Appliance Repair reviews in Brooklyn, New York

This guy is fricking awesome!
Knows his stuff and is VERY professional!

Horrible no one ever answers the phone. Received a fridge replacement missing a glass. No one to speak to in regards to this.

DO NOT GO TO THEM EVEN IF YOUR LANDLORD HIRE THEM WORST COMPANY EVER THEY ARE RUDE

The way they talk to their customers is unprofessional. Will threaten you with police. Do not recommend

This was the single worst customer service experience I have ever had. The company failed to arrive on the day they had promised on at least six occasions, and was literally impossible to coordinate with. Do not hire.

Took time off from work expecting technician to come from 10 to 5 . Never showed up, rescheduled an appointment with having hard times for next day from 12 to 5 didn't come again. TERRIBLE COMPANY.

use them for all our appliance repair and service across all of our apartments in Brooklyn. Professional reliable service. Our management company has used them for decades.

By far the worst customer service I’ve experienced with a business. Business notified me delivery of refrigerator and stove was scheduled between 1pm & 5pm. Called back and was told deliver would be delayed to 6pm. Took time off from work to receive this deliver and no delivery was made. Called the business numerous times to no avail. Unbelievable

My 16 year old fridge completely dead. I echo every negative review. A worker from Atlantic came to look at it, to see if a part was needed or they would replace it. Worker clears out the freezer, pours hot water in back of it...said it would make fridge cooler....then water was everywhere. Worker appeared overwhelmed with his appt's as he never showed up the day before when he said he'd come. Told me he was really busy...then stated this report wouldn't be submitted til the next day because he does it in person... Anyway, the fridge was replaced. A refurbished, USED one was delivered yesterday. It was loose on a dolly, no new packaging like one would think. It took the management team who contracts with Atlantic to resolve this. Atlantic is awful, not transparent, & while yes they replaced it, the fridge they delivered is used, has scratches all over & a huge dent on front door. Delivery men were pleasant but scratched my wood floor. Moral of the story, buy a new one & send the bill to the management co to take off rent. Disgusted!

It’s unbelievable how bad this company is. Literally laughable. It’s taken three months to get our fridge and dishwasher fixed and still neither are fixed. They miss appointments, show up without warning, misdiagnose problems, never respond to calls. We have to schedule THREE appointments just to have our dishwasher installed following THREE previous ones to confirm it needed replacing, we’re on something like visit FIVE just to replace a clogged pipe on our fridge water spout. I’ve never seen a less functional company.

DO NOT HIRE. This has been the single worst experience I have ever had with a company. My landlord hired them to fix our fridge and dishwasher and it has taken months with zero progress. They don’t return calls, the person on the phone is mean and hangs up on you, they don’t show up for appointments, the refuse to schedule a doable window, showing up whenever they feel like it. When we finally get them to show up, they don’t fix anything. Instead they claim the need to replace the same parts over and over, racking up a massive bill. I do not know how they are still open. They are dysfunctional, inhumane, and all around awful.

My landlord contracts this company to do appliance installation / repair / replacement. If yours does, prepare to be pushy and micro-manage literally every person at this company if you ever need anything done. Not one person I have interacted with at Atlantic has done their job with the most basic level of competency or professionalism.
The only marginally good thing I can say about Atlantic is that, unlike some other reviewers, they have not been rude to me, except by wasting my time and repeatedly failing to keep promises.

Microwave broke in January and dishwasher broke in June.
Total time between microwave initial call and replacement: 6 months!! Total time between dishwasher initial call and replacement: 2 months!

Total no-shows when I had an appointment: 4

Total times I had to stay home before both things got fixed: 11

Total times they promised to call me back and never did: at least 5

Total times they delivered the WRONG SIZE APPLIANCE, then could not install it because it was too big: 2!!

Total times they left something else broken and did not tell me: 1 (the dishwasher installer somehow clogged the sink faucet, checked the water pressure before he left, "thought it was normal" that it was barely a trickle, and didn’t tell me until I called him after he’d left ... and said he could not come back that day. I had to get the super to fix it)

Total times employees of Atlantic have told me contradictory things: a lot.

Total times they came to do an install, then said they could not because of some unexpected difficulty they didn't want to be liable for, and told me to get the building management to do it instead: 1

Total time I spent with uninstalled, wrong size, or broken appliances left taking up massive space in the middle of my small apartment : 7 MONTHS!!!

As of 8/28 I finally had a working dishwasher, but the guys that were supposed to pick up the old one on 8/29 were no-show. I called the office in the morning to make sure they were coming, she said yes. At 3:45 they still had not, so I called back. “They’ll be there between 4 and 6.” They never showed or called. I called the next morning, she said she would call me as soon as she got in touch with them. She never did. I called back 3 times that day, no answer. They’ve probably all taken off early for their 3 day weekend after wasting YET ANOTHER day for me. Unbelievable. I told the super and eventually he came and removed it.
I hope that is the end of this 7 months of wasting my time with their incompetence, misinformation, and buck-passing.

I had an outstanding experience with Appliance Repair By Iskander Services INC. My LG refrigerator stopped working, and Iskander quickly identified the issue and explained everything in a very clear and professional way. He took care of all the paperwork and handled the entire process of ordering and replacing the original LG parts, including all the bureaucratic details, so I didn’t have to worry about anything. The repair was completed on time, the fridge is working perfectly again, and the price was fair and transparent. I highly recommend this company for anyone looking for reliable, honest, and professional appliance repair.

Based on my Recent experience with this company I will not recommend them To anyone

Worst company ever,the dont have enough knowledge in repairing refrigirators and there staff are very rude.

They are completely incompetent. They don't answer their phone, and couldn't repair our fridge after 3 visits over a month. Do NOT use this company.

Technician was supposed to. E here between 10 and 2. At 4:30 he is still not here. No phone call to let me know what was happening

Benny was very professional and attentive to what i was saying and fixed the problem right on the spot. Definitely will be using them again. Thank you!

They keep saying the fidge is fixed but a week later its not working again. It's been about 2 months now and the fridge is still not working.

They came on Christmas Eve. They were prompt, honest and very pleasant to work with.

1. Paid hundreds of dollars for a repair that didn't last more than 1 week, (that's a repair?).
Can't get them back to my house.
2. No one ever answers their office phone and they don't return messages.

STAY AWAY FROM THESE PEOPLE.