HVAC reviews in Las Vegas, Nevada

I just received AC service from The Right Guys and the tech who's name was Earl was beyond helpful. What was a two day job for my unit seemed like a one day fix due to the courtesy and timeliness of Earl. He was informative and courteous. I definitely recommend them and will be returning when I need service again.

If you are referred to this company by your home warranty, (mine is American Home Shield) request someone else.
They will raise their voice at you and bully you into playing their game with the contract they have with the warranty company.
They have no interest in fixing anything. They are only interested in finding the best route that makes them the most money.
After the 4th visit to repair a broken AC unit, (same issue) we were told that it needed maintenance. Which I have on paper to prove. We just needed to let them clean it and maintenance it for an additional cost. Umm no.
After requesting another repairman from my warranty company, we learned that it needed a whole new compressor. They had no intentions of ordering one or possibly they are not knowledgeable enough to understand what the problem was. Wasted time.
Please don't contact me anymore.

If I could give no stars I would. My home warranty sent them to my home, they came and said the issue was Freon and charged me for it. My house never cooked off. Warranty had to call them again to set up an appt and they confirmed for the next day (now I'm without AC 3 days) they never showed!! Not I nor the warranty company could contact them...I then had to to wait another day for a different company. NEVER CHOOSE THE WRONG GUYS!!

Needed a new water heater. Julian was very nice and explained things thoroughly! Although there were insurance and transportation issues, we are very pleased with the service. Thanks Julian!
Didn’t pass inspection! Codes have changed since this house was built and I guess Julian didn’t catch it. Now we will have to be home again for more repairs.

This company is awesome! Excellent customer service all around, especially Tanya! So sweet, friendly, and personable. A real person who actually cares and treats you like a real person and not just another “appointment” to be scheduled. Also, Shawn saved the day and actually took initiative when no one else did and potentially solved a problem that no one else could! I will always make sure to request these guys!!!!!! Would give a 10 star rating if possible! 😊

The Right Guys did an excellent job repairing my AC system. From my very first contact with their office (spoke with Nonnie), I was patiently given simple answers about the possible causes of my AC breakdown and the approximate cost of repair. A leak test was recommended to eliminate potentially expensive trial and error. Serge performed the leak test and showed me exactly where the coil failed and why it was beyond repair. He selected the right coil replacement which is now providing excellent temperatures. The repair bill was right within the estimate, detailed with no surprises and reasonably priced. I would absolutely recommend their service to neighbors, family and friends. There are many HVAC companies that can learn a lot from The Right Guys HVAC on how to treat their customers. Thank you.

The Right guys care about getting things done right. They came out to fix a shower on the second floor of my rental and one of their new techs ran into an issue while on the job. I called and vented my frustrations about what had happened. Soon after they had upper management reach out and personally apologize over the phone as well as set an appointment to come out and take care of the mistake. I am very happy to say that they left the home in better shape than it was before the mistake. The manager showed up and spent his afternoon making sure everything looked fantastic. They improved my home and I would trust them to come back and do more work anytime after they way they handled my situation.

They were contracted by Cinch to fix my garbage disposal, twice and still not working. They say it worked when he left so they are done. DO NOT use this service for anything. They do NOT follow through

I used this company through my home warranty company to repair my mini split AC system. The company has VERY poor follow through and would not give me a copy of the detailed invoice for the repairs that they wanted to repair. After months of back and forth with them and the warranty company they want to repair with less quality of brand and seer. Ultimately, both the right guys and the warranty company has dropped the ball and it will cost me to have it resolved.

Very unprofessional after initial call. They called after I cancelled due to inability to schedule AC service inside of four days with 105+ degree temperatures. Someone from the company called after it was cancelled and said they could be there the same day of my initial call. When I returned their call they said no one called from their business. Interesting considered I clicked on the number that called me to return the call and they had no record of who called to request a service. I was polite initially but when I was told no one called from there office I realized I was dealing with a company not capable of true customer service. Good luck if you try and used this company.

It’s a shame that I have to give it a star. Came home from a beautiful little vacation to a 90 degree house. Our house sitter called us on the way home and we went into action. This was Wednesday evening to Thursday morning and called our homeowners insurance. This was the only company that would take the ticket but not till Friday morning between 10am-12pm. Well 12pm came and haven’t heard or seen from anyone. I had to call this company to find out that my tech was running behind. The tech was two hours late. When he arrived, we went straight to the back to find the barons went bad. He replaced the motor and we have air. But not for long. That was the only thing that he checked. When we got up Saturday morning the house was only at 82 degrees. We had to run to places and called our insurance to let them know. We got told to expect a call. Never received a call. I even tried calling to no answer. Come to Sunday and I tried calling this company and actually had someone answer. I told them I needed someone out today, being Sunday and got told the soonest was Monday between 8am-10am. Surprisingly our tech came by later Sunday evening. He found another problem and didn’t have the exact size item. He puts a bandaid on it to give us air til the morning. Once again, 10am came around and no tech. The tech was over two hours late again. Fixed the problem and haven’t check anything else with the A/C. The BBB gives them a “F” rating and worked like it.

Said they would be here between 8 am and noon. It is 12:50 pm and they still have not showed up. Did not receive a courtesy call to say they were "running late". Finally got a hold of them through the home owners insurance company because they were not answering their business listed phone. They said they could not show up until 2 pm. That's a total of 6 hours waiting. Awful service and what a waste of time.

UPDATE: So it turns out that their phone lines were down and could not call out. Val showed up after 2 pm and explained the whole issue. He was friendly with my kids and was professional. First American Home Warranty was not and they will be getting my review of them later. These are 2 different individual companies. When you review be sure to separate the two. Thanks Val for the clearing that up. I highly recommend Val for your HVAC needs, and call The Right Guys HVAC and Plumbing DIRECTLY.

I’m thoroughly impressed with the quality of their work, their customer service, and the professionalism of every person I interacted with. I highly recommend the right guys for all your HVAC and plumbing needs, they truly go above and beyond!

If I could give a negative star I would. Totally dishonest company as I’ve seen in other reviews. They were sent by First American Warranty due to our AC blowing hot air. Tech was here for maybe 2 minutes and told us it was our compressor and it was covered. I don’t think he ever even took the unit apart. Next day the part was in and were told by The Right Guys that we have to pay 925.00 for uncovered costs and whole unit needs to be replaced. None of this was ever communicated to us by the tech. We spoke with the owner who argued with us and eventually we were sent to another AC company (Air Magic). The tech came out today and guess what?? The fan motor needed to be replaced. Our air is up and running. No out of pocket expense. Be careful. This company obviously takes advantage of people who don’t know any better. I still have the invoice from them plus the invoice from Air Magic. I will be reporting them to the BBB as well as First American Warranty.

They were assigned by my home warranty. They told me on Thursday morning they would be here on Saturday. I said that was not acceptable so they said Friday between 2 and 4. Then they called and said he couldn't come till Saturday or very late. The tech called at 8pm to say he was coming and I said it's a little late since my AC is on the 2nd floor roof and he 3as whining about working since 730am. They didn't call to reschedule and the people who answer the phones are very rude. They are also not accredited by the BBB.

I have a feeling the 5 Stars are FAKE reviews. They seem very generic. They were assigned to me by First American Home Warranty. They made me accept a 4 hour window for service. The tech was to call when he was on his way. He called when he was at my rental property prior to the appointment time. I called the company to get a status since I did not see him when I arrived at the beginning of the appointment window. They said he had already left because he waited 25 minutes. He did not wait that long and I was not called by him to say he was downstairs. The operator said I must accept an appointment time 3 days later.

This is not professional to make people carve out 4 hours of their day and they don't follow the appointment protocol that was set out.

I have no choice but to waste another 4 hour window. They will most likely inspect the water heater, but not be able to repair it on the same visit. I will have to come back again. The experience so far has been negative.

Hopefully the tech will be good. So far the scheduling "policy" is terrible.

My appointment (scheduled 48 hours in advance) was canceled within my appointment window the day of because their technician was running late. Refused to refund my appointment deposit since they canceled and told me I had to wait another 24 hours before someone could speak with me. After contacting the number provided in the response below; I was told my refund would be processed. It even showed as a pending credit on my bank account. Until I checked the following day and the pending credit disappeared and all that was left was the original charge. This company is argumentative, deceitful and should be avoided if at all possible!

I had a leak in the garage and needed to coordinate with my warranty company. They hired this company. They showed up, cut into the wall and located the leak. Now this is a 2 party train wreck from here on out. The warranty company I was out sourced and I continually received no help. The Right Guy continued to give me the run around, such as, call the warranty company, oh you can’t call the warranty company, we are waiting for them to get back, etc. Every step was a pushback from them and no one there communicated with the others. Only a 9-5 business. I even told them I would pay for everything but they said they needed to wait for the warranty company to respond. After 7 days and no solution. Done. I called a reputable plumbing company with immediate response time.

I can't say enough about this company. I'm glad I hired them for my repipe project. They were fast and efficient, friendly and helpful. Overall I'd used them over and over again. Louis goes above and beyond for the customer. Quality and affordable prices are a must in this day and age, and they're top notch in my book.

This company was referred by my home warranty service when my hot water heater went out.

I would not recommend them based on this:
1) The Tech did not speak English and had to use Google translator. 2) He left the area more damaged than it already was & installed the water heater on wet surface. When I asked about drying it out because it could cause mold, the Technician said it was okay - he'd seen worse and it would dry in 2-3 days. 3) When I called the office they said they were done as the Technician said it was dry and I could wait for the City Inspection. They had no interest in my concern. 4) Their Google reviews shows a history of issues with their service.

Ok. So this is an honest review from a customer who used First American Home Warranty and didn’t have an extreme schedule issue/urgent need.

I submitted a service request to First American on 11/10 and they assigned this firm. They reached out the same day and we agreed on a service appointment on 11/17 with a 2 hour arrival window.

They sent location tracking of the technician and Edgar arrived within the time window. I explained issue and he headed up to the attic to diagnose. He found the problem with the heater control board within 30-45 minutes and performed the repair.

All is now working fine.

It was overall a good experience with excellent service from Edgar. Again, I did not have a strict timeline to meet, so not sure about their performance if you need something repaired quickly.

I would recommend this firm and ask for Edgar.