HVAC reviews in Fairfield, New Jersey

When we moved into our new home I shopped around and found that Hilltop is the best by far. They gave us a good price for a new Roth oil tank and were efficient and courteous. They always fill the oil before it runs out and when I had a problem with the heat someone came over right away and fixed the problem. The office staff is very pleasant and so are the serviceman. They are the best.

I have used Hilltop Fuel for many years and I would recommend them to everyone! Always knowledge, courteous, timely and super helpful! The office staff has, on many occasions, gone out of there way to help me out...like I'm family! Its such a pleasure working with them! The delivery guys and techs are always very professional and a pleasure. Its very comforting to know that in the dead of winter, if I have a problem with my heat, I can count on them to get be back up a running immediately! Thank you Hilltop!!

I have been a customer of Hilltop Fuel for many years. I love working with this company. They have been there many times when I had emergencies, always providing fast responses and completing the work with utmost care. Through email, I am reminded of when to set up my maintenance and they are very thorough with explaining my system. Along with maintaining my furnace and installing a new tank, they also deliver my oil. Prices are good and employees are the best around. GREAT Company and GREAT customer service!!!

Good services

Great customer service

Great hvac supply house for contractors

Always reliable when in the search for Lennox parts!

Customer service by Antwone was outstanding and very professional!

All the time I call no body pick up the phone for some reason I am very disappointed

Great customer service. As a contractor very easy transaction

counter people are terrible here. no one answers and if they do they tell you to call the 800 number and quickly hang up.

Top service wouldn’t have expected anything less

The guy on the counter had me on hold for 10 minutes ,, then after he pick up the phone I told him which part I need he was like we have it come to store , then I asked what’s the price he was like I’m too busy right now to give you the price I will call you later I have another line I have to take

Literally the most unorganized store. Been calling and emailing for over two weeks about a part. When I called , i was told “we will get to you eventually “. That was 12 days ago.
I will never push to sell this product anymore because of how hard it is to get in touch with anyone for help.

My experience at this supply house was Seriously one of the best ! And I am a HVAC Tech so I go to a lot of supply houses But this was to go above and beyond so I had to write about it. Lou the manager was very helpful and patient helping me find the correct control board even though I did not even have a model number !! Most people would have probably stopped right there and sorry I can’t help you but Lou did! I am very grateful for that kind of service you know !! And when the board came in I was of course running late but Antwon stayed a few extra minutes for me to get there even though it was the end of a Monday when most people just want to go home at the end of the day , but he stayed and waited for me to get there,,,,, now a days nobody waits for anyone and for that thank you man I was able to get the job done that same day and made customer very happy !! It was all due to the joint efforts of both of these guys and wasn’t even expecting that but I was impressed!! Thanks again you guys !! I will always recommend that branch to everyone I know in the business! 😉😉😉

If you do not want to work, simply stay home. It's not right that you have your customers on hold for 20+ minutes simply waiting for the clock to hit 4:30pm so that you can go home after a day of doing nothing. Being out on hold and passing by the store to see nobody inside say's a lot. Very unsatisfied with this type of service.

Easily the worst supply house in the state. Rude employees if we don't call a half hour early, but nobody ever answers and then we sit in the parking lot for 45 minutes on hold - but then my boss call and mysteriously they answer after 3 minutes. This happens consistently, and the rudeness if we don't call a half hour ahead of time has been going on for years, well before the shutdown.

Everything is there until you show up - then SOMETHING is at another location every. Single. Time.

The dude on the phone plays stupid. Blames a bad phone system and being swamped all the time, except the less people are there the longer your service takes. Almost like he only hustles to get people out the door if theres a bunch of them.

The people there is very rude and even if you speak with anyone on the front desk, they hung up the phone and this is not nice and not respectful..

While I've had to see them more than I like, Lorenzo and Anthony are great at what they do and are very pleasant. I truly feel like these guys care every time our heater goes down and always try their best to get our unit back up and running.

We used NJ Heating and Cooling to replace two old units in our historic home (note historic means really difficult to work on.) They were fantastic! Over the past 30 years, we've had multiple HVAC contractors work in our home, including several big companies who were regarded as the "leaders" in the area. NJ Heating and Cooling outclassed all of them. There work came in 20% below the other two bids I received. They recommended some alternatives that finally provided sufficient cooling to our bedrooms on the second floor (happy wife, happy life.) Their installers were consistently nice despite working in a 100 degree attic. They showed an obvious pride in doing the job right (they actually showed us several mistakes previous installers had done, which we were oblivious to for years, and which wasted money and undermined our comfort.) They were on time, communicated well and left the place very clean. The owner, John, is a knowledgeable veteran and very hands on. Don't be misled by lack of google reviews (they have many excellent ones under home advisor.) They are old school and don't do much marketing and advertising. Based on our experience, I highly recommend.

Very professional experienced and polite staff.