Plumbing reviews in Albuquerque, New Mexico

These guys did amazing, over and beyond! Fair pricing, works well with budgets, always kept in touch with me when starting and leaving projects. Hard working guys. Would recommend to others, I will keep going back to them for any other services.

They did great, worked with me on my budget. I really appreciate these guys coming in and just being professionals!

I had a good experience with Austin plumbing.
New water heater, shower conversion, and all new water lines replace in my mobile home.
I will call on them again when needed.

Reliable, efficient, and most importantly trustworthy! Lifesavers in all actuality, Mr. Austin who is the owner came personally to help my family same day and has been kind, understanding, and extremely professional while working diligently to help with our gas issue!!! I am extremely grateful and appreciative of his and his team’s services!!!! HIRE HIM!!!!

Manuel and his team are yhe BEST! They are the only ones in town that are able to troubleshoot and fix my shallow well system (and any other plumbing issues we have had). They are always extremely reliable and very knowledgeable. I would recommend them in a heartbeat!

Great service from Austin Plumbing. We had our cellar unexpectedly flood when a pipe split. Our letting agent managed to get someone to pump the cellar out, but no one was available to fix the pipe. After calling round a few people, Austin plumbing were able to come out the same day and get it sorted. Great communication and a really neat job. Thanks again. Would recommend to anyone.

Unprofessional, belligerent, manipulative, aggressive, and dishonest. We worked directly with the owner of the company and will never work with him again. We have evidence, in text and audio, of him harassing us over a leak he caused.

We hired Austin Drain, Gas & Plumbing Services for plumbing services. The initial issue started with the pricing. The owner told us one price, then his partner told us another. It was quickly resolved and we were charged the original price told to us by the owner.

While working on Job #1, they caused a leak. He said "we won't screw you over" and would fix it for a fee. This created Job #2. The fee to fix the leak was high. I figured the fee included the difference of the discrepancy for Job #1.

When they finished, we noticed the leak was not fixed. We paid them, in full, for Job #1. They were paid. They gave us a receipt.

We did not pay them for Job #2 because the leak was still present. We discussed this with the owner. The owner said, again, he'd fix it. It did not get fixed. This went on for 5 days.

In those 5 days, we were harassed and accused of "not wanting to pay" by the owner. Job #2, the leak which he created, was not fixed. We received several vulgar text messages as well as belligerent speech over the phone. We continued to reiterate: Fix the leak and you'll get paid. He begins forwarding us private messages between him and his partner which also contain profanity. Initially the owner says he can fix Job #2, then he says he can't do the job because he doesn't have experience. His own words, not ours. So, why are we being harassed for money for a leak he created that he is saying he cannot fix?

Anyway, we came to a compromise. He said WE would have to buy the parts and he would come in to fix the leak. Still for the same fee. So not only was he still going to charge us for the job, it was now our responsibility to buy the parts. Then we receive a text saying it is our responsibility to dig a hole. That was the final straw. We called him and again he became belligerent. We discussed going to civil court.

Now you're reading this and thinking, why did you still deal with them? Because they actually did a good job with Job #1. We were trying to be patient, understanding, and compromising. They used stories of hardship, death in the family, spouse car accidents, and being single parents, etc etc. We later noticed flaws in his stories.

We learned our lesson the hard way. Which is why I'm writing this review so you don't have to.

In the end, his partner took the reins and instructed us to block the owner's number and only deal with him, the partner. So bizarre. His partner came over, fixed the leak, and he got paid. The end.

The owner's behavior confused us and his messages were, to say the least, insane. I'm not sure if he was intoxicated while sending those messages, but the messages and his speech over the phone were completely unhinged. I do not recommend this company at all unless you want unprofessionalism, miscommunication, and harassment.

I called Manuel at Austin Drain, Gas & Plumbing because I needed a new water heater quickly. They came out and gave me an estimate and installed it the next day. Nate did an excellent job. He cleaned up all the old pipes and it looks and works great. Very professional and showed up when they said they would. Even called the next day to see that everything was good. I will call them again when I need to and definitely recommend them to anyone. Thank you for such a good job!!

I hired Austin plumbing for a water main replacement. The estimate was competitive and the job went very smoothly. The problem arose when a branch pipe was rotten and needed replacement. While the job was supposedly completed, a leak was also created as a result. I refused to pay for the second job until the leak was fixed. The owner constantly called and texted harassing me. Even going as far as to demanding me to dig the hole for him. Very unprofessional

Austin plumbing did a mini split in my home. They were very professional ,good communication. The job was completed in a timely manner. They cleaned up after they were done. Great job I would hire them again.

Great customer service!!.

Good communication and easy to work with!!

Awesome personalized service !

Finally found a great repair service for our tankless water heater!

Vince is wonderful. Professional and courteous! I highly recommend his services!

The came to house did a Job and they took like 4 days. Plus. Since Wednesday. I have a big ladder that they left it here. by my door So someone can get hurt because of that

Advance is extremely knowledgeable and conscientious of his clients needs. I am blessed to have him taking care of my business's plumbing needs.

Vincent came to fix our garbage disposal and did a great job! Called him that morning and he came right away! Excellent customer service and very friendly!

I can't believe one of the other reviews. This is probably the the best plumbing company I have dealt with. They are very professional, communicate well so you know when they're going to arrive and do a very professional job. I wouldn't know if there are cheaper deals around, but I feel their charges are fair.

These guys are experienced and professional. Advanced is my go to plumbing company from now on.

What professionalisms!!!! I called several other plumbers to come assess my furnace and every one gave me a week out, now keep In mind no heat in 30 degree weather and a child in the home. Advance Plumbing worked me into their busy schedule on a weekend, after hours to make sure that we had heat! I cannot thank them enough!!!!

At Vincent’s recommendation we had him install a Scale-Watcher in our home. It was the best thing we could have done for our hard water here. You could immediately tell the difference in every way: drinking, cooking, and most importantly in the shower! Thank you Advance Plumbing for making our life better!!!