HVAC reviews in East Hanover, New Jersey

Sears Home Improvements (Roof, Siding, Doors, Windows, Boilers, AC, Kitchen, Bathrooms, etc.) is the only division keeping Sears in business. They install 10,000 jobs per month nationwide & only sell specific brands/products. You pay 3 to 4 times more than the retail price of any other company. The sales force is comprised of “hard sell” employees because they work on commission so the more you pay, the more they make. I was quoted $40,000 to replace 22 squares of my roof with a lifetime warranty. Being 70 years old, I only need 10 or 15 years out of my roof so I hired a roofing contractor that replaced and repaired my roof for $12,000 with a 10 year warranty. You be the judge....

Company came in and did the air conditioner install, but once the contract was signed I could barely get in touch with anyone. It has been 18 months and they still have not completed the install (it failed inspection because they did not install the electrical box outside and have not come out to do it yet, despite multiple calls to get it done). Part of the contract, in writing, was a guaranteed rebate for $4,000 and they would not honor that either.

first of all the salesman comes to your house and tells you we have a crew of 10 men that we train and your house will be done in 4 days. Then when the contractor comes all alone and does the job first lie . Was told all my windows would be caped the front picture windows were not caped they were excluded 2 lie . i called number of times never returned my calls the ( salesman) ill never deal with sears again. The contractor did a great job on my house all by himself . but sears never again

I had kitchen remodel and flooring done. The contractors that Sears uses were very professional and the work was beautiful. The staff at the Hanover office are a fraud. There is no customer service, no communication and no professionalism. It was a complete nightmare. The sales person who initially met with tacked on $746 that I never knew about. John Gary sales manager was supposed to come to my house so I can sign contracts because I wanted to change how I was going to pay and never showed up, fast forward to the end now I have bigger credit card debt. Aneisha the project manager Told me she was going to call me back for three days in reference to a situation And never called back. I was never kept informed when contractors were supposed to show up, One contractor Aneisha forgot to reach out to and then couldn’t show up for another week. Initially I was told this project would take a week and it took five weeks. 2 1/2 weeks of not having a functioning kitchen that I was not prepared for because I was told it would take a week. The staff needs customer service sensitivity training. ****Do not use this company****

I called Sears to install a boiler in my home in November. What I got was a company called Transform SR Home Improvements who uses the Sears name to get into your home and do horrible work. The boiler they installed leaked water all over the floor and failed the first inspection. Horrible job! I want nothing more to do with this company. Now they charge me for a chimney liner that is not installed. I am being billed for work that was not done. This scam company says I can only get back my money if I sign a paper waiving my rights. Worsted experience ever!

The worst customer service I have ever dealt with. Countless calls to the office with no returns, when I would hear back they would say one thing and the contractor subbed to do the work wouldn't show up and just come and go as they please. We were told that Sears contractors start one job at a time start and finish the project before moving on. 6 windows and siding on our house took almost two months and started over a month later than we were told due to contractor double booking and working one day and then leaving for a week...

Horrible experience with installing central air conditioner. At my request I changed from installing A/C on the first floor only. Original quote for both floors was $14,300. Revised quote was for $13,600 only $600 less. The system only required a 2.5 ton condenser and air handler; not the 3.5 ton in the original quote. Other contractors said the smaller equipment should have given me a reduction of $1,150-$1,400. Plus I should have received an additional reduction for the second floor materials and labor that were not utilized. Other contractors said that would be worth $1,200-1500. Splitting the differences should have resulted in a contract reduction of apprx. $2,600. Sears would only reduce the contract by $600. Not acceptable and waiting for Sears to adjust their contract proposal that I have not signed. The system is installed; but Sears will not be paid until I'm treated fairly. In addition; their service from office staff was horrible. On numerous occasions they promised that the contractor would be arriving to install. More than once the contractor never showed up that day and on others would show up many hours late. This was due to the scheduler, not the contractor. I would never recommend this company to any other person.

Contacted Sears for a replacement central AC. Quoted $6740.26 and promised delivery the following week. Didn't deliver on time and jacked the price up 4 times to over $10,000 before providing a "price match" to $9520 (other quotes were $7300-$7500). Installation was then not completed, alleged "code violations" were not corrected, and the system still does not work a month later. Left 3 messages for the Installation Project Coordinator and did not receive a return call. I went with Sears because it was time-sensitive, and they failed to deliver in every way. Terrible.

Service started off great until contract was signed. Project Manager was non existent throughout the job. Damage happened to my home during the work. Sears took 4 weeks to coordinate with the Contractor to make the repairs. A 2-4 day job ended up taking a month. The new roof itself, I'm not happy with the finish look. Job does not look professional and brand new for the price I paid.

I contacted Sears Home Services to repair my 8 year old Kenmore water heater when the pilot light started to go out. I was given a date and six hour window for the technician to arrive. The technician arrived hours after the time that I was told, without notifying me even though I signed up for text alerts regarding my appointment. The technician Said that the reason the water heater would shut off after being relit a couple of days earlier was because a screen needed to be cleaned under the water heater. He cleaned the screen which took a minute or two, charged me $197.72 and left. Two days later the pilot light went off again. I called Sears and scheduled another service call. Same technician came out again, told me that I needed to call a chimney sweep because the water heater was not properly ventilating. I hired a chimney sweep who inspected my chimney and said that there was no problem with the chimney, that it was ventilating fine. I had to pay $85 for the chimney sweep service call. I called Sears again and scheduled another service call. different technician came out and found the cause of the problem right away, A bad pilot burner. He was shocked to hear that the prior tech had not even inspected the pilot burner. He had his assistant put it back together as he explained to me that the part would have to be ordered, and would take five days to get, then charged me $128.39 for the part. After noticing that his assistant was taking a long time down in the basement putting the old pilot burner back on, he went down to check on him. Five minutes later they came back up and told me that the old pilot burner got damaged, and would not relight the hot water heater! He told me that now I would not have hot water again until the new part arrived in five days! This was unacceptable, as before I was able to relight the burner and it would stay on between 1 and 3 days before going out. Now my wife and I have no hot water for the next five days and over $411 invested.

Very happy with the service I received for my furnace replacement. I have an older home & despite the complications of its structure, they were still able to work out a plan for me. I had a few contractors come in to get multiple opinions but felt most secure with the set up with Sears. It was supposed to be a 2-day project but the crew managed to do it all in 1 so I didn’t have to take additional time off work.

I cannot recommend Sears. Although the sales consultation and installation were good, there was zero communication from the project manager from the point of sale to installation. Despite over a dozen e-mails and phone calls, I did not get a single update for over a month and a half. It wasn't until I threatened to cancel the project that they finally responded to me and moved my project along. Not what I was expecting given the price.

Great service, very responsive, professional and courteous service.

Great people and do an awesome job. Go lee

I had no air-conditioning and the temp outside was 90. They came and did point by point testing inside then outside. Rather than just saying your a/c unit is old, you'll need a new unit, he found a blown fuse outside! What a huge win for me, and them also, will never use anyone else!! Thank you Lee! Use them with confidence, you won't be sorry!

My experience with Todd and his crew was outstanding. Their staff was clean, professional, polite and ready to answer any questions. Office staff was also terrific, Donna is extremely
friendly and polite. Five trucks arrived at 8AM and they crushed the job, done by 3pm.The guys were playing fetch with my dog in the backyard on their break. Todd and Donna run a tight ship, I most definitely recommend them. Their prices were excellent and I'm so happy I moved forward with Ron Jon for my central air.

Technician was courteous, efficient and knowledgeable. Ron Jon has been servicing our air conditioning unit for many years now.

Long time customer here for a reason. Service, professionalism, knowledgeability, reliability, and promptness are my considering points; and it’s all there on my checklist. If you only look into the price points, well, do the comparison and you will probably find that they are all more or less the same out there. Good luck!

I called Ron Jon today when my A/C upstairs stopped working. They came over same day, explained in detail what my options were and were completely transparent in pricing. Friendly and polite.

Very reputable company. In meeting Todd for a quote, he came across as honest and personable. Todd immediately rectified any issues and/or concerns I had during the central air installation process. The lead workers ( Juan & 2nd lead can’t recall name) were very knowledgeable and explained everything. The installation work was well done.. Donna & Shanty, office administrative staff were very kind, professional and understanding of my work schedule.

Buyer beware. They are generally a lower priced option for new equipment, but they REQUIRE you to pay for annual service contract to keep equipment guarantee in effect. Once they sell you HVAC unit, good luck in getting service. They have not shown up for the last two appointment I had for service. Air Group is more expensive, but they show up on time and get things done.