HVAC reviews in Reno, Nevada

We had a big job done. Both new heater and AC units installed. Work done was excellent. Both service techs were professional and knowledgeable. The job took two days. Each time they came in they made sure my house was protected and kept clean while they worked. I would highly recommend Sierra Air to anyone who needs this type of work done.

Chase was extremely helpful and we had a nice conversation about motorcycles. The nipple for my water supply was messed up and he worked pretty dang hard to get it fixed. Very professional. Would definitely use Sierra Air and request Chase for any other plumbing work needed.

We've had Eugene out here for servicing in the past. He is so very pleasant, neat and efficient. He just seems to be a great guy. He fits right in with your crews. We are very happy with you folks for well over 20 years now. Drive on....

Francois Morgan performed a service check on my HVAC system as part of the SA maintenance program. He was great! He was friendly, professional, and efficient. He explained the service he performed and made several recommendations to improve the function and efficiency of the HVAC system; he also discovered that one room in my house has no insulation! I appreciate his work.

We had a wonderful team install our system led by Alex. What a fantastic experience. From the minute he came to our house we felt comfortable with his skills and mastery of the installation. Best of all he had a really fine sense of aesthetics and a respect for the customer. I would never consider anyone else for HVAC needs as a result of my experience today. It’s very difficult to find the right combination when you suddenly have to make a decision quickly and trust it will go perfectly. Alex professionalism and great disposition made it all go better than I could have expected. From the beginning to the end, what was most important to him was a job well done and a happy customer. He was willing to take whatever measures possible to make that happen. He was an easy person to partner with because he listened and had excellent high standards . He and his team member Tim did well and we got the great benefit. One in 1 million.

Unable to diagnose and repair my furnace issue after 2 visits and $279 in service cost. Everyone at Sierra nice, organized and professional but no repair. Spent the weekend with no heat. Had used them in past, but something's changed.

This is the second time using Sierra and both times they did not diagnose correctly on the first visit. Both times the diagnosis was incorrect, and got a pitch to buy new - an A/C unit this summer and a furnace this winter. Sierra did not emphasize the repair service at least with my situation, seems like they are on commission to sell new. I tried a different HVAC repair company since this pattern of no repair, no fix on first visit, and pitch to just replace the whole unit at Sierra Air has happened twice to me.

A neighbor recommended another Reno HVAC repair company. That other company came out within one hour of my call for service on a Monday morning. In 15 minutes they found a clogged P-trap on the furnace. Cleared the clog in it and that fixed the furnace. 45 minute visit and done! That's what I expected, but had to shift from Sierra to get my heat back on.

Logan arrived and listened to my explanation of the problem. He asked some clarifying questions and then performed a physical analysis of the equipment. He then explained the issues involved. We discussed those issues, including potential causes. We then discussed potential solutions, including time needed, additional equipment, costs, etc. We settled on a solution. Logan made the corrections we had agreed on. Everything worked as expected. ( The house was thankfully warm that night!) Logan was professional, yet personable throughout. I wish every transaction could be this straight forward.

Sierra Air installed a heat pump HVAC in my home when I bought the place knowing a new furnace was needed. That experience was excellent, and the system works well. To keep it working well, I signed up for their Sierra Rewards Membership. I pay a small monthly fee, but get 3 preventive maintenance check ups per year (heat, AC, plumbing). The techs are prompt, provide excellent service, and explain things really well. Today, Ian serviced my heating system and, as always, was great. I highly recommend Sierra Air.

Had emergency large water leak on a Sunday evening. Was home alone. Sierra Air was the 1st business that popped into my head & I was glad I called. Prompt professional service and support. Carlos Martinez arrived quickly and was reassuring. He turned the water off and even called a remediation company for us - which was SO helpful. Kudos.

Called on Tuesday when our furnace quit
Was told tech would come out Wed
Waited all day and by early pm called to see when he’d show up. Was told they didn’t not know. I called again at 3 pm and was told we were next and the tech would call when on his way. At 5 called again and was told the exact same thing.
At 6:30 we gave up and were about to go out to dinner when the tech showed up.
He was very pleasant and knowledgeable and said he was notified to come at 3:30 pm
Anyhow he diagnosed the issue as the small induction motor that needed to be replaced. He showed me the faulty part that appeared to be held on by a couple of bolts and some wire connections. ( looked like an easy job as our heater is in The garage with easy access)
When asked the estimate was shocked to hear well over $800 , plus the service call of $89
He said if I joined some program for 25 bucks a month it would be about 100 less.
Bottom line the technician, Anthony was just doing his job. He was was very professional, knowledgeable and friendly. To him I give 5 stars. The company I give 2 stars for lack of communication, high pricing and not waving the $89 service fee ( many competitors offer free diagnoses) if we went with their quote..
The only reason I give them a 3 is because of Anthony bringing up the rating from 2 stars to 3
Overall a disappointing experience and cannot recommend this company.

Sierra Air takes care of our commercial maintenance at our place of business every three months. They come to replace air filters on our rooftop unit and check all the fluid levels and mechanical workings of the unit. Immediately after the service they send the invoice, description of the work, and a couple pictures of the filters. What I like is I don't have to think about it, they consistently come every three months and service the unit. What I WOULD like is a heads-up that the service will be preformed. Yesterday we were closed, so the technician couldn't inspect the thermostat and temperature inside our store, so they just did the outside work. I would like to have the full service.

Ian thank you so much for your thorough inspection of our attic furnace and identifying all the inadequate construction and poor service from another company’s service call from 2 yrs ago. We are so great full for your shared knowledge. We are also happy to join the monthly membership which gives us peace of mind going forward for seasonal service. Looking forward to seeing you in the Spring! Thanks again! Lisa & John Petty

Austin did a great job cleaning our dozen ducts throughout our two-story home. It’s such a relief to have better airflow, and now I don’t sneeze and cough all morning long! Highly recommended!

We had a great experience on the installation of our new heater and everything is working great.
I didn’t get a final bill for services rendered so I called and was sent one by email. The total that was going to be financed by Greensky is $2,077.00 but I received a message from Greensky that they paid you $3,367.00. I have contacted them about the difference and they have sent my 2 messages that they are looking into it, and will get back to me. I haven’t received anything else by them to confirm payment method or anything.
I hope to hear from them soon as we are thinking of just paying you off directly.
Thankyou, Cathy

I cannot recommend Carlos from Sierra Plumbing and Air highly enough. My tankless water heater decided to give up on a chilly morning, and like most people, I was dreading the cost and hassle of a repair. From the moment Carlos arrived, my worries vanished.

He was incredibly professional, polite, and took the time to thoroughly explain what was happening. He diagnosed the issue quickly but didn’t stop there; he performed a full service and flush of the unit, explaining that regular maintenance is key to preventing future problems. He showed me the minerals he flushed out—it was eye-opening!

His work was meticulous, and he left the area spotless, which I truly appreciate. What impressed me most was his honesty.

Carlos is not just a technician; he's a craftsman who takes pride in his work and genuinely cares about his customers. If you're having any plumbing or HVAC issues, do yourself a favor and request Carlos. You'll get a five-star experience from a five-star person. Thank you, Carlos and Sierra Plumbing!

Got home after work and noticed my heater was not blowing heat. I looked at my furnace and noticed it was not igniting. Due to it being after hours (5:15pm) and it was going to be 18 degrees that night I needed to call. Dwayne came out in an hour, he was pleasant, professional and very knowledgeable. Absolutely nothing wrong with the tech.

He noticed my igniter was broken. I needed it replaced and he did. It works great and I thank him for that.

The reason for a one star was this part retails for $20.00 and this company Sierra Air charged me $435.00. I needed it done and paid for it, however it is outrageous and beyond price gouging. Will not recommend this company due to their pricing on parts.

After hours service call was $135.00. Where they get you is in parts.

Chris Godwin, from Sierra Air was the service technician who was scheduled to service my furnace. He was great. He was very knowledgeable and explained everything. Cory was also available nearby to come and assess the need for new duct work. He also was excellent, explaining my options. New duct work will be installed tomorrow!

Sierra Air Technician, Nicholas, takes pride in the work he does. He is knowledgeable and diligent and did a thorough job in AC maintenance, including cleaning out the debris that had accumulated inside the system. He wore booties when he needed to enter the house (I appreciated that😁). He acknowledged me and answered all my questions. He has a great personality, friendly, and easy to talk, very informative person. I want to adopt him. Mahalo🌺 for a job well done Nicholas!

We had an exceptional experience with Sierra Air! They answered the phone, set up an appointment right away, offered us many options and also gave us a free upgrade when one unit was not available. Our heater went out over the holiday week and Felipe, Louis, and Jack worked on New Years Eve day so we would have heat for our houseful of guests. Max did an amazing job designing an efficient and high quality system. We highly recommend Sierra Air!!

I am so happy with Sierra Air! I had to get a new HVAC system last year and solicited four bids. Sierra Air was the best all around and I am so happy I chose them. I just had my one-year service with Tim and he was so helpful in making a few adjustments. I have worked with several service people from Sierra Air and they have all been beyond excellent. If you need a new HVAC system, call and ask for Frank - he was wonderful in helping me get the right system at a decent price point. I never felt that he was overselling more expensive options. Trust is key for me - Sierra Air has exceeded my threshold.

Kaden is awesome. He is always friendly, on time, and efficient. I love that he always comes in and checks in to let me know when he arrives, goes over his findings and recommendations in person with pictures to back up what he found, and then checks back in with me before he leaves. He also makes sure he remembers previous repair or maintenance history and checks and makes sure that any previous issues/repairs are resolved. The team here at Truckee Meadows Veterinary Hospital appreciate you and your team. Thank you for always making us feel like our needs are a priority to you.