Home Services reviews in Sparks, Nevada

It was my first time going there and it was absolutely amazing I will absolutely be returning

This place has it all for all your garden needs. They have the cutest garden accessories too.

These guys are absolute crooks! After purchasing a product and taking it back the very next day to say it was broken, they refused to provide a refund and said they only give out credits. First of all, that is ridiculous as it forces you to spend your money there despite the fact they sold you a product that was just crap. Then they gave me a credit receipt for $120 and NO CARD. When I went back to use the receipt they said they could not use the credit receipt and they only accepted the card, however they did not give me a card at the time as they said they were out and just bring the receipt back. REALLY, this is a scam and these guys should be in jail! NEVER, NEVER use them!

Awesome place. Knowledgeable staff, great selection. By far the best nursery / garden center in the area. If you are looking for pond supplies (or any garden supplies for that matter) don't bother with anywhere else!

I love coming here. They are knowledgable, helpful, and have more than what I need. They also have an area for kids to play and distract, fun workshop, and great ice cream (not a typo)

The guy that works in the pond area is extremely knowledgeable and nice; however, the policies for returns is horrible and rips customers off. We tried to return a pond vacuum cleaner that was defective. We were told they do not do returns even if what they sold was defective. We were forced to do a store credit and they gave us a receipt showing the credit. I went back today to get some pond supplies and she said I couldn’t use the store credit without a gift card that they said should have accompanied the receipt. They did not give us one. I told the girl at the counter about this and she said in a very rude tone, “We can’t just give money away for you”. I was so shocked by her rudeness that I told her I am not going to shop at Rail City anymore. She laughed at me on my way out.

Rail City is overpriced but because the nursery is great I have been willing to deal with the idiots at the register who seem to hate their jobs. After today however, I will never go back. I have other alternatives for my pond supplies and do not need to put up with their rudeness.

I bought an expensive pear tree that was infected with blister mites. It put my whole orchard at risk and this nursery would not fake the tree back even though they agreed that it had mites when I bought it. The customer service is dreadful. I’ll never go back.

Amazing tomato selection! 🙌🏽 Prices kinda high. But a beautifully organized place.

Very nice garden center with beautiful setting

Three days ago I bought three electronic bird at this nursery. Two of them worked the other one didn’t ! I took it back. They had cost $70 each. The one I brought back was defective. The clerk said that they would not give me my money back, only a store credit. I admit that I became very upset. The then told me to talk to the manager. He also said that they never give anyone there money back. Again I lost it, why can’t I get my money back on a defective product I asked. He became very rude once standing in my way so I couldn’t move forward. I will never go back in that place. Checking with the better business bureau on their return policy. I didn’t see any sign about no cash refunds. Just be careful about buying anything at that nursery.

Love this nursery, so beautiful and well designed. You can find anything from yard art, to wonderful gifts for family and friends. Employees are always available to help and you never have to go looking for someone. So nice to see a business make sure customers are taken care of during the shopping experience.

I was a fan until I tried to return a dead plant. Bought 2 porcelain vines. One thrived and one never grew a leaf. Took the dead one back with the receipt within 30 days. Also had a photo of the good one. Owner had every excuse to blame me. Said I didn't water the plant. Then how did one survive if I was so negligent?? I managed to argue enough to get store credit. The plant only cost $20. He lost my business over it. I am including a photo of the one that did well.

Terrible business. We Bought two mature tress for 375 each (ouch), but we were confident in the quality after speaking to the owner. Two weeks later, one of the two trees would not root and was dying. We called the owner, and he said it was "lack of water". We watered both trees the same amount, yet this tree still would not thrive. We went back after two more months of excessive watering, and asked if there was anything he could do. He said, well they're now 25% off but we don't guarantee anything. I WILL NEVER do business here. It's tough to support a local business when they aren't willing to even look at their poor quality product. Home Depot would have exchanged the trees without a problem. Save yourself the headache and DO NOT DO BUSINESS HERE.

Absolutely TERRIBLE PLACE!!!!! BEWARE PESTS!!!!! Over priced plants unhelpful staff. They destroyed atleast 15 other of my plants from in indoor collection because they can’t take care of their plants properly. Literally in TEARS TRYING TO SAVE MY COLLECTION OVER incompetent lazy workers who have no CLUE how to take care of their plants. this is the worst nusery in town by far.

Bought here once. Not only do they have a poor selection of indoor plants,but they come with pests and plant eating fungi as well 👍
If you want a plant for a month for looks, then have it die and ruin the rest of your home plants with multiple pests be my guest. I would thoroughly inspect your plant and the dirt there in before even considering this over priced gift shop there are far more better plant nurseries in Reno. I will NOT be coming back and continue my purchases and my question on how to fix my now “problem” elsewhere. Awful.

Wonderful little spot. Helpful employees, everyone's smiling and happy. Very knowledgeable employees.

Just moved here from Seattle I have no clue what kind of plants grow here in Sparks Nevada so I went to Rail city. They have a fabulous selection of everything plus excellent customer service! Mark helped me out so much he is very friendly and very accommodating. He even helped me load my purchases into the car!

I needed a few yard projects and was charged $125 for a consultation. He was very brief with the note taking and didn't take any measurements. He seemed annoyed at being there. After 3 weeks, no response with quote. I also bought a couple of small items and the cashier was very rude and unfriendly. She was a young college age girl. Needless to say I won't be shopping there again. Definitely stay away and go elsewhere.

Exelente lugar

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Fácil acceso muy buena atencion