. I did not want say her name. Overall, Drain Medics is great company, good price but few bad workers hope not destroy good company that Owner work very hard to build up reputation for his company. Any company has good and bad workers.. Hope my review to help many customers out there if you have issue reach out the owner message him online , FB, website he will reach out or ask for Debbie .
After all , sewer drain fine when Arron sent out take him few min to clear the drain . He cable the drain outside in the front yard that should clean at first instead of roof pipe.. He is very good and knowledgeable guy.
" One worm would not spoil the pot of soup . If the worm remove the pot of soup still serve to many others hungry ".

We had a backup on Easter Day and called Drain Medics. Chris showed up in about an hour. He looked everything over outside (the back up was from the clean out in the backyard to the main). He explained what he was going to do, we signed his paperwork, and he quickly went to work. It took about 45 mins total and 105’ of drain snake, but he had us up and running like we’d never had a problem. He showed us the root wad that had gotten into our clay pipe, which was about 5’ away from the main. Super friendly guy and trustworthy! We highly recommend Drain Medics, and specifically Chris! Total cost was $75!

This is our second positive experience with Drain Medics! We called early on a Friday and they had no openings until Saturday AM, but they were able to fit us in the same day due to a cancellation. Our technician was kind and professional. He was able to get our clogged sewer line clear in no time and all for only $75!! (Another company came out and quoted us $305 for the same work). They didn't try to sell us unnecessary services or products and have a 30 warranty for the work performed. HIGHLY RECOMMENDED!.

Drain medics just left my house and I couldn't be more happy with there service! He unclogged my washer drain and didn't charge me an arm and leg. I am a long time user of roto rooter but there prices have become ridiculous my maintenance guy at work referred me to drain medics and i gave them a call. So glad we did. Thank you Drain medics your our new go to for all our drain problems.

They came out & drained My sewer in March 2021 for $100 dollars. The technician never actually entered the house he messed around in a hole in my front yard for about 15 min. The money is not the issue here. It’s May & the sewer is backed up again & they want to charge Me another $100 dollars. I would have just paid someone the $200 in the first place to get the job done right. Lesson learned on my part. Oh yeah they only give You 30 days guarantee this I’d the problem. What ever happened to building a good customer base.

I actually had a wonderful experience with this plumbing company. My service guy was Steve and he did an excellent job of unclogging my kitchen sink. He even fixed the low water pressure from my kitchen faucet. He was professional and answered all of my questions about things going on with my plumbing system. He was very helpful. To me they are fair and the prices are very reasonable and affordable. Great job Steve and thank you again.

They never responded or called!!

Did the repair in a timely manner very friendly and professional

Great customer service very prompt & professional. Got the job done in no time will be gushing services again if need and telling everyone I know !

Needed an emergency repair after a water main break. Came in, replaced the water line with a better line in less than an hour.

I had to have my sewer line replace from the house almost to the alley I had several estimates and Nelson's was by far less expensive about $7,000 less expensive than the next one I was very impressed with his professionalism and with his subcontractor they were amazing they did a great job they went above and beyond and even did extra they removed an old stump out of my backyard with a backhoe at no charge and I'm telling you the best decision I made was hiring Nelson's Plumbing because this was no easy job they had to actually dig with a shovel under my house about 10 ft deep to get to the Old Clay pipe that had collapsed I don't know how they did it but they did it I'm so impressed and they got on it immediately and they got it done quickly I could not be any happier and it added a ton of value to my house for when it sells the next people are going to know that they don't have to worry about the sewer lines

Replaced a toilet that had not been replaced in a very long time. Looked and worked perfect after completed. Would highly recommend their service.

Nelson was very nice and accommodating. We called him yesterday and he went in to fix the issues at the property right away. It was fast and super convenient. Thank you, Nelson!!

I will admit our go to is usually roto rooter but I am so glad we found Nelson’s plumbing. My husband and I own a older home and once a year our main lateral clogs. When we called roto rooter and three other companies (based on the list google gave us) many would not see us until 10am the next day. Tonight was rather busy due to the rain. My husband and I were concern if we could not get anyone out to our home tonight our basement would flood due to the clog and the heavy rain fall. I called Nelson’s plumbing and they were able to see use within the hour and fix our problem in no time. We are so appreciative of their business. They were very responsive and were very professional. Highly recommend and will be recommending them to our friends and family.

Like it

Good folks, helpful

Quick and simple service

Good Plumbing store

Very nice

Very helpful and knowledgeable