Appliance Repair reviews in Brooklyn, New York

Russell was super knowledgeable. He explained to me why my Fridge wasn't working. He knows his craft. Best Appliance Repair is the way to go. Thanx Russell, you were great.

Half the city was flooded, but Russell still came to my house to fix my broken dishwasher. He found the problem almost immediately and fixed the issue right away. Very professional. Would highly recommend

I was completely satisfied with the service and professionalism by this company. They were quick to respond to my issue with my burners igniting after being lit. Russell was able to identify the issue and repaired my stove with no issues. He gave me proper instructions for cleaning and maintaining my unit to prevent further issues. Overall it was a great experience and I will definitely be in touch with him for any future issues with my appliances. I highly recommend him for any appliance repair needs!

Russell was very courteous and an extremely professional technician. We had 2 refrigerators that were having problems; noise & leak and Russell had the expertise to repair both in a short amount of time AND was very reasonably priced… I will definitely call him again and recommend him to others as I was recommended by a family member!! He’s very kind too! A true hard working man! Thank you Russell !

Russell, was very thorough and gave a very detailed explanation of the problem and the solution. I am so happy with his service and I would definitely recommend him to potential clients.

Got an appointment quickly to service my Kenmore washing machine which had been showing a drainage/pump error and not finishing the cycle properly. Was informed by Sal on the phone that the service fee would be $75 for a technician to come out and diagnose the issue. I was told that the service fee is applied to the total of the repair if it is performed, otherwise the $75 is the price for coming out and evaluating the appliance.

Steve, the technician who was dispatched from Appliance Pros Group (this is the company at the top of the invoice) via Best NY Appliance Repair was very professional, respectful, and direct. He arrived promptly on time during the established window and called me to let me know 30 minutes before he would arrive.

After inquiring with me what was wrong (I informed him about the two errors we had seen related to the filter and the pump) he ran the machine shortly to evaluate whether it was draining (it did) and to fill the drain with some water to evaluate the filter/pump. He removed the top panel and the front panel. After opening the filter, there was a piece of metal debris which was removed (an insignificant amount). Following this he described that he did not know how long this had been in this state so the pump could fail in an unknown amount of time.

After asking how much it would be to replace the pump ($390 total) I declined and we will see how much more life we can get out of the current pump. I decided we will ask them back in the future if it does stop working. He replaced the cap and ran the machine twice more, taking out the empty filter both times and ran his hand inside the port, but nothing additional was removed. After returning the machine to its original state, replacing the cap and panels, I was told that the total was $150. When I inquired what the additional $75 was begin charged for, the line item describes that "Maintenance was provided after checking the unit is working properly."

It is unclear where the diagnosis ended and the "maintenance" began. There was no additional work performed on the machine other than screwing the filter back into place and putting the panels back on which would be required to return the machine into the state it was in originally. I was not told that there would be an additional $75 for maintenance (which I am unsure what constituted maintenance as I watched the entire process). I have accepted that the additional charge is the fee I have paid to understand how to open my machine and clean it myself in the future.

Other than the extra $75, I am happy with the labor that was provided, although Steve did struggle to explain what maintenance versus the diagnosis was performed when I inquired about the additional charge. I would appreciate more transparency about pricing. We will likely use their services again, however I will be sure to ask about all fees and pricing before allowing work to begin.

Alex was great at diagnosing and repairing our refrigerator and dryer. We've used several repair companies during our 30 years of living in NYC, and Alex is the most knowledgeable.

My oven stopped working and I needed it fixed quickly. Luckily Russell was able to come out the next day and had it handled in less than an hour. Was very punctual and courteous. He also fixed my refrigerator a while ago - great work all around. I highly recommend this business - and Russell specifically. GREAT JOB! Thanks Russell!

Russell was very professional and highly recommended. He is very knowledgeable and explained everything step. Thank you

Great experience overall. John the technician was on time, diagnosed the issue, completed the job quickly and kept the space clean. Will use again for future issues

Believe the bad reviews. The company sent a tech named Russell and the second he walked in, he started complaining. He told me that there is not enough room to work! Granted, I live in a small apartment in NYC but I've never heard that excuse from a contractor. There is plenty of room for the refrigerator to be pulled out and the tech can go behind it and fix it if that's where he needs to be. His next excuse was that the floor is not even!!! I live in a prewar building, of course the floor is not level but its not something that can be felt by even walking on it barefoot. How does that affect your work to fix the freezer that is leaking inside? I was perplexed why is he coming up these preposterous excuses and I found out later. This was his tactic to deny the 3-month warranty that they offer. I heard him making a weird noise and I came to the kitchen to see what is it and Russell the "professional" was yanking on the freezer door with all his might to open it! There is a very visible latch, right in front of his eyes that needed to be opened so the door can be opened. Instead of unlatching, he had started pulling it over and over again and he ripped the rubber seal of the freezer door, exactly where he was yanking. He fixed the freezer and kept saying that he is late and he has to run to his next appointment. I felt very uncomfortable to bring up anything and he left. I took the photo of the broken seal and sent it to Sal the owner and to Russell. Sal said, after speaking with Russell, since there were not enough room and the floor was uneven, we're not responsible for this damage!

Everything about this experience was great. My oven’s been on the blink for a few years now and I finally decided to get it fixed. After seeing the five star reviews, I decided to. Make the call. Russell was my technician. He called ahead of time and he came on time. He explained everything to me, fixed My oven quickly cleaned the work area up and my oven now works like new! I couldn’t be happier with this service!

Russell was a true professional! He called ahead to confirm his arrival, wore booties to protect my floor and fixed my oven in only 15 minutes. Also a very affordable rate!

Russell came back after a couple years to replace the igniter in our oven. When it broke, I thought of this company immediately because he did such a good, quick job and didn't charge too much. Submitted an online request for an appt on Sunday and they were here Monday at 1pm with a fix done 30 minutes later.

Courteous, knowledgeable, cordial, efficient, clean, helpful, prepared, on-time, focused, and quick while replacing our oven's igniter. Have also used Best NY Appliance Repair to repair our stacked washer/dryer and dishwasher. Great service. Highly recommend.

Russell was great! The dishwasher had been incorrectly installed when the kitchen was remodeled before we owned our apartment. Russell was able to diagnose the error, wrestled it out and away from the wall, fixed the dishwasher and reinstalled it correctly! He is truly a hero in my book!

I needed someone to install a new igniter in gas range and Alex was the technician they sent. I was immediately impressed with how friendly and respectful he was and how he was quickly able to analyze the problem. Unfortunately, because the range was very old, there was a lot of rust and the screws to remove the cap could not be accessed. He spent time trying to remove the rust and to access screws with different tools. He took the time explaining to me in language I could understand why it was better to buy a new range then spend the money on the repair work. I appreciated his honesty and the amount of time he spent for the minimal service call charge. I would definitely use this company again and would request Alex as the technician. He really knows his business and how to convey issues to customers.

Igor fixed my whirlpool fridge did a great job price was good
Very personable
Will recommend
4/24/26 whale appliance repair

Fast, kind, and professional service!

Excellent service! Very responsive and knowledgeable!

Reliable, friendly and extremely efficient! Highly recommend.