Reviews of local pros in Dover, New Jersey

I am very happy to write a review about Air 1 HVAC LLC. I have a wall unit heater that is over 20 years old. Three other companies have been to my house and they were not able to repair the heater. Air 1HVAC came in took a look at the heater and with their vase experience with HVAC units observed the unit, saw a problem and fixed the unit. In the passed I was told the unit needed to be replaced and that was with a high cost. Air 1 HVAC, very professional, fast and worth every penny for their service. The heater is working beautifully to heat the entire basement. Air 1 HVAC came right in time with these dropping temperatures.....Thank you for a job well done 👍🏾!

Another professional and efficient visit today at my home by Air 1. Jose was on time and completed the check up on our gas boiler in a timely manner. Jose also took the time to explain what had been completed during his visit. We have been very satisfied customers of Air 1 for seven plus years now and I highly recommend Air 1 for all HVAC and other in house equipment.

Mr. Diaz was fantastic. He explained everything wonderfully and was a pleasure to meet.

So disappointed as Air 1 (and the owner - Will) were wonderful when we first started using them. We have had yearly maintenance contracts since 2019. Sadly, they do not offer the kind and attentive service they once gave. In fact, my interaction with one of the representatives today was downright hostile and I severed all ties with Air 1. I can no longer recommend them. Customers seem to just be a number and service crews are interchangeable - no consistency.

We’ve used Air One for servicing our central air conditioning for several years and have been very happy with their service. It’s very easy to schedule appointments, they are very responsive and I have found every technician they’ve sent to be very professional and pleasant. This year we had Marcos do the service and he was a total professional.

Great service from Air 1! My AC went out today (7/30) and I called for service in the early AM and while they were already fully booked for the day, they told me they would call if anything opened up - they called a little after 12:30 with an immediate opening and arrived about 20 mins later and did the repair. Excellent service and communication and very much appreciated!

Replaced a 25 year old A/C system in a day which was done in a neat and professinal manner. Very pleased with the installation and customer service. Air handler blower failed in 4 years (common problem) and part was covered under manufacturers warranty. Air 1 stepped up, got the blower and replaced quickly and performed maintenance at the same time. I highly recommend Air 1 as they are knowledgeable, professinal and local.

I was having an issue with my furnace belching soot. I called Petro at 3:00pm.
They said a rep would be here between 5:00 & 8:00pm.
He arrived around 7:30 & worked until 9:30. Fixed it & cleaned up!
I am very satisfied. Thank you, Petro. This is why I have been a loyal customer for over 40 years!

Petro did a great job! They came out right away to give me an estimate. And then got me in the schedule a week later for my air conditioner. Very professional.

Petro cancelled my cleaning for the fourth time and I’m done! With each cancellation they give a new date a few days later and they say that the new appointment will be held guaranteed. The rep gave me her phone # and said I could call if I had any problems. Well she was the one who called to cancel this morning. Im done!!! This kind of service is unacceptable!

Don’t buy into the auto delivery, one year contract scheme. They give you a ceiling price which sounds great, but now they are charging a ridiculous amount for my oil. Sometimes a dollar more than the market price and I can’t do anything about it! I won’t be renewing when my contract ends.

I've been a customer for 33 years and the service I received was unexcepable. I made an appointment back in late summer and was given an appointment for December 13 between 12 and 3. I took the day off so I could be there between those hours but the technician never arrived until 8 that night. I do not blame this on the technician, Frank the technician who came out did a wonderful job. I blame this on the management that schedules these technicians to do their job I was given several excuses and was lied to the second time I called. I will be looking for a new provider. I see that my loyalty does not mean anything to regional oil

Our family loves Petro! They are always compassionate, helpful, knowledgeable, and get the job done well. We just had a company come out to sweep our chimneys and had a horrible experience. Petro fixed their mistakes, and recommended a proper chimney sweep. I trust Petro because, time and time again, they earn it. I highly recommend their variety of services, you will not be disappointed!

Just had a service tech by the name of Brandon visit my home for a boiler servicing. Brandon was a very nice guy, he took the time to explain and show me the work he was performing and also show some maintenance items we should be doing. Typically in my experience, HVAC guys usually don't like to talk let alone talk to their clients. Someone who loves what they do tends to have the heart of a teacher and loves to share and teach. Brandon was just that. Brandon was great, helpful and took good care of us. Thanks again Brandon

I was serviced once in February 2021 for a rattling noise in my HVAC system. I have a new trans system which was installed in 2017 after remodeling my basement. The company I usually use could not make a service appointment in time. Petro came out and assess the situation and could not figure out the reason behind the noise. They believe it was the filter cartridge and told me to get a new filter and left my house after charging me a service fee.

I purchased new filters and upon replacing I found out the filter was in backwards telling me the service technician didn’t even open up the filter box or put it in backwards. I had to get my ducts clean after this. I have before and after video of the noise and a filter picture. I called to dispute the charge upon speaking to Ray the supervisor I was told I was held accountable still and even if the filter was in backwards it still works. I said yes it does but I knew it just blew 6 months of debris in my house which I was concerned about as I have young children and COVID virus is still a problem in our community.

PR Services from Petro directed to me were horrible and their customer service feedback was atrocious. I would not use or recommend petro service company to anyone.

I don’t ever write a bad review but this story needs to be told. Do NOT USE PETRO OIL Company. I moved into my house and noticed my new oil tank was serviced by Petro. I figured let me stay loyal and use their company. When I signed on it was stated they would come every 2-3 months depending on the weather and fill my tank and that it would be automatic. I was also credited $100 for signing with them. I signed in September and received my first oil delivery. That was fine.

THEN 3 weeks later they came again, and 3-4 weeks after that, which continued EVERY MONTH! They were filling my tank unnecessarily. Their excuse was “We are trying to gage how much oil you are using.” I then felt uncomfortable having them come and go as they pleased with no notification. I decided to apply a lock and notified them that I wanted to be present for each fill in the future. They agreed.

They decided to show up without me being on my property and disregarded the fact that there was a lock on my tank. Took off the lock, and filled my tank. This is wrong on so many levels. There was nothing I could do because if you try to cancel they charge you $599. Thankfully the weather got warmer and I didn’t have to worry so much.

I called in advance to see what the protocol was for canceling when my contract was up. The associate said, “Since you have no oil deliveries due, you can cancel now and won’t be hit with any other fees. You are paid off, other then your $150 remaining balance from your past delivery. The next day I received a phone call stating I owed the $599 early cancellation fee?? I called back and the story once again changed. I did not owe $599. But I owe the $100 credit that was given to me starting the contract since you closed early??? I have never felt so violated and used by a company before and I am posting this so that every knows NOT to use Petro Oil. They do not care about you, or your property. They just want your money. I will be telling friends, family, realtors, and contractors what has happened to me. I will not be using this company ever again.

We recently bought a home that had Petro propane tanks and it’s been nothing short of a nightmare dealing with this company. We finally “resolved” a major issue with them. Only for them to turn around, TRESPASS on our property, and demand payments for a service we never authorized.

I'm not usually impressed by service techs, but Alex - Tech #229, impressed the heck out of me. He was courteous, respectful and enthusiastic and he fixed my issue quickly. He knew every facet of my system and answered all my questions in laymen terms so that even a no-nothing like me could understand.

If I could give ZERO stars I would.... beyond done with Petro! Now I don't write reviews, waste of my time, but.. FIRST... Years ago the furnace repair guy tells me I have frozen lines outside and wants to charge me $300+ dollars to tell me that. Then it kicks ON, as I'm writing a check and complaining telling him that it was ON and OFF that morning but it was puttering all night, BUT STILL RUNNING AND THE NOZZLE WAS SPRAYING FINE, yet he kept insisting their wasn't any way it was running and telling me I'm wrong). SO... I gave them another chance. After needing 6 stitches in my finger, I couldn't load wood in my wood stove, so we wanted to order fuel. NOW we are getting our new furnace put installed in 2 weeks, so wanted to ONLY get 100. They said they "couldn't" break the minimum even after being a customer for 6 to 8 years, and WANTED TO CHARGE ME DOUBLE THE PRICE as Falcon wanted AND they delivered the $100 with a small doable fee. The lady who dealt with (Devon) was excellent so no bad things about her. She even took down notes about our conversation for people because at that time I was going to call back SO GIVE HER A RAISE. But change your policies for loyal customers or you will lose them. From comparing your reviews online, I see who has a better moral backbone for sure. Sorry for the rant!

The service man was barely in our home. He took a look at the furnace and immediately said we needed our coils cleaned. Never asked how long we had been without hot water, which was key. Turns out our coils are fine, we need a plumber to replace the mixing valve. He never turned the water on or the felt the pipes to see what the problem was. Very disappointing and fortunately the first bad experience in 29 years with Petro. Service man in our home for about 3 minutes. Not the service we are used to with Petro

I've had Petro for 37 years and have always had great service. Had a little hiccup recently when I ran out of oil which was strange because I was on automatic delivery. Customer service ladies - Myra & Leticia were a big help in reporting the problem. Turns out the supports under my tank had sunk a bit into the ground making a delivery an issue. However, Petro came through. Sent these two guys - Todd & Mitchell to fix the problem. One, two, three they got it fixed, could not have been nicer & we had oil & heat again. Thank you - The Lunns