HVAC reviews in Omaha, Nebraska

had an issue with thermostat talking to the iphone, faulty thermostat, he had it working at the end, unusual issue but got it done. He is a great guy.

I appreciated the communication I received and the excellent follow up. Our technician was pleasant and did a good job explaining the various issues we were having. His supervisor was available to him as needed, and this was very helpful also. Overall, as stated, they deserve the 5-star rating.

Caleb is Very Professional, Ethical, Personable, and Very Knowledgeable in his work..
As he worked, would explain what he was doing and answered my questions with precise knowledge..
To me, Caleb is the face of Hans, and the Hans Ownership should be extremely PROUD to have him Representing them…

They came fast when I called them because
the furnace was running loud, They adjusted the fan and now it sounds great.

We built our home about eight years ago and have always used Hans to come service our furnace. While we have always been satisfied, I must say that the technician I had today(Colton) was the best technician we have ever had by far. One of the bedrooms in our home is always a bit colder and he gave us some great tips and showed us different things we could do to help the situation. We are not very handy homeowners, but he explained everything in a way that was easy to understand and made a lot of sense. He was so polite, and I would highly recommend him to anyone!

Caleb very polite, friendly and knowledgeable employee. He was fun visiting with and I learned lots watching him doing his job.
I would highly recommend him for your next job.

Our air conditioner stopped working, and our house temp was sitting at 90°! It happened to be a Saturday, so I called the after hours service. Caleb was prompt at calling me back, and was at my property within a few hours. He diagnosed the problem right away, had the correct parts on hand, and had the system up and working in no time! He was very professional, and did a great job walking me through the steps he was taking to fix the problem. He saved the day, and our home is finally cooling down!

They have been our go to HVAC provider for years. Always professional. Do great work at a reasonable rate! Highly recommended

The tech that came out was very knowledgeable and friendly. He kept me informed while completing a thermostat replacement and also gave me advice regarding maintenance and cleaning of my HVAC system.

Han's has done our repair and service work on our furnace and AC unit for 17 years. I called Tuesday morning at 6:30 AM and left a message our AC was out. Brad called back at 7:30 AM and was at our house at 9:30 AM which was completely surprising time frame for me. He delivered the bad news that mice chewed up wires and compromised our AC. He showed me the problem and said we needed to put our 18 year unit to rest. He asked their sales person Jamie to give me a call and I rolled my eyes and said here comes the sales pitch. To my surprise I received a fiduciary style layout of options and solutions. Jamie encouraged me to get a second opinion. Long story short 3 days later they installed our new units and cooled down our house. I couldn't recommend them more for service and sales.

Our service tech Alex was very thorough and made sure everything was 100% before he left.

Brad showed up at the beginning of the 4 hour time frame they give you for appointments which was nice. He did a great job. Explained everything clearly and got everything taken care of no problem.

Alex was great. He explained what he was doing and what was causing my issue. He has fixed the issue and I'm good to go.

Hans Heating got their service person out quickly and on time. He was professional and friendly and got our heating back up and running.

Was out 3 times to fix a leak. Unable to fix. Attempted to throw parts at the system without testing. Jamie and Brad, both supervisors, were unable to fix the situation and offer solutions. I really did appreciate their sarcasm though. They reminded me why customer service is important. Unfortunately, they don't have any. Good luck keeping customers. I assume that is why the company doesn't do commercial projects anymore, big companies won't put up with incompetence.

We had an intermittent problem and the tech did thorough research to come up with options. Problem was solved and he saved us money as well

Very nice young man, I watched him do his work and he explained everything to me. He gave me a call shortly before arriving which I appreciated.

I called for AC service and they responded right away. They were able to get my 25 year old system operational. I ordered a new HVAC system from them and waiting for the install. Everyone I spoke with was very professional and communicated very well. It's nice to deal with a company that has this type of customer service.
Thanks Caleb, Brad and Jamie.
Allen

Alex came to our house today for our fall furnace cleaning and checkup. This guys is amazing! I will never have anyone but Hans Htg & Cooling and Alex come to my house for fall and spring maintenance. Great attitude, so kind, he took his time, told me everything he did and the prices were very reasonable! Alex is THE best!!!

We have used Hans Heating and Air for decades; their annual service plan for our first home, they installed the furnace and air conditioner when we built our second home, and now a new air conditioner 17 years later.
Negotiating a bid was a bit of a burden. Any HVAC company has got to expect a customer to get multiple bids and tree to get the best deal for your family. Especially in this economy. The person in charge of that doesn't handle this very well and his comments lead one to believe he doesn't have the aptitude for Negotiating. We did not get the best price from Hans, but the favorable financing terms are what got us to accept their bid.
Other than. That, we have been very happy with Hans.

Alex was wonderful! He explained everything he was doing and answered all my questions. Very professional and personable. He is a great representation of a great company. Thank you.