Reviews of local pros in Ossining, New York

Every interaction with them has been courteous, prompt and incredibly well done work -- they are the best

There was a school bus respecting lines and the driver from this company started honking the bus driver. This shows that who ever is working is not patient.

I've been calling them for 2 months for service on the heating system they installed. They never pick up the phone and never return my messages (I left 4).

These guys squeezed us in to come look at a leak in the bathroom at 8am during the holiday break. Super helpful and nice, and so easy to work with. Explained everything thoroughly and were really accommodating. I would definitely recommend them and will call again if we ever need.

Make sure they give you an estimate for the work that needs to be rendered. Just had a job done that should have been billed at one hour. Instead I was billed at 2 hours. The faucet was leaking. I paid, but will find a new plumber. No repeat business from us again.

Bought a replacement cartridge. In and out quickly

I have no experience in plumbing, visited RIM to get a little guidance on two missing connector parts for a new sink. After a good 15 minute wait, the dude behind the counter took a loot at the parts I had and basically threw his hands up and said "I have no idea how you are supposed to mount that thing" I had the manual with the specs, dude didn't want to see it and asked that I step aside for other customers. Our rather unprofessional interaction couldn't have lasted more than 30 seconds. And as far as I can tell I have standard sink & drain. Literally 0 help from these guys & a complete waste of time. Also anecdotally, their merchandise seems pretty expensive. Hopefully I'll have better luck with the comparatively "skilled professionals" at Home Depot

Amazing service! Great show room team and a great service counter too!

Very helpful

To be clear, this is a showroom, not like a hardware store. They have a lot of vanities, bathtubs, etc, on display.

These guys are the best at what they do. Incredible customer service!

They had exactly what I needed where other supply stores didn't. Very knowledgeable.

Great selection of items here in town. Good service and advice. Glad to have this business in town.

Great store for plumbing design and fixtures for bathrooms and kitchens. Also has plumbing supply for pipes, fittings, etc.

Nice quality products. The store worker I dealt with had some attitude and was not very helpful. He acted like we were a bother.

Great for any plumbing needs. Rob knows what he is doing. Anything you need they can help you figure it out without need for a plumber

The control valve on my Procom stove broke, and finding a replacement part was nearly impossible. I finally found one online, but it had missing parts. These guys helped me find fixes to my problems and to get the part working ... which saved me a $1000 on a new stove. Very helpful.

Can’t say enough about the service at Rim. Roxanne in particular was of great value to me. She helped me with all my bathroom planning, plumbing and fixtures. She answered questions that I wouldn’t have even thought to ask. My three bathrooms look great and a lot of the stress was alleviated!
Thank you Rim!

Always helpful in finding whatever parts we are looking for. We do not always call for the easiest of plumbing, heating and air conditioning items and they always get back to us with the information we are looking for. The prices are always competitive, but more so the service goes above and beyond which is more important to us and especially our customers who are relying on us to get them parts and service. One of the staff lives near us and goes out of his way after hours to drop off material that we need quickly and can't wait on. We also use them for duct work fabrication which is always made very well and timely. I would highly recommend them as a supplier. Thanks to the whole staff for taking such good care of us and our customers.(Blend Air Mechanical Corp.)

R.I.M Supply has been a part of my plumbing career for a good 40 years. There may be a handful of plumbing contractors that can say they have been a customer/client to a single business for that long. I will tell you why.....R.I.M Supply is a family business, and as such I have been treated as family. I admire and appreciate the Campbell family. They all go the extra mile, they all spend that extra minute to make things right. I have personally witnessed this, they care for their customers. I’m proof. They are my go to plumbing supply house. Period.

I have been dealing with RIM for years. They are always courteous and helpful at the counter. Quality products with exceptional customer service. They always have the items I need in stock.