HVAC reviews in Reno, Nevada

The technician who serviced our HVAC system was very unprofessional and we were charged for 3 hours of service when he was there less than one.

I called because my air conditioner unit outside was running awesome for about an hour then slowly the cooling fan would stop turning in the system would shut off. I'm not the homeowner so I called the repairman and gave them the phone number for my landlord for billing.
The repairman came out turned off the circuit breaker to my air conditioning unit and left the pump running inside of the house circulating air still. Then called my landlord told him the repair was going to be $5,000 for a new unit.
I called the repairman back and ask him what he found while he was at my house. The repairman told me that my air conditioner was completely inoperable and when I asked him why he turned off the circuit breaker to the air conditioner he called me a liar and hung up on me.
When I got home from work it took me about 15 minutes to identify the problem which was the motor for the fan Kama I called Northern Nevada Supply and ordered it which was $90. It took about an hour for me to go get the part and install it into the air conditioning unit and two years later it still runs like a champ.

When I called the owner of the company to talk about the repairman lack of service while he was at my house, turned off the circuit breaker and left the circulation pump still running, I told the owner that it only took me an hour to fix the unit and I have no training in the HVAC. I informed the owner of the company that all it took was a "rescue" motor in that his company could have made a few hundred dollars off of doing the actual repair. The owner told me that they don't repair air conditioners. That replacing the fan motor in an air conditioner is a temporary fix and that usually the entire unit needs to be replaced. So in hole the repairman tried to rip off my landlord and the owner of the company backed him up. It cost me a grand total of $97 all told with gas to get to The Parts House and maybe an hour and a half of my time to repair it what should have equal a $300 repair Bill and not a $5,000 replacement estimate.
So in short if you're going to replace your air conditioner anyway regardless of its condition maybe you can call these people and they can install it I have no idea of how their actual work is. But if you're looking for a repair this probably is not the place to go.

It got cold quick! I called several of the HVAC Companies in Reno that are listed on Yelp and I could not get any of them to answer the phone or return calls. I called these guys and they answered right away! They were able to come out to my place right away and repair my furnace. I was so pleased since I was freezing. I thought I was going to have to pay an arm and a leg for their service and I was pleasently surprised to see their bill. Can't say that very often. These guys are great and I will continue to not only use them but recommend them to my friends and family.

Air Conditioning HVAC Heating Repair did an excellent job for us last week when our ac broke down. My husband and I bought an apartment complex awhile ago near plumb lane and the complex AC unit broke down. We have had nothing but problems with this property since we bought it, luckily Air Conditioning HVAC Heating Repair came to our rescue and had it fixed in under 24 hours. Quick, reliable and effective - what else could you ask for?

I have used Pinnicle now for the past 11 year’s both for business and residential and have found them to be extremely reliable and professional. They have always been responsive to my issues and very fair and reasonable in their billing. I can without any reservations endorse Pinnicle Heating and will continue to use them as needed.

I'm a local Purchasing Manager. I found Pinnacle HVAC to be one of the shadiest suppliers I have ever encountered. I had 2 competing bids already and requested the owner to provide a quote to replace 6 unit heaters. Ken, insisted to inspect the 12 year old heaters needing replacement. No requests for payment were made at any time. The Pinnacle quote was double the price of 2 other reputable suppliers so Pinnacle was not used. An invoice for $1,100 showed up for the inspection without any verbal or written authorization. The payment was denied for that specific reason. Pinnacle's owner Ken has ZERO business ethics. No decent HVAC company charges $1,100 for an inspection without communicating to the CUSTOMER. The owner's assertion was that it took 16 man hours to inspect 6 old Reznor heaters (2'x3' in size) is ludicrous. The other companies inspected all 6 heaters in less than 1 hour. My recommendation is to steer clear of Pinnacle HVAC.

Our business, Yoga Pod Reno, has used Pinnacle HVAC services since we opened in 2016. They are professional, always here when they say and do an amazing job at keeping our heating, humidity and AC running terrifically! John and Galen are the best and always appreciate Greg always getting right back to me. Thank you Pinnacle for all you do!

The Best! Pinnacle Heating and Air in Reno has been servicing our business us for several years. Their expertise in HVAC systems is impressive and they always have a good attitude when they show up. I even recommended them to a colleague who was fed up with his HVAC company, needless to say he was very pleased.

Had legacy do a mini split install and let me say Spencer and Edward do excellent work and the Manager Red was a pleasure to work with as well! Start to finish transparency. I will definitely call Legacy air for all my future maintenance calls and projects!

Nate was very informative on our furnace and what our next steps should be. He spoke in clear terms so we could understand.

Made an appointment 3x and never showed up. They even call me to tell me the tech is on his way 30-40 mins out. An hour later still no tech. 1st - 2nd time they cancel on me an hour after my appointment time.

Nick was courteous and respectful. He addressed my concerns and was quite informative. I recommend him.

Justin was professional, thorough, explained everything and friendly! Great job. I have the membership so the heating system maintenance was free.

When our water heater started leaking the week before Christmas, we scheduled an appointment to have the team from Legacy Air come out so we could get a new water heater. I wanted a hybrid (heat pump) water heater and with an older home, I knew the switch from gas to electric could pose a challenge but the salesguy (Eric) was confident I could get what I wanted. He gave me a quote, we figured out financing and the appointment was scheduled to get it installed.
Yesterday four contractors showed up, plumber, electrician and two HVAC guys. Everyone was here by 8:30 and got to work. The electrician looked at my panel and I could feel the concern emitting from him so as he started trying to figure out where the HP Water heater would go, I let him know that I am in the Home Performance industry and was prepared for my panel size to be an issue. I could see the relief in his face, had I not had the known what I know, that could have been a very difficult conversation. Luckily the previous owners had a spa and had installed a dedicated breaker for the spa so they were able to tie into that and use that breaker. My panel is only a 100 amp panel and has now been maxed out with our newest addition! If I want to switch out any other gas systems with electric, I will need a new panel.
The team finished a little after 5pm and the water heater is working beautifully!
The guys were awesome!! All of them were professional, polite and really great throughout the whole day!
Because of the fantastic customer service, professionalism and overall awesomeness, Legacy Air has gained a lifetime customer.
If you know your water heater, HVAC or electrical is getting old, outdated or you just want to upgrade systems in your home - call Legacy Air, they won't let you down!

Justin Wells came to my home after I called Legacy the day before with a/c problems. He worked me in his schedule while he was in my neighborhood. He text me ahead of time and said he had a cancelation and came right over. He was very quick and very well trained. He came up with my problem in minutes and I was repaired within an hour of his arrival. it was a 96 degree day and I cannot tell you how happy my family and I were that the a/c was fixed and blowing cold air again. Justin was truly a hero! I would recommend him and Legacy to everyone that has a/c problems. Sincerely, Jeffrey Stringer

Justin, the Technician, was very professional, pleasant and thorough in checking our heater system before winter hits. He had several winter tips that were helpful. Thanks, Justin!

Great service wuth Steve Loff. He explained all the options for water heater replacement including natural gas water heater, electric water heater, and gas electric tankless water heater. The simplest one was the natural gas water heater and reasonable priced from Legacy Heating, Cooling, Plumbind & Electrical.

Grant is a very pleasant technician and took the time to listen and offer advise. I enjoyed his visit and look forward to the work he will do for us in the future. You have a good person in that employee.

Duane was very knowledgeable. He explained everything he did and what needed to be fixed. Had the nessisary parts in the truck, no ordering. Very good experience.

We received amazing service from Legacy Heating. This was a free estimate through Home Depot for a new HVAC system. Rich was thorough, friendly, knowledgeable and straightforward. Loved that we did not feel pressured into anything and communication was stellar. Technician was very well spoken, had a lot of experience and appeared well groomed.

Was referred to Legacy through Home Depot. From the initial estimate to the completed installation the service and communication provided was excellent. I would recommend using Legacy for any of the services that they provide.