Reviews of local pros in Dover, New Jersey

Our old oil company was supposed to deliver oil to our house on a Friday morning. They never showed up and we wound up running out. We called multiple companies for an emergency delivery. No luck until we found Petro. The sales rep, the delivery driver, and the phone rep were all very professional, friendly and courteous. We had a delivery within hours to get us through to the next day. It was 25 degrees outside so having no heat or hot water was not an option. I strongly recommend this company as they are reasonable priced and offer a lot for the service you get.

WAY overpriced. While their service techs are good, their pricing is horrible. I was on a 2-year ceiling price plan where the price was to never exceed $3.599 per gallon. Even though I was fully aware they admitted that not once did they lower their price per gallon, but would not work with me on a new plan with fair pricing. They offered me $3.249 per gallon. Check the price of oil today. I don't see anyone delivering for over $2 per gallon. Shop around and avoid Petro. Customer loyalty means nothing to them.

Absolutely a horrible experience. Being a loyal customer for 5 years ,I always paid my bills on time , I assumed I would have been treated better. I felt that i was being punished for something that Petro messed up on. They locked out my tank and charged me for it. When they came out to unlock my tank they entered my house to look for more issues to ding me with. Petro did the initial install of my service. Why now after all these years are they’re finding issues with the install? Very disappointed, after this experience i will be researching other options.

Flexible with payment options. Love the way we locked in a rate for so many months, etc. They calculated the costs and set it up so you never run out, etc. Their costumer service is on point. They even did a service on the furnace complimentary for setting up the locked in plan rate, etc. So worth it.

Of course when one least expects something to go wrong late in the evening on the coldest night of the season so far. My elderly mother-in-law alone in her home developed a crisis with her furnace shutting down causing a little panic that was rendered under control within hours after notifying her Petro Home Services team starting with customer service answering the call professionally and ending with a delightful young technician who quickly and systematically fixed her furnace problems throughly and efficiently. Thanks Anthony222. Well done

We received a letter from Petro stating that we had money they were meant to return to us and to call them. We called several times, we had been put on hold, we were transferred and hung up upon, we were on the list of return phone calls and never got one back, its been two weeks and No One has the decency to answer or return our calls.
UPDATE
Noon yesterday we got a phone call from a very pleasant lady. Her Customer Service skill 👏 went above and beyond and informed us that our situation was on its way to get finally resolved and encouraged us to contact her if something came up. My husband and I greatly appreciate her calling.

Started off nice but was pretty nasty and even commented on something i said by saying "horrible". I tried to address it but that just annoyed her more She had issues with her headset so she took it off. She had issues hearing me. Was very irritated but took a nasty tone with me. I hope someone just listens to a recording of this considering we lost out on more money, Went without heat for days in freezing temps, bought tons of wood. Had to use heaters so electric went up too. Not once did I complain or blame her. I've worked in customer service and that was disappointing to say the least.
CH Spoke to a new rep today and she was super friendly and helpful. She also apologized and assured me this is not how customers are treated by the company. Will never

In booking the appointment to check my AC the lady was very nice. She scheduled me for same day between 5-8pm. Then Around 5 they called and moved me later to between 8-10pm. I received a call after 9pm Saying I was next but asking if I wanted to reschedule because it was late and would be dark outside. I explained I could but I’ve been waiting all day and was fine if they came. She told me fine he would come but there’s still travel time and he’s 39 minutes away. I said ok.

We hung up and 2 minutes later he rang my doorbell. Obviously not 39 minutes away- a lie. Then he quickly peeked at the compressor and told me he couldn’t do it tonight because it would take hours. That I should call in the morning to reschedule and hopefully they could get me on the schedule for tomorrow.

I was very disappointed and requested they reschedule me since they were the ones not able to provide service. Finally it was agreed he would call his boss Mike and have him get me on the schedule for noon. I was supposed to get a call in the morning at 8:30 to confirm. By 10:30 still no call so we called them to hear they couldn’t work us in but maybe on the next day. They would call back.

I ended up calling someone else who came the following day. Diagnosed it with low refrigeration (same as guess but Petro) and was able to refill it and check it in a total of an hour.

Very disappointed in Petro this time.

Anthony took care of an issue today I had with one zone in my house not turning on, and identified other problems occurring with the system that he took care of as well. I'm very happy with his service, and he was very friendly and personable. This is my first experience using Petro and it was a great one.

Never had a problem with my generator until I got the Petro maintenance plan. A few months after they serviced it, I needed a part replaced that cost $200.00. Not sure if I'll renew.

Excellent service! Technician arrived same morning, lots of communication from main office on arrival time, he fixed the problem quickly and was kind and courteous. Very happy with Petro Home Service. Wonderful company to work with! Thank you for your care and attention, it is very much appreciated.

My hot water heater broke late at night, so having a contract with Petro I called and was told a tech person would come the next morning. My assigned tech guy, Anthony (#222), showed up early around 8:30am. Since I was at work, I spoke with him via phone twice during the service visit and he explained everything he was doing and answered all my questions plus all the questions of my family member who was at the house. At the end of the service visit, he didn't leave until he was sure all was working as it should and I had my heat and hot water working perfectly. I was very pleased with Anthony's professionalism, friendliness, and attentiveness.

Alex R. Tech 229, was an amazing technician with superior skills. He told me what his expert opinion was and now I'm planning for a replacement. I did not feel pushed or rushed, he cleaned my furnace and vents perfectly and told me I had some years for replacement and he was committed to making sure petro could save us some money. Amazing service and petro has a loyal customer. Thank Alex!

This was my second “emergency” call for no heat. Both times it took them 5-6 hours to get someone to my house. Yesterday the guy left after “fixing” my heat, and a pipe started pouring water into my basement an hour later. I got home from work to an inch of water in my basement. When I called for that it took them another 6 hours to get someone to my house, after being told I was the next customer for service, the tech told me he went to 2 other jobs after I spoke to them originally. There was a part that had to be changed so when the tech left at 345 am he said they would come change it next day, to which now I have to wait til 6-9 pm. STAY FAR AWAY from this company. I have a newborn baby at my house which I stated multiple times, but I guess that doesn’t even constitute an emergency as I was out of heat for over 12 hours yesterday. Now I’m stuck hoping someone gets to my house at 9 pm tonight while I had to take off of work to deal with the inch of water in my basement. Complete negligence from this company, and nobody seems to have any motivation to rectify any issues. And the kicker, is that they charge almost a dollar a gallon more for oil vs their competitors.

Moved to a new home and Petro has been amazing so far. We set up a premier contract which had great incentives for new customers. Dennis, our local rep set everything up for us quickly and painlessly. Our first oil delivery went super easy.

We scheduled our first furnace tune-up and we have an older furnace so we expected to see an issue or two. Our furnace ended up being a nightmare.
Anthony (#222) was our technician and he was AMAZING. Anthony was super knowledgeable, professional, thorough, and patient. Our furnace ended up taking way more time then expected but Anthony did not give up, leave early, or leave our furnace half working. He was incredible and made sure everything was in the best working order before he left. He had all the right tools for the job and was very thorough in cleaning up before he left.
Please give this man a promotion or a raise. He was the BEST. I will definitely be requesting him again in the future if possible.

Petro overall has been great and I will definitely be renewing my contract when it expires.

Excellent service - quick response for A/C inop. Great pre-visit communications, highly qualified Technician, spotted other issues before those failed. You pay for what you get - no problem!!

This company runs like a well oiled machine-with a human touch! Rare these days. It’s my third year with Petro propane. I’ve never dealt with a company that puts so much effort into excellent customer service training. They realize with competition out there, customer retention starts and ends with customer satisfaction. I’m hoping they come up with a fixed rate for those who can prove their on a fixed income. Be the first to help out your community who need it most! Keep up the good work

Extremely happy with Petro Home Services. We have used them to install a new 7 zone furnace, annual services, flue inspections, heating oil delivery, and AC services. Our experiences have been stellar over the past 4 years, and plan to use them again and again.

This company has a bad reputation. I have been cooperating with them for many years, and I found out that they cheated on the price of fuel, which is more expensive than other companies, and they also added random fees. It was fine at the beginning of the cooperation, but once you were fooled, they started to increase the price and fees randomly. It's shameful!

My experience was a great one
. The technician who did my a/c and my furnace tune ups was an absolute pleasure. He was extremely professional and just wonderful to deal with.

Call for an emergency propane delivery (top search result after googling emergency propane deliveries).
Hey need an emergency propane delivery. "Need to be an existing Petro customer".
Okay what does that ential?
Can I just pre pay for the order? "Oh no I have to get you setup with our Service and Sales department."
Oh so I just can't get an emergency delivery? "No you have to be setup in our system and there's other requirements like maybe using our tanks"

Guys. I'm trying to pay you, (gladly accepting the fee and higher price) for propane. Don't market and pay for premium add space marketing as "Emergency 24hr Service".