HVAC reviews in East Hanover, New Jersey

We are very satisfied with our beautiful new kitchen. It was a pleasure to work with Ed and all that provided services. We highly recommend them.

They replaced 20 windows in one day. It was an awesome experience and they look great!! So glad I chose Sears.

Roof Replacement:
* I was very impressed with the team that supported this project. They were polite, considerate of my property, extremely professional, and great work. Very pleased.

* outstanding sales rep and install team made the process of replacing my furnace easy. Professional, on time and thorough. highly recommend

Not happy with the counter tops i purchased from sears home improvement service. They had mark's and stains that couldn't be removed even when you wipe them down.
I had to call and have the project manager come to my house. Now I'm waiting to see what the results will be.

Salesman came out did a good job.. Sears prices are just too high.. he tried to price match but the quote was still higher than the other 2 quotes for the same size systems

The old boiler was removed, and a new one installed.
There was a little issue with the installation, but now resolved.
The installation is successful, but I have issues with your communication system. And the salesman does not seem to be completely honest.

THE WORST CUSTOMER SERVICE EXPERIENCE- EVERYONE I SPOKE TO IS INCOMPETENT AND HAS NO IDEA WHAT THEY ARE DOING- I am still dealing with an AC installation that is taking way longer than it should. NO ONE is responsive- the only thing everyone seems to do is redirect the customer to other irrelevant departments. For the price they charge the service is a complete scam. DO NOT USE SEARS-THEY ARE A NIGHTMARE.

Reliable and hardworking. The only thing we didn’t expect was an additional $900 towards the change of circuit breaker for our AC. It was originally agreed that they will just add another on top of our old one, but they changed it to one big box. The ceiling holes in 2 of the ducts were cut uneven. But overall, we were satisfied of the work done, despite of the untimely
situation when it was done.

Worst experience ever! Delays, excuses, installation of wrong tiles, installed cabinet doors the wrong way, sloppy workmanship, terrible customer service, totally overpriced, still not finished after 5 months, was supposed to be finished in 2 weeks. Have not been compensated for months and months of dirt and mess and inconvenience. No wonder they are bankrupt and they are trying to unload "Home Services". They definitely did not provide a service for our home.

I was mislead and lied to by sales representatives (Eugene and Baha) from sears . EUGENE changes my equipments to less expensive brand without my knowledge nor my consent to make it seems like I'm getting a discount for additional chimney that was not added to the project. Then they change my schedule 3 times for their convenience. When I contacted them about the missed appointment they said I cancelled the appointment. Overall, I am not please with sears services, I wouldn't refer sears yo anyone. 😐

Sears does make it fairly easy on the customer's part, but they could communicate with the customer better. The contracts for my jobs were confusing because instead of one contract for each job, I received one contract for the roof job and then one that was for both projects together.

Sears team extremely poor to manage our project. Contract signed in August 2018 but project finalized in may 2019 (Central AC installation)Thanks god the subcontractors were very good and professional to compensate for Sears central team

What a horrible experience. I had my kitchen resurfaced and nothing went according to plan. It's not Sears doing the work; they subcontract. Scheduling was a HUGE problem. There was no project coordinator, I was the project coordinator. The cabinet person/electrician/floor person never talked to one another. Granted it is an old house and there were some surprises. But I shouldn't have four different electricians come out to my house (same company different person each time to fix the prior electrician's mistakes). I shouldn't have to tell a floor person the dimension of the cabinetry so that I don't have divets in my floor. I shouldn't have to tell the tile person that you are supposed to corner the tiles so that the grout is not visible. If I take time off for a contractor to show at my house, they better show. I should not have to call around to find out when they will arrive. Every time I look at the kitchen makes me want to take a drink. Although the dishwasher installer was wonderful (wish I could get his name); I mentally blocked everyone else. I don't know what I would do if I saw them again.

There are pros and cons to every story. Sears is still a major store that I would trust over a mom and pop location with warranty and service. Our AC unit went and furnace was going to be next.

We ended up dealing with Harris from Sears and he was great. Very nice guy and knowledgeable about what he sells. Professional as expected.

The bad? Well, we were given the "need to purchase" right now drill or a discount would not be given. This should not be part of the sell. They should give a better week long guaranteed quote. Why would you put your customers on the spot and not give them the chance to look it over if you believe your pitch and product is, what it is. Which I thought it was good enough we moved forward after mulling it over a few days after they "OK'd" an extension of the offer.

The install.

We completed everything (signed contract) and within a few days (3) scheduled for install.

Installers came day as expected and within 3hrs they completed the condenser and furnace/ac coil install.
1-1.5hrs additional for the electrician to do his part.

System up and running for exactly a week before first issue. Wiring issue detected by the Nest thermostat. They found the issue with wiring with their units and not the issue with the nest or the wiring from the thermostat to the unit.

System has been up and running another week and now it is randomly getting extremely loud. We have to shutdown the AC unit (manually select to turn it off from the nest). Upon restart, no noise. Good for about 2-3 days and it happened again. This time we have it on video. We call in and atleast I haven't heard back and noone has stopped by.

Noise occurred this morning on my way out to work. Hopefully, no issues when I get home.

I gave 4 stars more for the job of Harris and the installers making that portion seemless.

If I could give the equipment a rating so far, it would be about a 3* product. Due to issues in a very short time frame, which one can be accounted for by installer?, but the noise is likely the equipment.

Hopefully, they will be prompt to fix the matter.

I had a new Carrier air conditioning system installed by Transform Home Improvement aka Sears in June 2020. While signing the contract I was told that I can apply for manufacturer's rebate of $750 after the installation. While applying for the rebate I found out that it does not qualify for the rebate. I tried to get answer from Transform. basically they washed their hands. I am suspecting that they installed a different model than what I thought I paid for. Now I am realizing that in the contract they did not put the model # at all, therefore, I cannot prove it. The person who is responsible to help me never answers phone or returns phone calls. In addition, they were responsible for township permit, which 5 weeks now after the installation, I have not received or getting any responses to my enquiry. VERY VERY BAD CUSTOMER SERVICE ANSS DISHONET COMPANY.

Awful project coordination. No communication from Sears about progress. The "measuretech" person that was supposed to laser measure my windows to within 1/32" didn't use a laser measure and when the installers attempted to put the windows in it took them twice as long because every windows was either too big or too small.

Word of advise, don't believe Sears when they give you an initial install date. They cancelled last minute (literally the day before at 5pm) twice and only actually came to install after I sent a scathing email to corporate sears about the awful service.

Sears customer service and project coordinators are tricky awful. I will never use them again for a home improvement project.

Horrible experience with sears NJ home improvements. I will never deal with them again. They show you one product and they come out with something different. They ruined my Thanksgiving. Stay away from Sears home improvements. you will over pay for their cheap product. Worse experience ever. Sears should go out of business for their horrible customer service.

The year was 2012 when we bought the home in a serious state of disrepair. Replacing the 20+ year old forced air HVAC system was a must, but finding anyone willing to even touch a mobile home was nearly impossible. That's when we found Sears. The consultation and scheduling of the installation was good, and even the contractor was pleasant, but that's where the positive side ends (hence the 2 stars). Mostly the issues are with the unit that was installed. Perhaps it has nothing to do with Sears or maybe it does, which is why this review is being written. First off, the financing. Although it has been quite some time since it was paid off, I do recall the amount we paid before interest fees was rather high, but we were none the wiser at the time. So first ding: overpriced.
This brings me to the next point of contention, the warranty. ONE year. Of course the unit performed perfectly that first year (despite two failed inspections that were eventually addressed by the contractor until a passing inspection was issued). Year two and even three was fine. Then year 4...the flame sensor died. Once that was fixed everything seemed ok until year 5. The blower motor died an excruciatingly loud death during the coldest month of winter. The replacement was in backorder status by the manufacturer so let's just say it took some time for that to be fixed. Then year 6 the inducer died the same way the blower did, loudly. The part was replaced and it was decided that the unit needed a thorough inspection before something else went wrong. We didn't realize how bad it was until a few inspections later and a contractor willing to take the time to explain it further we were told the heat exchanger was cracked and rusting. What makes this bad? It turns out the furnace had been circulating carbon monoxide throughout the house! Yes, we have 3 carbon monoxide detectors in the house, but none of them went off, ever. Research as to the reason revealed that the levels in the house were not high enough to trigger the alarm, BUT the levels were high enough that over time symptoms would develop, and they did... everyone in the house: headaches, nausea, fatigue ("flu-like symptoms").

I realize this is a lengthy review and explanation, but it is meant to be fair. In summary we feel Sears overcharged us (-1 star) and installed a low-end "cheap" product (-2 stars)! I believe the proof is in the fact the unit became unsafe in less than 10 years and Sears must have known it was a poor quality product to only offer a one year warranty. As such, and in conclusion, this family will never use Sears (and/or whatever name they rebranded as) again AND will do everything we can to discourage friends, family, and even foes from ever using them for any home improvement.

The cost for my project, heating and air, was over $11,000.
Was promised a 1 day, start to finish install. Took 4 days (2 days of actual work)
My appointment for install, for an 8-10 hour job, was between 9 and 11. They showed up at 11:30 am
Hvac was finished by 8:30 pm (85 degrees in the house)
At 9 pm the electrician called and said that he could not make it. Only after letting him know how very upset I was did he say that he was sending someone right over. They arrived at 10:30 pm
Electrician finished up at 12:30 am. I asked him if he was finished and he replied yes. I looked everything everything over and he neglected to put in a service outlet, change the condenser wire, or put in a new power box for the condenser wire (all of which were on my contract).
Made calls to project coordinator and initial sales person, left messages several times over the course of 2 days with no replies.
2 days later got a call from project coordinator and scheduled appointment for Satuday to have electric finished, 3 days after initial install.
Have heard nothing from anyone from Sears since.
Ac was constantly running so I went and checked and my air handler was leaking. Fixed myself.
All in all, very disappointed in the whole project.
WAY too much money.
Absolutely NO customer service.
Mechanics were o.k. at best.
Would NOT recommend Sears again.

The windows are beautiful, the person that installed my windows was a true professional very courteous, his work was impeccable he really took care to leave his work area immaculate. He is a true asset to the image of Sears. All work should reflect the pride and craftsmanship his does. Me and my husband were truly impressed.