HVAC reviews in Omaha, Nebraska

The technician was very courteous and very knowledgeable, he gave me a couple pointers as far as upkeep of our furnace goes.

My 10 yr old A/C unit was out of refrigerant due to a leak in the line (on a Saturday). River City, whom I had used in the past,,had come out for a $200 service call and quoted me $175/ lb to fill line , 3.5 hr job, and $2190 to repair the pinhole leak ($2390 total with service call). I sent a picture to on call rep at Hans and I was quoted $90 service call, $90/lb to fill, 1.5 hr job. I paid just over $800 and the system works great! I understand competition in industries, but I was treated with respect by Hans . River City saw a female ( who they assumed didn’t do research) and tried to be major opportunists, insulting me as if I would pay 3x the amount. I am very impressed with Hans professionalism, quality work, and respect for the client.

10 months ago I left a 5 star review enthusiastic about the service I received from the Service Technician. Today my unit was serviced again by another amazing Technician (Caleb). However, this will be my last service from Hans due to their Customer Service at the Office. The company used to send out post card reminders for service and earlier this year switched over to text messages via a 3rd Party. I never got my text about scheduling service so it slipped my mind until recently so I contacted the Office. Barb was adamant that once they hand things over to a 3rd party it is out of her hands and no longer her concern or responsibility. After some more discourse where I attempted to find out where things went wrong Barb made it clear she had no intentions of diving into a problem that was out of her hands so she offered for me to speak to a manager. Two minutes on the phone with the manager and was told that the cutover to the 3rd party did not go as intended and a multitude of customers were in my situation due to text messages being tied to mobile phone numbers and I was in the system under a home phone. How easy would my conversation with Barb had gone if we had started with that information? Hey this isn't ideal and we apologize for what happened but we've identified the problem and implemented a solution so this won't happen again. Mistakes happen when you move to a new system, bad attitudes and poor customer service should not be part of the package.

Last night our furnace stopped working (it was below freezing). I talked to Brad this morning - he explained we have an emergency heat option (it worked & was an “emergency”) and then he arrived this afternoon & found the issue. It is up and working! Thankfully, not a break the bank type of fix. Thanks Brad & HANS! Very pleased!

Cotton does an excellent job, he is very detailed and communicates well with us. We would like to request that it is he who comes out for our winter and summer hvac checks.

It's great to have a local resource that truly cares for it's customer base. I had an off-hours call out on Sunday this past week, and within 30 minutes Alex called me, offered to come out, and even stated "if you call tomorrow it will save you an off-hours service cost". We've had Hans take care of our seasonal maintenance since 2019, and have been happy year after year!

Even though it was the first cold snap and all residential heating service companies swamped, was able to get an appointment the next day to service a non-working furnace with possibility of getting worked in, and as it turns out, was able to get in later on the day I called. Hans Inc was not the original system installer. Technician called before arriving to see if someone would be at home and arrived shortly afterward. Technician checked error codes and reset system, along with checking and cleaning system, was up and running shortly. Unfortunately, with many electronics, glitches don't always go away and we needed a call back. Same Technician(always good when the same person comes back) came out and system wouldn't reset resulting in resolution of problem in system "mother board"(where all the wires connect) needing replacement. Technician contacted manufacturer and confirmed warranty part, but system is five years old and not a common thing, locating one and picking it up and installing promptly, resetting original installation fan speed settings. Technician completed work professionally.

The service technician was professional and did an excellent job of cleaning my hvac system. I am very pleased!!!!

Alex did a wonderful job doing the furnace inspection. It was more detailed than I thought it was going to be and Alex explained everything he was doing! I highly recommend him and hope Hans is paying Alex enough to keep him!

Overall service was excellent but the price for the replacement part was terrible. I could have bought the same part on Amazon for $150 dollars cheaper. I understand you need to make a profit. The service man was excellent but the total cost was terrible.He was at my house for 30 minutes.

The technician was on time, friendly, professional, and helpful. They got both of our furnaces running well for winter and even tried to help me solve a mystery vent issue. Would definitely recommend them to my friends.

Caleb was our service person, he was the best! He was knowledgeable, patient, and very professional. He took the time and answered any questions that we had. He performed our service and when he found a problem, he showed us and explained it to us and with our permission he promptly fixed it! We also added the air conditioner spring/summer maintenance plan. We will always use Hans from now on only, and we will request Caleb every single time!

Our technician came earlier than expected instead of having to wait around all afternoon. He did a great job. I have peace of mind heading into the winter season knowing it has been checked and tuned up.

Hans heating does a great job keeping our house warm in the winter and cool in the summer. They show up on time and are friendly.
Super happy with this company and recommend.

#200 Review and only positive. Caleb is awesome and informed us our condenser needed replacement. He was professional, honest and prompt. Jamie got us a great deal and was able to install the following week. We appreciate this professional company and their stellar service!

Thank you Hans,
- Customer for life

Caleb Was an amazing technician, explained everything and was very courteous and polite.
He didn’t try to upsell a thing.
It was a pleasure working with Hans once again. We have had the most remarkable working relationship with this company for over 25 years.

Great friendly service, and always on time. We have used Hans for many years and have always been very happy! We schedule them twice a year, once in the fall and once in the spring. Great piece of mind to keep our heat and air system running smoothly.

Caleb is a very responsive, polite skillful and knowledgeable technician. Very efficient and efficient. He quickly identified a potential problem and gave excellent advice. Really find the maintenance program a great way to protect my rental property HVAC system. Has been a very reliable and excellent service technician.

My husband and I are first time homeowners and the previous homeowner had not had the furnace inspected in 14 years. We were recommended Hans through family and friends and Brad came to our home to inspect the furnace. He was very knowledgeable and explained everything he was doing and everything that needed to be done in a way that made sense. We really appreciate how he wasn’t trying to confuse us into paying for something that we didn’t need considering many companies tend to take advantage of young homeowners. It was such a pleasant experience we ended up choosing the yearly plan since we trust them to come back in the spring for an AC inspection.

John is very knowledgeable and explained in great detail the system I have and walked through troubleshooting with me. He is very professional, does clean work, and enjoyable to talk with. Company is affordable, trustworthy and I certainly found my new ac company. Thank you John for the speedy service and getting my ac working !

Great service at and great pricing. Professional, and not only on time, but early!