Plumbing reviews in Richmond Hill, New York

Tyrone was very professional and knowledgeable about the problem. I would highly recommend him to any of my friends and family. Thank you

They set up appointment made a confirmation. Than no show and no communication while being vague on if their able put in writing they replace leaking toilet.. these small businesses have get their code of conduct together.

The person who helped me was Tyrone and he did an excellent job helping me unclog my sewer. He was the best and helped me out a lot

The worst company to deal with when you have an emergency. My main sewer line had to be cleaned. One guy came in and said that job requires two people. The next day only one guy showed up and said that I have to build the platform to put a machine on. That was a surprise since I am used to bringing a scalpel to a doctor's office to get a surgery but not for plumbing.
Called another company, one guy fixed the problem without much talking.
Avoid them, they only look to overcharge customers.

Kevin our tech was amazing , Pleasant, polite Efficientand got the job done. The service came out on Christmas Day to fix the problem !

Tyrone wanted patently for me, when I wasn’t around. He did an awesome job. Very satisfied

Joey and Tyrone. Were able to diagnose my problem were very determined and did a very good job. I highly recommend this company and these two people. Thank you.

Balkan was dispatched from AWR via nycdep, Tyrone is the best guy, came very fast and snaked the line like an expert, very respectful of property and masterful

Stay away from this company. I had someone come in to do a job and literally did NOTHING. I was there the entire time. He was there for 5 minutes at most and said he cleaned the top part of the pipe that was clogged. Well he left the glove he used behind without a drop of dirt. He was suppose to put his hand with special gloves. How can u fix anything in 5 minutes. He took longer making the receipt in his van.I could not believe it. He said I won’t have issues for a year. Lol My bathroom was clogged again the next day. This was even when I told him I wanted a cámara to get to the root of the problem for ongoing back up’s.

Max helped to stop the leak in the pipe upstairs. He carefully worked until the problem was solved. We appreciate his help.

A BURST pipe, half pressure till no pressure. My insurance company contacted Balkan, (they installed my Floodgate valve 9 years ago) within the 3 days allowed (NYC was in a freeze) they doggedly cut and dug out my old pipes, put in an ALL new copper main line to the house! These guys know what they are doing, have all the proper equipment and are eminently professional. Highly recommended.

"David has come to us before from Balkan. He's wonderful. Very kind. Friendly. Able. Top notch."

“Excellent service from start to finish. Joseph arrived on time, explained the issue clearly, and completed the repair efficiently. The work was clean, professional.

Tyrone did an excellent job in unblocking my sewer line. Got it done precisely and quickly. Water is draining now with no backup.

Great service by Dinesh and Max. Some of the best plumbers I've ever worked with and owning a house for over 20 years I've had a few. They didn't give up until my problem was solved and was very informative. O would HIGHLY recommend them.

We were very impressed with the timeliness of response and the representative in fixing our problem. Michael was very knowledgable and respectful of our home and property. We would highly recommend Balkan Sewer & Water Main Service! Keep up the good work!! Thank you!!

We had a water leak in the basement near the water meter. We also found out that we needed a new water pipeline installed. The team of Joseph L Balkan was outstanding and extremely knowledgeable! The job was done in one day and they left the area safe, secured and protected. The workers were very pleasant and knowledgeable. I will definitely recommend them to anyone who is interested.

Tyrone did a wonderful job in our home.He is 100% reliable.I will recommend him to anyone.That needs help in assistance.Thank you very much tyrone

Had a sewer blockage and was referred to Balkan through AWR and had the pleasure of meeting Balkan technician Kevin. Kevin was amazing and through with resolving the issue. Definitely recommend using Balkan and request Kevin for his services.

Dinesh came to the house and was not only professional but educated me on my leaking problem. It was a big problem, but Dinesh made me feel confident that my house was in good hands. He resolved the problem faster than expected. I felt relieved that my house will be OK. Thanks for everything.

Horrible service!! Plumber showed up with a bad attitude, refused to do the service because it involved going in a trap. Cursed at the homeowner and threatened to get violent.

UPDATE: Since the owner responded with completely false allegations, here is a timeline of what actually happened.

-First, while the job was dispatched through a third-party service company, your technician still represents that company, and the obligations and conduct on site remain your responsibility.

-Access Was Fully Provided, -Claim of "No Access" Is False

From the moment your technician arrived, full access to the trap was already prepared. The trap was open, visible, and ready for service inside the garage. There was never any refusal or failure to provide access, and claiming otherwise is factually untrue.

-The "Debris" and OSHA Claim Were Fabricated

When the cover was removed earlier, a few small pieces of debris fell into the pit. Kevin stated he could not begin work due to an "OSHA violation."
We asked him directly if removing the debris would resolve the issue, and he said yes. He then stood there and watched us remove it.

Once cleared, we asked him to verify so he could start working. Only then did he suddenly claim he could not perform the job because of a minimal natural layer of soil at the bottom of the pit, something completely normal and never mentioned previously. This shifting explanation makes it clear he had no intention of performing the job from the beginning.

There is no specific OSHA standard that treats a thin, naturally settled layer of soil at the bottom of a cleared sewer trap or manhole as a prohibited or non-compliant "debris hazard." The regulations focus on atmospheric hazards, engulfment risk (flowable solids or liquid), structural collapse, toxic gases , not benign, settled soil.

-No One Told Kevin to "Shut Up"

At no point was Kevin told to "shut up."
What actually happened is that when he continued arguing after refusing to work, we told him that if he had no intention of completing the job, he could simply leave instead of escalating the situation. Kevin then became combative, stepped toward us, and said:

"Don't tell me to shut up."
This was never said to him; he inferred it himself, which he then admitted because he said what we told him "implied" that he should shut up.

-Kevin Escalated the Situation -- Not the Homeowner

Kevin repeatedly argued as he walked back to his truck. We maintained distance the entire time and simply pointed out that his reasons for refusing service kept changing. He then cursed at us while on the phone with his dispatcher, something your company notably did not deny.

-Photographs Were Taken After Kevin Cursed and Slammed the Door

Your statement claims photos taken near the truck were "aggressive" or "threatening." That is completely false.
Photos were taken after he cursed at us and abruptly slammed the truck door. Video clearly shows no threatening behavior, only documentation of his conduct after he escalated the situation.

-Your "Investigation" Excluded the Actual Witnesses

Most importantly, at no point did your company contact us for our version of events, despite claiming to have conducted an "investigation."
We have full video evidence of the interaction, including Kevin's shifting statements, the cleared trap, and his inappropriate behavior.

Several of the claims you made about our behavior are not only incorrect, but they are statements of fact that you published publicly without ever speaking to us or reviewing the video evidence. I would strongly encourage you to review the footage before repeating these false defamatory assertions.