HVAC reviews in Reno, Nevada

We were very impressed with Nathan, he was thorough, courteous and knowledgeable.
I liked that he put booties over his shoes before entering my home.

I was extremely pleased with the service Grant and Ethan did for us. They were polite answered all questions and did a great job on repairs.

Ok. Genuine 5 stars. The tech Zach was great. On time, professional and wore the little booties. Very pleasant. Knew his stuff and cleaned up after he was done. Pricing was on point and my system is in good shape. Ill use them for my tune ups and eventual replacement…hopefully in 5 years or more.

Scheduled during Home depot's labor day $29 HVAC tune up special. Grant came early in the service window, was professional and we did end up replacing the capacitor on the AC unit and installing a hard start kit. My AC unit was 10 years old so I believe the replacement was the correct thing to do and not just trying to upsell me. The hardstar kit might have been questionable in necessity, My limited research seemed that for the price it couldn't hurt to have it. He waved the tune-up fees and I felt it was a fair price for the job.

I’ve lost multiple days of work trying to get repairs completed through Hoffman Plumbing / Legacy Air due to their consistently unreliable scheduling. On multiple occasions, they failed to show up during the scheduled work windows without any notice or communication. This lack of professionalism cost me both time and income.

Adding to the frustration, I was charged $180 for their annual membership program — a charge I never agreed to. At no point did I authorize or consent to this fee, and it was added without proper explanation or approval, which raises serious concerns about the company’s billing practices.

That said, I want to make it clear that the technician who eventually came out was excellent — professional, respectful, and clearly doing his best despite poor coordination from the office. He went above and beyond under difficult circumstances and should not be blamed for the issues I experienced. My concerns lie entirely with the company’s management and operations.

When I had a question about using a fast-setting concrete mix for a small pour with a 2-inch thickness, I asked to speak with a supervisor. The person I spoke with (Chaz) began the conversation by saying, “You’re the one that wanted to talk to me,” which immediately came across as dismissive and unprofessional. I had requested a quick-set concrete mix — a minimal price difference of around $2 per bag — but instead of considering the request or offering a reasonable explanation, the supervisor was combative and dismissed the product entirely, telling me I’d need to pay for it myself.

This experience was frustrating and disappointing from start to finish. I will not be using Legacy Air / Hoffman Plumbing again, nor will I recommend them. The disorganized scheduling, lack of communication, unauthorized charges, and poor customer service from management overshadowed the technician’s efforts and left a lasting negative impression.

Excellent technician...explained everything in good detail. Came out within one day to diagnose my problem with the A/C and hopefully will be back tomorrow to replace my old units.

The technicians came out the next day and put in both new full HVAC systems.. They were at the house until 10PM trying to get it all done...but one unit didn't work properly. Mark came back early the next morning and spent most of the day figuring what was wrong. He did fix it and both systems work superbly.

There were some issues about availability of some add on items and I quickly got a call from the service manager apologizing and making sure I knew the company would do whatever was necessary to make sure I was satisfied.

I must say that Legacy has been superb so far in service and service availability. I have rarely said that about any company that I have dealt with over many years.

I called to have my furnace service for the year, and Zach was my technician. Came earlier than expected, which was nice And had good communication as to arrival time, etc. I definitely would recommend Legacy to everyone who needs this work done.

I was leaving Home Depot and was asked if id like a Tune Up Special from Legacy Air. I did and received great service and information. Their technicians are extremely knowledgeable and experienced, considerate in your home and professional.

Thank you Legacy for my new heating and cooling system. Ed and Spencer arrived on time and worked diligently to complete my job. They were able to fit me in a week earlier due to a cancellation. They were polite, great with my dogs, and so so clean. I can’t thank you enough and would highly recommend this company and team!

Grant explained what he did and tested and what impact each of his findings would have if repaired or not. I felt informed, educated, and not at all pressured to spend more than necessary today, while having future budget numbers. I highly recommend Grant and Legacy!

Nick “Country” gave great service. Answered all the questions I had. Explained clearly what the plan incoming forward. I would 100% recommend Nick.

Nathan W was outstanding.
For 2 days I was without AC.
After extensive searches and a referral from someone from a major utility company, and the services of Home Depot, I truly lucked out with Nathan. He was prompt, courteous, and forthright. He had visible identification, a nice smile and a firm handshake.
After an agreed upon pricing I had AC in approximately 20 minutes.
He was thorough and answered my questions.

Thank you Sir, for a great and professional encounter.

The Legacy team did a great job removing the old furnaces and condensers and installing the new equipment. They did it all in one day which was great but they didn’t finish until 10:30 at night. I was concerned that the mouse might have been disruptive to my neighbors
One of the furnaces didn’t have an air filter, I was told that someone would deliver today, but nothing as of 3 pm

Duane was great, very thorough with what he did.I was just getting a checkup for my furnace. He explained everything to me in terms where I understood. Gave me estimates for what I will need in the future. Thanks Duane.

The technician who unfortunately I can’t remember his name. It might’ve been Zach. Anyway, he was right on time, very professional and personable, did a great job explaining what was happening. Very happy with the service from. Legacy.

Jose, Robert and Silas did a great job! Their customer service skills are friendly and thorough. They worked well as a team and did excellent work.

Justin came out over the weekend to provide us with a free estimate. He was both personable & knowledgeable. Our experience with Legacy has been great and they were able to do the install within a matter of days. A few technicians came out to do the install and they were very kind along with the electrician, Gary, who answered all my questions.

Nathan with Legacy HVAC came to our home today for an HVAC check. He called before he arrived, got here on time, and got right to checking out the HVAC. No issues were found, but a blower wheel cleaning was recommended, so we’re considering doing that. This maintenance call was included in our annual membership. Legacy techs have been very nice and professional. Thank you!

Gary called me with plenty of time for me to get Back home for his arrival. He was so incredibly kind and understanding of what I was trying to describe was happening with my furnace. He came out to do an estimate of repairs and since my unit was from the Jurassic era finding parts and waiting on parts is not feasible. Although I Could not afford to purchase a brand new unit right now, if I need future service or installation in my home, I would call them.

Duane with Legacy Air / Hoffman Plumbing was on time, clean and very knowledgeable. He explained his findings after cleaning and testing my furnace. I appreciate the time he took and his expertise!

Nathan came from Legacy Air to service my heater, this am! He did a great job! He was helpful , pleasant and knowledgeable. I appreciate both Nathan and Legacy air!