Appliance Repair reviews in Las Vegas, Nevada

There is no Sears Appliance Repair at the 7370 Dean Martin, Suite 401 location. It is a different business that has been at that location for 3 years. This needs to be removed from Google. Sears Appliance customers are being sent on a wild goose chase.

Communicated very well, letting me know when hecwould be there and everything. Got it all fixed in a timely manner.
Thanks

Mr. Jim is very professional and good service. Very friendly and took time to answer the questions clearly.

Didn’t show, didn’t text or call . Terrible

As per phone call, this is a within 90 days recall service as the technician didn't fix the washer machine today, but there is a $139 charge. I was told on the phone couple of times no charge, what happened with this $139 charge?

He’s so professional dealing with the problem. I’m very satisfied.

The Sears technician have all been great, especially James J. who is very knowledgeable and friendly.

Very professional and knowledgeable. Very lucky to have Christian as our technician to resolve the issue. Two thumbs up for the service

I’m very disappointed this is the 2nd time I have had to call for my washer to get it fixed. On both visits they keep ordering the same part that does not need to be fixed. It’s a different issue and I am still waiting to hear back for the part. This issues has been going on since October 2023. Very disappointing how long it takes for service to be provided and how long it takes for parts to be approved.

He was polite, professional and friendly. He took the time to address my questions and explain the situation to my satisfaction.

Cristian was knowledgeable, courteous, and thorough in his explanation of the possible source of the water drainage problems. He likewise was very effective in going through the dryer checkup. We rate him the very best, 5 stars!

My frustration is two-fold. 1 the tech didn't complete the job, and created a new problem, by not reconnecting the light inside the dryer. 2 the sears system for online reopening the job and eventually being able to speak to an agent, who would not budge insisting that I would have to pay $139 for a new diagnosis. The tech should have thoroughly tested before his departure. Instead a new problem was created because he forgot to reconnect the light cable when reattaching the front panel. The original issue of replacement rollers was performed hence 2 stars.

The technician was awesome! He quickly diagnosed the problem and replaced the defective part in less than 15 minutes! However your scheduling system is horrible!

This last guy that came was really good. The others before him are all 1 star. They have misdiagnosed my refrigerator 5 times, and still charging me 80 per visit. Choice Home warranty needs to do a better job. I'm a disabled veteran .

Very good service. The technicians, Alex and his companion are great. Got my a/c going.

We have been having issues with our unit for months & Sears was finally sent out by our home warranty. Dontee is proffessional & knowledgeable. He was very informative and fixed out A/C. Highly recommend & if you can, ask for Dontee, hes a gem

very nice and knowledgeable repair man.

Mr. Jim was so knowledgeable and helpful. He did an amazing job. Moreover, he provided me with very valuable information regarding the washer and dryer he cleaned and did maintenance work on that day.
Thank you, Jim.

He was punctual, honest & helpful. I couldn’t ask for anything more.

Technician Did Not Perform Proper Inspection or Provide Resolution

I am writing to file a formal complaint regarding the recent HVAC service visit for my home.

A technician was dispatched to inspect the upstairs air conditioning unit, which has been struggling to maintain a consistent temperature. He got here 4 hours late in the end of the day and unfortunately, the technician did not perform a proper diagnostic inspection. (AGAIN) second time he was here after complaint that AC still not working well.

He spent only a few minutes at the property, did not test airflow, did not check for duct issues, and left without offering any meaningful solution or explanation for the problem.
He start the conversation saying that my house is Old and this is the problem. (Completely RUDE)

This level of service is unacceptable. No measurements, no attic inspection, no ductwork evaluation—nothing that would help identify or resolve the problem was done. I am extremely frustrated by the lack of effort and accountability.

I requested an appointment with Sears and within 2 hours they sent Rikki. Wow! Fast! Rikki was fantastic! He listened to my concerns and completed the job. My dryer is working perfectly now. Thank you so much.