Water Damage Restoration reviews in Omaha, Nebraska

We have a very small house that had water damage from a hot water heater failing. It happened July 6th, 2025 two months ago. Since then, we have been assigned 3 different project managers. We have had several disappointments along the way. First of all, the track on our sliding glass door was damaged when they moved the big humidifier and fans in and out. We can't shut our screen door. The first project manager was told about it but obviously, nothing was done about replacing it because the third project manager knew nothing about it and she finally contacted the company and ordered a new track. It may take months to get that new track. Next, We were told professional piano movers would move our piano. The 2 guys that showed up didn't have any equipment to move the piano or any other heavy furniture. They struggled to get it moved and I was very worried that they were going to break the legs because they didn't seem to be concerned about them. They couldn't move the fireplace so I retrieved some furniture sliders out of the pantry for them to use. When they left, I went to the basement to check things out and the door was left wide open and they left their 2 wheeled cart in the middle of our patio. Definitely not professionals. Another disappointment was when I called Kelly's Carpet to see what time the installers would show up, the receptionist said we weren't even on the list. The order from the installer hadn't been turned in. I have a text that says the pod with my furniture would be delivered today and unpacked tomorrow, Friday, Sept. 5th. When I called to find out what time the pod would arrive, I was told it hadn't been ordered to be delivered today and the movers weren't even lined up for tomorrow. I was told maybe Monday or Tuesday for the unpacking. Unfortunately, that made my blood pressure go sky high especially since I was told by 2 different people that the furniture would be unpacked today. (one being the project manager) Needless to say, this has not been a very good experience for us. On a positive note, the carpenters/painters did a great job and when the carpet finally got installed, the installers were very professional and did a great job. They even vacuumed all the carpeting before they left. I think God must be testing my patience.
Stressed out,
LindaJames
Plattsmouth, NE 68048

Jeff and his team of technicians did amazing. Seamless process, friendly and very quick to respond. Even though it was a small project, our business needed prompt attention. We were in good hands!

What do you do when your kids’ house floods and you are literally on your way out of town!?! Call SERVPRO of Omaha Southwest! These guys came through when we needed them the most! On time, professional, and clean! Great service and a great value!

Jacob and his team were just awesome. Not rude. They answered all my questions. This is very traumatic but they talked me through everything. Sad to lose so many things that I had since I was a teenager. But they always showed me why & where the damage was. I am very pleased with the job they had to tackle.

Amazing customer service. Thorough!

They did a good job explaining what they would be doing as well as how the process works. They did a good job on the 2 rugs in my office.

Best service ever, super fast, very professional, everyone super kind and they guide you through all the process

Jason was amazing

Fast, efficient and friendly. Would recommend!

Trustworthy, friendly and just a great person to do business with! Would absolutely recommend.

Awesome service and attention to detail. Pricing is very reasonable. Highly recommend.

Exceptional work by a professional staff. They were efficient, thorough, and friendly. I highly recommend!

I’ve worked with Tony before and he is a 5 star professional start to finish.

Tony is a very ethical and honest person. I recommend him highly.

You’ll never find a more honest, hardworking business owner to address your restoration needs and that’s just the truth. What you see is what you get which means you’ll be in great hands!

Excellent experience! My tile and grout especially the shower looks like it did almost 10 years ago.

Talk about customer service and quality. Love these guys. Very good company to do business with.

Jason, my cleaning technician, was phenomenal...an absolute professional and extremely conscientious and friendly! Will use this company, in a heartbeat!

Tony is a great guy. Very honest and trustworthy. He will do a great job.

Tony Smythe is committed to excellence and to customer satisfaction. He will get your job done WELL!

I’ve known Tony Smythe professionally for more than a decade and know him as a customer-focused professional who builds long term relationships by exceeding expectations. If Tony’s in charge, I’m buying.