Plumbing reviews in Omaha, Nebraska

The promptness of the first time they showed up was great. They called immediately. Came a couple days later. Fixed the wax ring around the toilet. In and out. Quick. Great. Now....that was June 8th. There's still leaking happening and now my ceiling had huge water pockets that are dripping and the water spots have now increased on my ceiling. I put in another request for them to come out and look again as to why it's still leaking through my ceiling. They did not contact me. A week and a half later I put in another request for them to come out. They still did not contact me. I had to shut my toilet off because now the valve joint was leaking and there was a puddle of water on my floor! I had another plumbing company come today (July 11) and he told me that when he took the toilet off he didn't secure and tighten the valve to the toilet and it had to be replaced. He knew as soon as he turned the water on, water just started coming out of it. I would not recommend these guys. It was their fault and they couldn't even contact me to come fix it. I had to pay another service fee for another plumber to come out and the damage from the water on my ceiling is now going to cost me more to fix because there's a lot more mold and a lot more water damage! Good thing I didn't have someone come and fix my ceiling right after they were done cause it would've had to been redone!

Good company I've been using for years both at my home and my business. Being an owner operator of a restaurant you need a good reliable plumber, day or night they take care of us.

On one occasion we did have a problem, that was reoccurring. 2 men&snake acknowledged that they had overlooked it and made it right as well as gave me a credit. The only reason I even said anything about this is because things happen to the best of the best, people make mistakes but how it is handled is what separates good customer service from bad.

We have used 2 Men and a Snake several times but on Feb 28th we had them come to my parents house for a problem. The tech took a door off and leaned it against a heater which caused a good sized burn mark on the door. The tech offered no compensation for the door when he left so contacted the office and as of today have not received a phone call back. It would have just been nice to been offered something for the damage will have to rethink who we call in the future.

This company is top rate! They helped us last fall in my home and just this week in one of my rentals. Rick and Nate did an awesome job with the work and explaining my options. I will always call 2 Men and a Snake. I just hope I don’t have plugged drains too often! 😂😆

I would never use this company again. Although they showed up on time and fixed the problem the experience was not good. He came to get the hoses that were corroded on my washers faucets off. Didn't bother to shut the water off so when removing hoses as 1 faucet broke I had water all over my floor. He ran downstairs to check turned the lights on and 4 days later my lights are still on. When the water was running all over the floor I had to get a bucket to put the hose in so it wouldnt get worse. Also had to tell him to wipe the wood floor up so the wood wouldnt get ruined. But the worst was when I called to complain I just got the silent treatment until I asked her don't you have anything to say. Let's respect peoples property when you are hired to do a job. Especially at $125.00 an hour.

Beware.....
Service line was clogged. Two Men and a Snake told me I had a crack in the main sewer line, without putting a camera down the drain, during the process of clearing the drain. The plumber told me it would be $1250 instead of, the original price, $135. Told him I would be seeking a second opinion. 10 min later he came back and said the drain was clear, no cracks, and it was a sock blocking the line. Didn't want to believe the reviews but just be cautious. My first experience and probably my last. At least they came out in a timely fashion.

It pains me to have to give them even one star. We had the worst experience with this company.

1. Over an hour late to start the job.
2. Helped themselves to the tools we had without asking. (They were a different contractor’s tools) The two workers had their own tools in their van, but were too lazy to walk out to the driveway to get them.
3. Drilled the wrong holes in the shower and had to replace it the next day.... only to crack the new shower surround when installing it. Told us that “it’s okay... the trim will cover the crack.” So we have a broken shower before we have even used it.
4. Scratched the shower head pipe upon install, and only replaced it when we asked about it.
5. Scratched our new drywall to hell when putting in the shower and then told us that the surround would cover it. Spoiler alert: it did not. So now we have drywall that needs to be replaced.
6. Left a huge mess on our new wood floors. Snow, water puddles, boxes, tools, cement dust everywhere. Didn’t even bother to clean it up.
7. Did not take responsibility for all of this and wanted to charge us a ridiculous amount. We will need to hire MORE work to be done after those idiots were in our home. After many calls to their office, we still ended up paying way more than I thought was fair.

Do yourself a huge favor and google someone else for any plumbing projects in your home. If you go with this company, please prepare yourself for problem after problem. Absolutely horrible.

We have used this company several times. Always prompt and professional. Our water heater broke and it couldn't be fixed. We were able to only pay half of what a new one cost. So we were able to make payments over a 6 month period. I am very grateful for this. $2400 is alot of money to have to come up with. So thank you again for helping us out!!!😊

Over priced. Plumber showed up to add a shut-off valve to a copper line for my refrigerator. I told the person I made the appointment this and the plumber still showed up not knowing what I needed done. He then looked at it says oh i don't have that part I'll have to go get it. He then proceeded to leave for over an hour when I called him to see if he was alright and coming back he said yeah I'm on my way and took another 30 minutes and proceeded to charge me for that entire time as if he was working. Pretty sure he just had me pay him for his lunch break. When he finally got back he worked for maybe 20 minutes. So for less then 30 minutes of total time being there and working I got charged for 2 hours of work plus parts, that he should have already had. When I called and said something I was basically told oh well. Well here's your oh well in review form I hope plenty see this and avoid that nightmare.

I had a bad drain clog up that I couldn't fix myself and Two Men and A Snake was able to schedule me the same day to look at my issue.

The two gentlemen came to my house within a few hours and were able to fix the issue and were very courteous/knowledgeable. Most importantly, they didn't try to upsell me on any services and actually helped save me money. Also, offered a 30 day warranty with my drain if it were to clog up again.

Highly recommend! Will be using them for all my plumbing work in the future.

Fantastic work! I got home to my basement main line backing up carpet wet and the downstairs closet floor wet. I called all the 24 hour numbers google listed roto rooter, Burtons, ect and the plumbers who do all this advertising only to be told no one was available around 930pm on a weekday. Someone even mentioned waiting until Friday I was pissed. I initially called this company didn't get a answer but got a text saying I could let them know what was needed as no one was available. Someone texted me back saying a plumber could be out between 11p-1a, I took it! Ran to get a water vac since it was almost 10pm. Got a call 20 min later saying he was on his way. Awesome! The plumber ( I wish I could remember his name but I was so distraught about the floor) he was timely got to work immediately and got done quickly. It's was a unexpected cost for sure but could have been worse if I waited for all those other companies. I appreciate them coming out and getting that done so I could get things going so my house wasn't ruined. I will always keep them in mind if ever I need them again those other companies I called were a waste of time and energy. Way to go Two men and a snake.

The first day we had a drain problem I called several plumbers to get the best value. I chose two men and a snake based on my first conversation. The lady I spoke with was polite and helpful and the technician promptly called me back. They were out that same day and have been back to complete a bigger job than we thought.
Our main technician was Rick. He's AWESOME! Very professional and informative and CLEAN! He was on his knees wiping my floor sever feet to the front door!
I will never call anyone else and recommend!! Thanks to your whole staff!

Got quoted over 325$ by another company to unclog a drain pipe. Called Two Men and A Snake and Dustin was over in less than 30 minutes. He had the drain unclogged and us laughing before the hour was up. Absolutely fantastic and WAY MORE affordable work from this company. Will definitely be using again for any issues.

Awesome service today by Austin with Two Men And A Snake Inc. Was told by my homeowner coverage they would be over today between 7am-11am (Austin called at around 9am and said he was about 10 minutes out)! Unclogged our bathtub and sink in the bathroom! Would highly recommend this company. Thank you.

Overall we had a very good experience with them. We had a backed-up main sewer line over the weekend. I called on a Sunday for an appointment and did not get called back until Monday morning but we did not have an emergency. In spite of that we got scheduled very quickly on Monday morning. The tech came on time and was great to work with. Keep in mind these guys often have to haul around a very heavy clean out rig up and down stairs. Our drain problem was solved within an hour and I was very pleased with the result and the explanation. Was very happy to pay the $140 cost to get our problem resolved. Would use them again.

First the men came out without a camera and just wanted to smoke bomb it to see if/ where a leak was. I said no that’s not what I asked for. The worker crawled into my crawl space and found disconnected pipes. Great! Found. They came back and connected the pipes. I thought fantastic. NOT! The methane smells is still there. They came out per my request to SNAKE my drains! THAT DIDN'T HAPPEN. He added water to the p traps! I Called again actually text because they don’t answer the phone and said it still isn’t fixed, you didn’t snake the drains! Reply we can come back for another fee! This is 900$ later! They tell you the fee is 150$ an hour try 220$ and no results!
DO NOT USE THIS COMPANY YOU WILL BE CRYING MORE!

If I was able to give zero stars to Two Men and a Snake, I would. We renovated our bathroom recently and our contractor arranged plumbing services from this company. Now, our contractor and his team did a phenomenal job and our dissatisfaction with our remodel is solely a result of the service that was provided by Two Men and a Snake.

Our problems with this company began immediately. They told my contractor that they would arrive on a certain day and time. On that day, they failed to communicate in a timely manner that an individual was ill and wouldn’t be able to make it. Now, illness is unavoidable, but failure to communicate and inconveniencing customers is entirely preventable.

When they arrived the next day, they installed an incorrect drain fixture and installed the valve incorrectly and against the manufacturer’s guidelines. While we noticed the drain fixture almost immediately, we didn’t notice the valve until the tile was placed and the fixtures were installed. They returned to fix the drain but did not adequately test it. This resulted in a leak, which was not discovered until we attempted to use our bathroom on the day construction was completed.

We called our contractor who came out after hours to determine the source of the leak. Ultimately, we ended up having to cut a hole in our kitchen wall to avoid disturbing the newly placed tile to confirm where the leak originated.

Our contractor called back and requested a plumber fix our drain as well as to reset the valve. One man showed up and fixed the drain but was unable to fix the valve as his tools had been stolen. Again, theft is an unfortunate event and we are sorry for the inconvenience this man has experienced, but a company allowing an individual to attend to calls without the necessary tools to work is irresponsible and intentionally wastes clients’ time. He assured us that his manager would arrive between 10 AM-12 PM the next day and would fix the problem during that visit.

Well, it appears that that employee failed to schedule our appointment and inform his manager about the extent of the problem because they did not arrive during the allotted timeframe. Then, when they did arrive, they told us that they couldn’t fix the problem that day and would have to schedule the next business day. During this consultation, the manager was disrespectful and condescending towards my husband and I. He insisted they hadn’t made a mistake. He stated they didn’t know the measurements upon the initial installation, which is false - we provided a drawing from an architect and they were able to contact my contractor at any point they had a question. Further, we provided the shower trim and the installation instructions in the bathroom for their review as they were working. Additionally, standard bathrooms have cement board and tile between the valve and a fixture, so an estimation shouldn’t have been too difficult of a task. Further, he stated he installed everything, including the valve, where it was previously located. Again, this is false, we raised the shower head and lowered the valve to accommodate for a tub (we previously only had a walk-in shower and the valve was much higher).

Admittedly, I then became frustrated and spoke forcefully to clarify why we were repeatedly being lied to by his employees and continued to be jerked around. The manager stood up from examining the structures and proceeded to yell at me and state that this wasn’t his fault because he wasn’t told about the situation. Furthermore, he alluded that he was doing us a favor by not charging us for something that was cosmetic and that he did not consider a mistake. He eventually calmed down (probably after realizing that yelling at a pregnant customer wasn’t professional) and apologized for the inconvenience. However, the damage was already done. As a result, they’ve officially been fired and we’ve sought assistance from a better, more reputable company.

So, in short, I strongly do not recommend this company. Save yourself numerous headaches and find another plumber!

Two techs came out yesterday to diagnose toilet issues. We were told we needed new toilets. They allowed us to go buy our own toilets (we had Menards rebates to use!) And we're back the very next day to install. I WISH I remember the young man's name who did the installation... He was kind, professional, and personable. He took time to explain what he did and gave my pup lots of pets after she escaped from the bedroom. Felt absolutely comfortable having them in my home and I'm confident in the job that was done! Thanks a bunch!

They did a great job on fixing my burst pipe at my house. They were fairly quick on action and resolved it very quickly. The plumber I called before from Mr.Rooter was clueless and wanted to pay them money upfront before even touching anything. Two men and a snake plumbers were very professional and finished the big job within two hours, which is really good. They even took out electrical wires and disconnected to make sure it is safe. They were skilled to know exact problem and made plan of action. Highly satisfied by the job. Keep up the good work.

I had Two Men and a Snake come out for a simple repair. A faucet and a valve. When I set up the time of call they asked for pictures that way they didn't have to run back into town for parts since I live in a small town. Everything went smooth till this point. First The young man they sent out was late by about an hour and a half. Next when he got here he came in to see what parts he needed. Then ran back into town for them, What was the point of me sending pictures? Two hours later he came back. With what he thought was the right parts. Come to find out he didn't have the right parts and said it was more invasive and would have to give me an estimate. After he tracked mud all over my carpet he gave me an estimate of $4,500. I was shocked. I told him id have to think about it. I called a real plumber for a second opinion and he came in and did it for $200 with the parts on his truck. I would stay away from two men in a snake if you value your time of day, carpet, and your money.

These guys have come to the rescue three times and have done a phenomenal job. They find solutions to complex problems, very polite and very professional. Caleb was very attentive and came promptly to the rescue.