HVAC reviews in Las Vegas, Nevada

Ivan was top notch. He was very thorough and knowledgeable. He took the time to make sure I understood the mechanics of the system and why it was failing. No-one has ever done that before. He has earned my trust and my business. Thanks Ivan :)

Kevin professional, and pleasant. He took pride in his work, and did a great job. He also took a few minutes just to get to know us. Would be nice to see him again at our next maintenance appointment.

We had such an amazing experience from start to finish! Our AC went out and we had technician Colby come out. He did a thorough job checking everything and explaining our options. We did have to go with replacing both of our systems. Jeremy called us to go over the options and helped pick what was right for us. They scheduled us the next day, I loved how quickly they came out! Carlos, Jose, David, and Humbert showed up bright and early and got to work! They were so amazing and efficiently got everything done. They stayed late to make sure everything was working and we didn’t have any questions. Overall, such a great experience with Goettl!

Had Kevin come check out our unit as we upgraded our AC back in 2024. Very professional and personable. Great interaction all in all. He literally checked everything, took pics and explained in detail of all the issues we had. Great experience all in all.

Ford was our service person. He was very friendly and extremely knowledgeable about not only our water heater, but our water softening system and our reverse osmosis purifying system. I do feel misled, however, by the receptionist who took my original call and convinced me to sign up for the maintenance contract that they provide. They promised discounts and made me feel like it is totally worth it and like I was gonna be treated like a king. It turned out that the price quote was pretty inflated. As after I got the quote I looked it up online, and it was at least double than what the average cost is to repair the water heater system for the problem that we were experiencing. Upon agreeing to the maintenance agreement the receptionist said I would not have to pay for the initial evaluation of our problem. Ford apparently did not know that I signed up for that program and tried to get me to sign up for it when he arrived at a higher price than what the receptionist quoted and charged me. That is no huge deal. I’m not blaming Ford, but it just looks shady when one person doesn’t know what the other person is saying. Secondly, Ford said he would not charge me for the original evaluation, which is good, but apparently the cost of that was added to my entire bill (not itemized) which is why the price was almost double than the average in the Las Vegas area for that type of repair.

Hector Lopez was awesome! He was professional, knowledgeable, and took the time to explain everything clearly. You can tell he takes pride in his work and genuinely cares about customer satisfaction. My system is running perfectly now, and he made sure everything was clean and double-checked before leaving. Excellent service from start to finish — I’ll definitely be calling Goettl again for future maintenance and repairs. Highly recommend Hector and the Goettl team!

Kevin Martinez was such a pleasure to have in our home. He made us feel cared for. He showed us everything going on with our system and made it so we understood. I appreciate the amount of pride and care he puts into his job. You can trust Kevin the ace from Guam

Mr. Irwin was excellent in his service and was very knowledgeable in his explanations. His willingness to work with is to ensure our system is working properly and maintained is greatly appreciated. Furthermore Goettl has always provided exceptional service and personnel which is why we continue to use them for our service needs. Truly the techs, the equipment, and their abilities are all top knotch 5 star.. Thank you!!!

Kevin Martinez was great! Explained everything that was going on with our system and cleaned what needed to be cleaned. He called and arrived before the scheduled time, which was awesome!! Very professional and friendly! Thanks Kevin! This was a yearly service so no charge today.

We have had very positive experiences with this company. Brandon came today to do an annual inspection of our furnace. He provided us with an understandable explanation of his findings with clear photos. Last month we had plumbing issues. What should have taken three to four hours took two business days. The gentlemen who were here were professional, friendly and thorough. We have had nothing but positive experiences with Goettl and their staff. Thank you, Goettl.

Juan did a great job fixing the dry wall it looks brand new again he is very knowledgeable and professional you need to keep this guy he is very good at doing dry wall work

Our tech was nice and really good at his job but at the end of the day, we feel we were sold a system that the company was just trying to get rid of and convinced us with a “killer deal” which yes $11k is a good price for a horizontal split gas system but we ended up purchasing a lower seer rated system that another company (second opinion) had told us to not go lower than a 16 seer. Our old system which was an early 2000 system would kick on immediately and the fan would blow immediately, this new system now takes longer to kick on and we feel the house isn’t as cold as when we had our old system. So to say the system works as great as our 20 sum year old system, no. Our old system worked better than a brand new 2025 system. This is a multi day install when the tech said it would all be done in one day. We’re still waiting on the sensors to be installed and the dry wall to be fixed and the system came with no permits when we were told that Goettl would take care of everything including sensors and permits. Not to mention, the old system was a lot smaller than this new AC ground system. We already have an incredibly small backyard, and this system was bigger than our old one. I thought technology was advanced enough to make systems a little bit more smaller and less bulky but I guess not. We’re just hoping for the best for the next 15 years. Second picture is our neighbors unit, which was how small our old system was (neighbor has the same brand as our old one)and it worked so far, better than this Goodman “goettl” brand. We even had space to sit around and hang out with the dogs. We’re feeling very ripped off.

Kevin Martinez did such an excellent job getting our problems fix. He helped me through every step and was calm and patient. Love the great service and appreciate the level of professionalism shown today. Thank you Goettl

On 4/12/25 Goettl replaced the Circuit Board due to A/c not working, (Warranty part plus $608.97 for labor) at that time the tech installed a new thermostat we had bought. Then on 11/20/25 the heat stop working. Tech came out an said need a new thermostat cost $330. I spoke with him on the phone and advised that was a ridiculous price since he confessed he didn't even know if that was the root of the issue. I advised I was going to get a 2nd opinion as I did not trust him. He HUNG UP on me. I immediately called Goettl and spoke with Cory who advised a manager would call me back same day. Next day, no call so I called again. 3nd day I finally get a call from Christian Legasti (He stated he had been on vacation). I explained that the 2nd tech (Independent) found that the problem is not the thermostat but was again the Circuit Board. I advised that I paid $90.00 for the part and will have to pay labor. The least he could do is pay for the part I purchased. He advised he could help if I had given him a chance to get someone out. I advised it's been 5 days (weekend) with no heat and no call back from Goettl. I had to get it fixed elsewhere and frankly don't believe your technicians are honest! Christian didn't see to care that I was going to write to the Corporate Office and write poor reviews.They would not even reimburse me for the part that was under warranty since they replaced it in April 2025. Some of their techs are dishonest and their managers don't care about clients that have already purchased their overpriced units. NEVER EVER CALL GOETTL FOR SERVICE!!!!

I received a response immediately to say they were sorry for the experience and wanted to make things right. A Branch Manager was to call me shortly. Well 5 business day later and NO CALL! I'm not surprised. They do not care about their clients, only try to make it sound as if they do when you submit a complaint. Don't Trust Goettl!

The team of TTV , I have to say is “THE BEST”!!!!! I am very impressed with your all female team they were very professional, efficient, organized and clean besides all being very beautiful.
Thank you Goettl for taking care of our AC needs.

I also would like to give kudos to Armando and your quick response team when I scheduled online and it all started very good. I wish I could give you more stars but those 5 count for 5 millón. 😜

Irwin was very thorough in all the programs he talked about today. I give him a star star star star so thank you very much for Irwin for all of his services help me get into the system. You have a good one so hold onto him. Thanks you guys for all your services. sign Mrs. Pacheco

Be prepared…I’m sure this will be lengthy. (:

Where do I begin? To start, I just wanna point out how awesome Goettl is in general, with me having to reschedule the specific appointment a few times. But I fully believe that it was for a great reason. That reason being, our amazing tech. “KEVIN MARTINEZ!”

I received a courtesy phone call, with a 35 minute eta. Right off the bat, Kevin had such a friendly voice. Very kind! And I greatly appreciate that! When he arrived, he gave another courtesy call to ask which garage he was able to park in front of, since we live in a townhome community. Something I also greatly appreciated! As I have had neighbors do work on their units and the techs weren’t so considerate.

Knock-knock at the door. We were greeted by the BIGGEST & WARMEST SMILE (: and a very cheerful “hello,” something you rarely ever find these days. He said hello and handed me a plush Sadie and a Flash Light, all while sharing about the history of GOETTL and the significance of each item. I welcomed him in and it was nothing but laughter and educational moments from there on out!!!!!!!!

I also want to add that his Islander/Local hospitality & customer service just radiated off of him, it was instant and it was genuine. How do I know!? Well, for one, I was born and raised in Hawai’i, and after the ten thousand questions that I had asked (because I was comfortable enough to ask specific questions), to going back and forth in the paperwork process (literally back and forth) because of information input changes etc., Kevins patience remained and his understanding of my need to be thorough, was again, greatly appreciated! HE HAS GREAT COSTUMER SERVICE AND AWESOME WORK ETHIC!

What started off as a scheduled maintenance appt., turned into a scheduled home improvement project. And I am completely alright with it, because it needs to be done. But also because, Kevin just created a very calm, comfortable and fun experience. He was also very RESPECTFUL & CONSIDERATE! I’m not sure if it’s required, but he automatically covered his shoes prior to entering the house, no questions asked. That was a first for us!! He was also very apologetic about the insulation that fell from the attic during his in and out of the area. Which may I add was little to none. Regardless, he was so very respectful of our space and considerate in maneuvering himself around to avoid creating any kind of a mess. I shared with him that it was NOT a problem, just as long as he is able to get in and out SAFELY.

I can go on and on and on, about how great Kevin is, just as I did today during our appointment. I’m quite sure I yapped his ear off today, and I am hoping it was at the very least, entertaining for him. Haha. Also as I had continued on with living and doing all the duties I needed to as if he was not there. And he was so fluid in all he had to do and just meshed in so well with our household as we continued on with our daily tasks.

He is, in my opinion very quick, yet, efficient!

KEVIN, if you see this, braddah, we appreciate you and Aloha!!!! We look forward to working with you again soon. We will definitely be requesting you for all of our future maintenance calls!!!! (:

I want to give a huge thanks to Kevin and upper management for working with me in getting my heater working same day. They truly are there to help get everyone’s hvac systems working no matter what. Thank you Geottl for being a helpful company! I will recommend you to everyone I know. You gained a customer for life.

Joe inspected the house fixtures and flushed the water heater. After that I scheduled him personally to change my water shut off for the house because he was really friendly and knowledgeable with his craft. He's trustworthy, patient, and methodical with his work and will most likely be hiring him for any future repairs. Goettl is top shelf price wise but worth the cost if you want honest and solid work done 👍

Juan Sanchez did an amazing job!!! Originally came for a leak under the sink, fixed it and replaced the faucet which he went out of his way to purchase and consult me on which one I like !!! He also fixed and replaced corroded pipe in our restroom. Overall we are happy and glad to be a member and John said now we’re part of the family. Thank you again!!

Goettl is a fantastic company. They're quick, efficient, and overall an excellent company that goes above and beyond. Stanley assisted me today and he was unbelievable. He's very knowledgeable, friendly, polite and efficient. I could not have asked for better service. Thank you so much Stanley!