HVAC reviews in Lincoln, Nebraska

Needed a replacement geothermal system on short time-frame. Star City could not have been more friendly. Theresa explained my options and the process. I told them I was VERY particular about details. Lance and Serhij protected my flooring, quickly got the unit in place. Erica and Tony helped. The details took much longer with Jeremy and Larry pitching in, later Jacob, but both of us were patient as they completed the process with a few hiccups. Cory inspected, and it passed. Ultimately I got what was promised, at the promised price.

I scheduled an appointment with Star City a week in advance for a plumber to come out on Wednesday with a first call in the morning to diagnose why my pipes back up about once a month.

On Wednesday, no one showed up between 8:00–9:30 AM. I had to call to see what was going on, only to be told there was an issue with their plumber and that Michael from Burton (their sister company) would be driving an hour to come out instead. Michael arrived very late, seemed uninterested in being there, and ultimately said the issue was out of his scope and that someone else would need to come out on Friday. This was a complete waste of my day, especially since I had already rearranged my work schedule to accommodate the appointment.

On Thursday, I called to confirm my 8:00 AM Friday appointment, stressing how busy my schedule was. Kathy assured me there would be no issues. Friday morning came and no one showed up at 8:00 AM. I called again and was told someone would arrive at 10:00 AM. 10:00 came and went — still no one. After calling yet again, I was told they couldn’t make it until 12–3 PM. At that point, I was beyond frustrated and rescheduled for the following Tuesday at 8:00 AM.

Tuesday was the only time they actually showed up on time. Edwin came out and was friendly, professional, and clearly competent. Unfortunately, he informed me that they didn’t have a drain snake available because all of them were in the shop being worked on. I honestly don’t understand how a plumbing company operates without basic drain-clearing equipment. Edwin did his best with the limited tools he had, ran a camera, and explained the situation as clearly as possible, but ultimately told me I’d be better off calling another company to jet the pipes because Star City doesn’t offer that service. Or they can help me replace that section of the pipe where water was accumulating.

After everything, I no longer trust Star City anywhere near my plumbing. I’ve used them in the past for HVAC work for my other businesses and had acceptable experiences, but their plumbing department is extremely disorganized, unreliable, and unprepared. Multiple missed appointments, poor communication, lack of equipment, and wasted time make this company impossible to recommend for plumbing services.

I am very impressed by Star City! Our furnace started to act funny early Sunday morning, and they had a technician out to my house promptly. The first technician (Todd) was very knowledgeable and had the patience to tell us (and show photos) what was going on with our furnace. After identifying the problem, the second individual (Abe) sent out (again, on a Sunday) arrived promptly to our home to provide us with potential replacement options. I am so impressed all around, we are so excited to have our new furnace installed!

Brandon Price did an excellent job and was very thorough. He was knowledgeable and made sure we understood everything he was doing! We were very satisfied with his work!

Furnace quit heating on a cold Sunday afternoon and thought we’d have to wait till Monday for service. My husband called a friend and he got ahold of Star City. We received a phone call within an hour and within two hours we had a repair man coming through the door. Great service and very helpful serviceman.

The tech was nice and respectful but I can’t help but feel like I got swindled. I set up an appointment because I was pretty sure my capacitor on my heat pump was bad. I was told on the phone there would be an $89 diagnostic fee and the tech would quote the rest once they determined the issue. He ended up replacing the capacitor before any pricing was discussed or the work was agreed upon. The final price was $255 if I joined their VIP membership, $312 if I didn’t. I asked for a breakdown of parts vs labor and didn’t get a solid answer. Something about how the capacitor was at least $250. I don’t know the exact model capacitor but a quick google search shows $20-50. I agree to pay $312 and as he’s going through the paperwork it jumps to $350. He can’t really explain why except for the $312 he wrote on the paper was wrong. I pay and he leaves. I go out to look at my outside unit and it’s missing most of the screws on the electrical cover and the metal is bent out of form. I don’t have any issue paying a fair price for parts and labor but it was frustrating to not know the cost after diagnosis, be potentially lied to about the parts cost, and then have the final cost go up unexpectedly. The tech seemed nervous, maybe he’s new.

Setting up an appointment was easy over the phone. I was provided with all the info to ensure I wouldn't be surprised by the cost of the HVAC diagnostic fee, and that it would be applied to the repair cost if I decided to proceed. The technician was friendly and professional. He was able to diagnose the issue quickly and accurately. After we agreed on the repair cost, he fixed the problem quickly. I'm very grateful that Trevor came and fixed our HVAC system - it was an emergency, and he acted quickly. The following day, he informed me that they had the necessary supply to fix the HVAC. He also tested our house for carbon monoxide. He safely put everything back and explained what he was doing. I really appreciate that.

Extremely satisfied with the level of professionalism throughout the buying process and installation for a new furnace and heat pump. Without a doubt, the Goodman system is hands down the best product on the market now (yes, do your own research). The heat pump has a great form factor and the variable speed furnace runs so quietly, it's hardly noticeable. I couldn't be more pleased, and with a major purchase such as this, confident in the right choice.

Service appointment is easy to set, everyone is really nice, and I got a phone call and text in advance of the service tech (Reece) arrival. Reece put on plastic footwear sleeves before entering the house. Reece is courteous, organized, efficient, VERY KNOWLEDGABLE, and explained all of the service checks. He THOROUGHLY CLEANED many of the interior furnace components and noted all of the current and future concerns. Billing is easy to understand and checkout is easy. Thank You for the great work!

Edwin Izaguirre was knowledgeable, very informative and helpful. He checked our hot water heater and water softener systems and made sure everything was properly working. He also tested the ph levels in our water. Great job!

Philip went above and beyond our expectations. He was able to fix the electrical issue and provide us with a quote for a possible future upgrade. He was very kind and took the time to explain things in detail to us. We really appreciated his patience and understanding. Highly recommend Philip and his team at Star City!

I booked an online appointment. (Which was very convenient). Brandon came out in the time frame I booked. He was very professional and explained everything in detail about what was wrong with my furnace. Tried to get replacement parts to repair my 39 year old furnace. The heat exchanger was compromised and the inducer motor locked up. Heat exchanger was obsolete. Out of the upmost concern for safety he recommended replacement. Not because I believe he has a quota to sell, again, safety was his concern. I asked If they has someone that could come and give me a quote. Abe come out on the same day and was awesome! Installed today. Alex and his partner did a great job. Will recommend to anyone who wants to listen. Much thanks to the whole crew from Star City!

Our HVAC went out after the recent winter storm. We have an 8 month old and it was terribly cold. The company we normally use wasn't available for four days, I called Star City and due to our circumstance they showed up and had our fan running again in a matter of a couple hours. Unfortunately my system was on it's last leg. Abe helped us find programs and wrote detailed estimates for us to consider and made the replacement process relatively painless. Star City is the only company I'll call to take care of my home going forward. All of the techs were amazing as well. I hope management recognizes each and every one of them for their outstanding customer service!

We are extremely happy with the service we received throughout our recent HVAC replacement. Abe came out the same day and was very thorough in explaining the various product options. He was patient and listened to all my questions, and then put a proposal together that fit what we needed. The pricing was better than other companies we spoke with. The install crew was very professional and courteous. Dalton and Wyatt made sure everything was properly set up and left everything cleaner than they found it! We also signed up for a service plan to ensure the new system works great for years to come. Thank you!

We recently started doing business with Star City. They were the only one who came out to help us right away when our furnace stopped working in the middle of below freezing weather. Both experienced with Lou and Todd were very pleasant. They are knowledgeable, kind, and caring. I highly recommend their services to anyone who is looking for honest advice and help.

Fast service, very professional, don't really know if their prices are high compared to others but it seems like it.

Very knowledgeable about their products. Josh talked with a family member regarding a new HVAC system and explained what he thought was best for that situation in a professional manner.

We had All Pro replace our furnace and AC units last week. The process started with David coming out for a free quote and that amount didn't change by a penny once everything was completed. David is a complete professional - no uncomfortable sales pitch - just an honest (and very well educated) explanation of what they offer.
When they arrived to do the install, both David & Ted were on time and got to work right away. They respected my small requests and were efficient and cleaned everything up when done - not a speck left behind, which I greatly appreciate. This included hauling away all the old equipment.
This many 5-star reviews are not wrong - you are getting the best company Lincoln has to offer for HVAC - we are pleased with our new furnace and AC and very pleased with the process from start to finish. The process felt like dealing with family, not salespeople at all. Thank you All Pro!

All Pro was prompt when we called for service with our AC unit. Constantine came out to diagnose the problem that night and they installed our new furnace and AC the next day. I can't say enough about this company and their customer service. They even brought out a year supply of furnace filters because i needed a new size filter with my unit. It is so quiet and efficient. Thanks again All Pro and all of your excellent employees.

Outstanding all around! I had a thermocouple go out on my furnace, I called at 12:00 and the technician was at my door by 1:30. He was quick, friendly, and very skilled. He was able to get the issue completely fixed in less than an hour and the price was VERY reasonable. I am a customer for life!

We had All Pro come check out our furnace recently. I called mid-morning on a Sunday and they were able to come out that same afternoon. They ran diagnostics on the furnace, but were unable get the furnace to replicate the problem. Since they didn't find anything wrong, they waived the standard service fee and told us to call them back if we had any further issues. When it got bitterly cold later in the week, our furnace began acting up again. I called back and they were able to get someone out that same afternoon. This time they were able to determine the furnace was overheating because the filter I had recently replaced was too restrictive for our furnace. They recommended a lower grade filter and again waived the service call fee because it was an easy fix. We replaced the filter and have not had any issues since. Thank you All Pro for blessing our family during this holiday season! We will not hesitate to call All Pro in the future for any heating or air conditioner problems we may run into and will recommend them to our family and friends. They were very kind, professional, and prompt.