Appliance Repair reviews in Omaha, Nebraska

Technician did excellent. Communications with company not so much.

Do not trust their repair team they will tell you one thing then charge you another. You will never get a refund or assistance on the phone you will be told that they do not honor warranties upon arrival for the repair

Service technician was nice but it seemed his main concern was the deductible and not customer satisfaction.

Refrigerator began leaking water again 4 hoirs later

Very good service. Found out what was wrong and fixed it right away.

Kevin was very knowledgeable and helpful

Fraudulent service call that was canceled multiple times with FAHW. Falsely signed receipt for service call. Not my initials. Never came to house never saw microwave. I have filled complaint with FAHW

Worst experience ever. They bumped me at 3:58 pm today and reschedule for 1/27. They will not correct anything. Been on phone for 57 minutes now.

Kevin is an outstanding technician. He diagnosed the issue, ordered the parts and returned to fix the dishwasher. I highly recommend him.

Great service and quick repair

Very honest, helpful and fast working.

Repair guy was great but it took over a month to get the parts which is unacceptable. I found them online from a dozen sites but Sears just couldn’t get them. Do better.

Technicians were efficient, polite and thorough.

Kossivi never showed up to our house the past 2 times and said falsely signed something on our behalf. He never filled out the VRS form telling the company that we needed a replacement freezer.

NO STARS!!!!
Appointments are from 8am-5pm and sometimes they send you an "updated" time frame late in the morning and then keep pushing it UNTIL they reschedule the date... 5 times they have rescheduled. FIVE TIMES since mid August... and my oven is STILL NOT REPAIRED. Your only contact is a computer and it's not very bright!!!!!

Kossivi is smart and kind. He works hard and explains the problem well. His customer service is excellent.

Had to go through Sears for a warranty repair on my Frigidaire freezer. Terrible communication, can't get ahold of a real person. Automated messaging is terrible just a terrible experience would not recommend.

Short to the point. Can't get parts for clothes washer to fix it so need to replace.

Great communication, prompt arrival, friendly service, and informative! Thank you! My fridge and freezer are working again!

It has been a week already without a fridge. Two different contractors have come. And we are still waiting for the fridge to be fixed. Why is this taking so long when the first contractor told you what the problem was day one. Now we are hearing through an email it could be another week before it is fixed. Certainly not getting our money’s worth after paying for all of these years.

Customer service is a joke. The appointment scheduled while waiting on part is just a placeholder, and they don't tell you that you will have to call at a later time to schedule an actual appointment. Calling Customer service number gets you rude treatment, constantly cutting you off and talking over you, and telling you there is nothing that can be done except schedule another appointment a week and a half later. Don't expect the technician to be able to answer any questions during service as the only response you will get is "I don't know."

After leaving bad review the scheduled appointment for a week and half later is being considered only a temporary appointment and has been rescheduled for 2 weeks later. Two months to fix a dryer seems ridiculous, especially since I will have had the part for over a month by the time they have been rescheduled to show up. If this appointment isn't switched to temporary again.