HVAC reviews in Las Vegas, Nevada

Customer service is terrible. They do not follow up with your warranty when you call x3 times asking for it. Its a excuse after another excuse. Manager does not give you a call back. This place does not hold up there end on warranty for there parts. Just a headache here. Highly dissapointed

I have been in the HVAC industry for over 15 years and this is easily the worst parts supplier there is hands down. Would give 0 stars if possible. No one knows how to do their job and no one cares. Just problem, after problem, after problem with these guys. Honestly Id rather chew glass than do business with them.

I’ve been an HVAC technician for 9 years total and have lived in Las Vegas for the last 5 years. This is absolutely the worst supply house in town. All they know how to say over the phone is “parts can you please hold” and then you can be on hold from anywhere from 20-45 minutes! Could be longer, I usually give up after about a half hour on average and then end up having to drive down there and listen to them say “parts can you please hold” while so wait in line. I dread having to work with any kind of Carrier or Bryant equipment simply because I dread having to deal with this awful supply house. And this isn’t recent, they’ve had this problem as long as I’ve been living in Vegas and yet they refuse to hire more people. I wish I could give it 0 stars because it doesn’t even deserve 1 star.

Their warranty process makes it impossible to not overcharge the customer when it comes to warranty on parts. They do not carry as many parts as some of the other manufacturer's such as TRANE, American Standard, or Rheem. These guys are horrible to do business with. If you are a homeowner I'd go with something higher ranked by Consumer Reports such as American Standard

Maybe the worst Customer service I've ever experienced. These guys messed up big time. I come into their store and spend countless amounts of dollars on their merchandise and on parts that I need for my jobs. I order to control board they got me the exact control board that I need. At least that's what I thought. Actually the board they got me was wrong it didn't fit the unit that I needed now the only difference between the board they gave me and the board I needed was 3 small prongs almost impossible to see. Once I realized I was dealing with the wrong control board I immediately stopped working and called Sigler. It took Sigler 3 days to figure out what was going on and that they had given me the wrong board. The counter guy Adrian told me to come in and get the right board we could just exchange it out no big deal. When I came in to get the new board they told me than unfortunately the old board had been installed and they could not return the board. I had to buy the additional board even though I was told by The counter guy Adrian that there was no problem exchanging the boards. As a business owner this cost me multiple trips for my technicians it cost me hours of payroll and it cost me to have to pay for this board twice. This is completely unacceptable and I will never ever shop at Russell Sigler inc I will tell every other business owner that I know to never shop at Russell Sigler inc. They are unprofessional and you can see it right when you walk Through the door and see the Motley crew behind the Counter. Whatever you do don't depend on Russell Sigler ink they will leave you high and dry and in the negative on the job.

Its always a long wait on the phone looking for parts. And they are the only carrier dealer so we are forced to. I would give 5 stars if they fixes the phone issue .and not being put on hold for 10 or 15 minutes whem we call. .a min or 2 is understandable. But every time I call.about once a week i have to literally make specific extra time just to wait. I chose 2 stars because its that bad. Otherwise in store service ia awesome. I love the people there

they get backed up with alot of customers but they do try their best to get you what you need. satisfied so far.

If u going to deliver here come close to appointment time very tight for a 53 with sleeper trust me very tight. No parking at ALL for trucks . Folks are cool but docks are a pain especially with all these small vehicles in area.

Friendly people. I entered at second drive, it’s pretty tight but looks like enough drivers have crunched the block wall that there’s plenty of room now lol. You might be able to swing a 180 in first entrance if the docks are empty.

These guys are terrible. My company avoids doing business with them at all costs. They frequently give us the wrong parts. We have to double check all their work. Additionally, they take much longer than other supply house to respond. Finally, their warranty process is loaded with red tape, making it very difficult to give good value to the customer. Not a professional organization.

Delivered on 04/24/23, received by J. Aguirre, great person.

Only reason it isn’t 5⭐️ is because of the tight entrance. Trucks use second entrance, cut a wide and tight 180, workers are very helpful, backing into the dock isn’t rocket science, but driving a long nose Pete I had to pull forward onto the one way road, workers didn’t hesitate to hop off the forklift and stop oncoming traffic for me, good people out here!

Es una compañía de aires acondicionados muy responsable la gente qué trabaja y su propietario

La mejor compañía de aires acondicionados. Servicio y precio aquí en vegas NV y Reno nv

EXCELENT CUSTOMER SERVICE AND FAST AND RELIABLE SERVICE

Fast Service!

Carlos was very knowledgeable and professional . He was also very respectful to his worker.

We caught them trying to break into our backyard, kicking our fence in. When I confronted them they called me a liar. Very shady

Best honest company in Las Vegas ! Carlos, is very professional and honest. I've been a customer for 3 years and I've had no disappointments!

Been out 4 times in the last month and a/c is still not fixed. Keep saying they are coming back the next day and don't come back until a week later. I've been told I'm getting a new unit today, will update by end of day if anyone actually comes. 85° degree apartment since 7-18.

These guys came out on time and got a whole new unit put in for us in a reasonable time! So kind, professional and knowledgeable! Thank you to Felipe and the crew were amazing!!!
Thank you so much!!