Appliance Repair reviews in Brooklyn, New York

The repair man, Azat, was very professional and did a fantastic job. The rep Kelly and manager Michelle were not very professional and had a nasty demeanor. I'm giving the good stars based on Azat's work and professionalism. But, would give 0 stars based on their customer service.

This company is hands down one of the worst I have ever worked with for home repairs! Please read if you are considering their services!! I reached out to Express Repair when my stove wouldnt stay on. The reason I went with them is because they promised a prompt repair. They sent a technician out the same day I called, Nov 14. While the quote they provided was very high (approx $650), I wanted to make sure the oven was fixed prior to Thanksgiving, and this was what they promised. They sent me the invoice and said I had to pay in full in order to move forward, which I did. After this it went all downhill. In fact, it took just shy of one month to finish the repair, and was not done before Thanksgiving. I cannot tell you what a headache it was dealing with them. Our repair appt was scheduled and rescheduled several times (by them)... twice they never showed up when they said they would and when I called they said "we didnt have the right part" even after they stated all the parts had arrived. In the middle of this ordeal, I spoke to the manager, Michelle, who ensured that the repair would be done, and for the delay and hassle simply offered an extra month of warranty!!. After continued delays, I tried again to reach Michelle. I called several times a day and was promised by the dispatch that Michelle would "call me tomorrow"... she never did. At this point I cannot waste anymore time on this company. It is awful, and doesnt deserve the money I spent on their service. DO NOT HIRE!!!

Great company! Job done same day! Technician came on time. Fixed my LG washer/dryer and saved me lots of money. He was very respectful, knowledgeable and profesional! Highly recommend this company!

UPDATE -

FRAUDs / WARNING: My four-year-old dryer stopped working mid cycle and was leaving my clothes slightly damp so I called this company who told me it sounded like it needed to be serviced.

They got here and left after 30 minutes, telling me they fixed it. Later that day, the machine was still not working, and I looked inside and was stunned to see that they physically cut out a screen preventing lint from entering the machine.

The machine can no longer be used and has to be replaced according to my building maintenance.

I called the store multiple times over multiple days and have been ignored

They then sent me an invoice for $2000 for repairs that were never conducted and labor that it was not done - See attached invoice 😘

As you can see from the attached pictures, there is a screen missing right in front of What look like heating coils and it’s a potential fire hazard. The screen was attached to the black plastic frame and you can see it has been cut out, previously you could not see the coils as there was a opaque screen

As of this writing, I have not heard from them and their customer service is horrible. Whoever’s answering phone.

Truly one of the worst customer service experiences I've ever had. Not interested in helping, just interested in collecting fees; even started to feel like a scam with different pricing practices quoted from different representatives. There are a lot of businesses that do repair work in the city, highly recommend you use a different one.

They are great people here at this company, the technicians name was viktor, very well experienced and explained a lot. Even explaining how to maintain the washer. Highly recommend these people.

Excellent service. Repaired our dishwasher no issues. Was upfront about the price and what potential issues and costs would be. Sam was great. Strongly recommend.

I paid in full upfront for a repair that remains unfinished after months of delays. Since then, I’ve experienced repeated cancellations, zero accountability, and a complete breakdown in communication.

Multiple appointments were canceled at the last minute, causing me to miss work several times. On one occasion, a technician showed up without the necessary parts, making the visit a total waste of time. Today, I still cannot get confirmation that anyone is even coming, despite repeated attempts to reach the company.

When I asked for written confirmation of appointments, customer service refused to provide it, leaving me with no clarity or reliability whatsoever.

This is not a minor inconvenience. This has directly impacted my ability to work, cost me significant time, and required hours of follow-up for a service I already paid for. The lack of organization, transparency, and respect for customers’ time is unacceptable.

I expected basic professionalism and follow-through. Instead, I’ve received delays, excuses, and silence. Proceed with caution if you value your time or need reliable service.

UPDATE:

I paid in full upfront for a repair that remains unfinished after months of delays. Since then, I’ve experienced repeated cancellations, zero accountability, and a complete breakdown in communication.

Multiple appointments were canceled at the last minute, causing me to miss work several times. On one occasion, a technician showed up without the necessary parts, making the visit a total waste of time. Today, I still cannot get confirmation that anyone is even coming, despite repeated attempts to reach the company.

When I asked for written confirmation of appointments, customer service refused to provide it, leaving me with no clarity or reliability whatsoever.

This is not a minor inconvenience. This has directly impacted my ability to work, cost me significant time, and required hours of follow-up for a service I already paid for. The lack of organization, transparency, and respect for customers’ time is unacceptable.

I expected basic professionalism and follow-through. Instead, I’ve received delays, excuses, and silence. Proceed with caution if you value your time or need reliable service.

UPDATE 2/18/26:

After multiple cancellations on their end, they could not provide a clear time when they would come back to fix it. I told them the dates I would be out of the country. They then sent someone, unconfirmed, when I was not there and out of the country and tried to CHARGE ME $100 FOR MISSING THE APPOINTMENT.

Weeks later a technician finally came. Less than 12 hours later, the washer is experiencing the exact same issue and is clearly not repaired. I have documentation confirming this.

Given that I already paid approximately $500 for this repair, I expect that work of this nature carries a basic workmanship warranty. A repair that fails within hours cannot reasonably be considered complete or successful.

Because the original paid repair did not resolve the problem, I will not be authorizing or paying for any additional work until the initial repair is properly honored and addressed under warranty.

I am requesting the following:
• Written confirmation of the warranty on the repair performed
• A plan to fully resolve the issue at no additional cost to me
• A clear timeline for completion
• A direct point of contact responsible for seeing this through

If this cannot be resolved promptly and professionally, I will have no choice but to pursue a chargeback for services not properly rendered and file formal consumer complaints.

I would strongly prefer to resolve this directly and amicably and look forward to your prompt response

I had an excellent repair experience with Dzmitry Hunko, the technician that came to repair my Samsung refrigerator. Other services said that they didn't work with Samsung or LG applicances, but Mr. Hunko came to my apartment ready to work.

Before he rang the bell, he put on covers for his shoes, which I thought was very respectful of my space. He then immediately focused on my appliance and troubleshot until he understood the issue and solved it. It was a pleasure to have him work in my home and he sets a gold standard for repairmen in my book.

Horrible business! I had a minor issue with a leak. For a service rep to go out. It was a hundred dollar nonrefundable deposit. Got quoted that it was some hoses that needed to be replaced. I then gave them another hundred and fifty dollars For deposit on supplies. After my initial service, call got canceled from the company. They rescheduled another visit. The technician spent about 2 hours fiddling, then told me the bad news that it was more extensive than what was previously quoted. And that it would not be able to be fix for the price quoted and I should go out and get a new one. He then told me that I should contact the company to get a refund especially since I was gonna purchase another dishwasher. Mind you, THIS is to FIX a $450 dishwasher! Got a new dishwasher on sale. Had it installed and in use Within a week of the technician telling me I should get a new dishwasher. Now I have this company calling me up to see if I want to fix the motor on the machine, I had already gotten rid of on the request of their technician. So now they're saying I still owe money for the parts that were installed on a discarded machine. I didn't even want my refund/deposit back and they're trying to charge me a hundred dollars more For hoses, their expert technician told me I needed , and then told me that that was not the issue. The money's not the issue it's the customer service and the shady work practice that this company is doing. They should be out of business reporting them to the (BBB)Better Business Bureau. I think everybody should!

Since they reached out to me, I will wait to see what their response is. If they rectified it, If not then my review will be unchanged, well as me calling the Better Business Bureau.

Amazing service. My oven was not heating and I was worried I’d have to replace it completely. Samir came in and fixed everything! His service was impeccable, quick and efficient. You can expect a great experience, quick communication and timely service with these guys. So grateful!

Samir did a wonderful job. Courteous and professional. He even wore booties when entering the house to keep our floors clean. He is knowledgeable and efficient. My dryer is functioning now as new! My husband and I are happy! Great work!

We called for a washing machine repair because it stopped draining properly and kept getting stuck at the end of the cycle. The technician arrived on time and was very professional from the start. He didn’t rush or try to upsell anything — first he did a full диагностиc and clearly explained what was wrong.

The issue turned out to be a faulty drain pump and a clog. He cleaned everything out and replaced the bad part. The work was done аккуратно and efficiently. After the repair, he ran a full test cycle to make sure the washer was draining and spinning correctly.

What I really appreciated was the honesty and attention to detail. The price was exactly what was discussed beforehand, no hidden charges. The washing machine is now working perfectly and much quieter than before. I would definitely recommend this technician and will use his services again if needed.

Viktor did an excellent job repairing my dryer. There was an issue with the pulley that was causing loud noises whenever the machine was running. He quickly identified the problem and fixed it efficiently. Viktor was very thorough and professional throughout the entire process. He explained everything clearly and made sure the dryer was working perfectly before he left. Highly recommend his services!

Sam was so helpful and knowledgeable fixing my oven on an Avanti eletric stove.
He was so patient trying to get get the job done. I love how persistence and determining he was to have my oven work before leaving.
Highly recommend this company 👌.
Thanks Sam.

Tabz
Brooklyn NY.

SCAM do not use. Check the reviews before you book. This company is just a call center, is not certified by the better business bureau, and has scammed me and many others (a quick scroll through their reviews will confirm). They do not provide services, and they will charge you predatory fees and immediately start harassing you and threatening to send to collections. I have reported them to the better business bureau and NYC consumer and worker protection and encourage you to do the same if you’ve also been scammed by this place

Really happy with the service from Express Repair New York. The repair went smoothly and everything is working perfectly now. Sam was respectful, honest, and took his time to explain what the issue was without making it complicated. You can tell he actually cares about doing the job right. I truly appreciate the help and would definitely use them again.

Easy and smooth process to book. The technician Viktor was able to visit the next day. He was professional and informative. He already had the part needed to complete the repair and completed everything within 30 minutes. Highly recommend

Dzmitry Hunko from Express Repair came out to fix this LG fridge. Dzmitry was an exceptional technician: professional, timely, diagnosed both connected problems right away, and also was very clear in describing the issue to me. I learned a lot about how fridges and the ventilation system works! Dzmitry was also such a nice guy. He was warm, and had a good sense of humor. And of course the fridge is repaired! The replacement part was expensive (!), but that is on LG. I sourced the part on-line from multiple outlets as well and it was also expensive. Anyhow, I give my top rating and recommendation for working with Dzmitry. Cheers! -From Sunset Park BK

We had an issue with our washer dryer (the door lock) and express repair was so fast, a great customer experience (which is so crazy to even imagine). They pick up right away at all hours, the invoicing and payment process is also very transparent and electronically documented. Dzmitry Hunko was our technician and he did a great job while working very fast. I'm def making this place my go to for any future issues.

Promptness unmatched . Quick diagnosis and repair of range . Extremely professional