HVAC reviews in Reno, Nevada

I used RHP to replace my mother's HVAC system. Her existing system was working, our need was not critical. However the response was almost immediate! Adam came out and reviewed everything and offered options. We were scheduled the very next week. The workers were timely, considerate and professional. They worked diligently. After the installation, RHP used a firm to clean up the access opening (it was quite tight.) Cade was timely and detail oriented: it looks better than it ever did. I highly recommend RHP.

Cameron, the estimator was very professional and quickly provided an estimate and install time. Alex, the tech showed up on time, great communications by text, was friendly, neat and efficient. Once done cleaned up, leaving the room spotless. Very painless installation. Highly recommend this company and these employees.

RHP was great from start to finish. Working with Adam was smooth and easy. Our HVAC system is now working better than it has in the last 20 years.

Purchased furnace thru costco with RHP mechanical installation. Experience has been great. Want to thank Adam Guber and the installation team for a seamless experience mid winter. My old furnace was on its last leg right before Christmas season. Adam recommended a great product that fit our needs and that would potentially lower our heating cost. The guys at RHP were able to replace it on short notice. New Lennox unit has been perfect. Purchased thru costco so we get a 10% costco gift card which no other contractors in this area could offer. Thanks again

I check in with my elderly 85 year old aunt 3 days a week. She had an invoice on her counter Monday for $1,300 to replace her thermostat. I don’t care what justification you have, this is complete elderly abuse. Shame on you for upselling her so high.

Update to my one star review. RHP called me and complained about my bad review and were unwilling to make it right. The unit they installed can be purchased on the shelf for half of what they charged, they left the new box on the counter. Preying on the elderly is unacceptable and I’m not changing my stance on this.

Great service, great product. Extremely helpful and knowledgeable about the furnace and air conditioning system. I would definitely use them again!

We needed a new AC unit and some upgraded ductwork. Everyone who came to quote and install was absolutely fantastic and so helpful and kind. From the price to service and product, everything was 5-stars. Would highly recommend RHP!

We recently went through Costco to have a new HVAC system installed in our home. RHP was the company that installs Lenox units in our area. Cameron came out and reviewed our needs and provided us with a number of options. He was totally professional and we decided to contract with RHP.
The installation team of Garrett, Ross, and G were awesome. Again, totally professional and meticulous.
We are totally pleased with our decision to go with RHP and would highly recommend.
Thanks for a job well done.👍

We've used their maintenance service for the furnace and AC since about 2005. They've always been good about letting us know when they are coming etc.
Recently we had the water heater replaced, very quickly after I contacted them. Their service was outstanding. Our contact person Troy had a positive can-do attitude that's admirable. He kept us informed of when a technician is coming, as the initial plan had to be changed. He and Mark, who installed the water heater, both told me what to expect from the inspection too. Thank you!

It was a pleasure working with RHP Mechanical Systems, their Project Manager, Adam Gruber, and their team of technicians. They took the time to understand my home's needs, thoroughly inspecting and providing a clear quote. I love the Lennox high-efficiency heat pump I purchased, and I look forward to seeing how it and the new furnace perform once the days get shorter and colder. I highly recommend!

I've reluctantly used RHP for years for our facilities' HVAC work, but my frustration has reached a breaking point. I am actively pushing my company to find a new contractor, and here's why.

The office staff, with one or two exceptions, is incredibly difficult to work with. The same receptionist answers and consistently cuts you off, transferring you to the wrong person before you can even finish your sentence. Just getting to the right scheduler can take 2-3 calls.

The scheduling department is the worst part. Over the years, it has only gotten worse. I've been hung up on multiple times by one scheduler, Patty, who has a massive attitude problem and has even yelled at me. Others seem bored, annoyed, and utterly uninterested in helping. The only decent person to talk to is Lisa, who is willing to listen but often forgets details, forcing me to call back and re-explain everything.

The only time I ever had a good customer service experience was with a young man named David (or Daniel). He was patient, bilingual, helped our Spanish-speaking employee, and was the only one who ever emailed me back. Unsurprisingly, he no longer works there.

The billing department is no better—the two ladies there give off a strong vibe that they simply don't want to be bothered.

It's a shame because the technicians are knowledgeable, professional, and always fix the problem. Talking to them, you get the sense that the toxic office culture comes from the top down.

Final verdict: I would not recommend RHP unless you enjoy being frustrated. The good techs aren't worth the battle with the entitled and unprofessional office staff. Look elsewhere.

I have used the services of RHP for several years including the installation of three new (replacement) furnaces and a tankless water heater as well as annual maintenance and repairs. I have found everyone I have dealt with to be professional, knowledgeable, and helpful. I am glad I found a resource that I can depend on to solve any problems that arise.

I was on hold for 20 minutes and then called someone else that wanted my business

You have to go through way too many prompts, you're on hold, and it is too structured. You can't get a simple task done because you're stuck with the rep that you started with, so you have to wait for them to be available because they "work on commission". They do not get back to you in a timely manner. We have a very, sizeable purchase order from them due to our new custom home build, and when there is a change, we dread calling. In fact, we unfortunately have to call this morning.

Quick professional service highly recommended.

They are professionals and they ckearly explained all without any hiding intentions.

Awesome !job well done.brian is knowledgeable about his job .pricing is affordable. God blessed

Brian was always on time and his prices were always fair. If you need the job done right, he’s your man.

This company and their people are great and kind. Even though there was numerous problems with my system, they made sure that the system was up and running strong and did not leave me and my family in the cold,
Thank you guys again me and my family appreciate your hard work and dedication!!

Brian and son are the best. On time and very professional. His pricing for his installations are the best in this competitive market! I highly recommend his company.

They installed central air to my existing central heating. Professional, priced as quoted and on time. I am thrilled! Highly recommended