HVAC reviews in Rochester, New York

The technician came on time. Was easy to talk with. Explained all the steps in cleaning my boiler. Told me about descaling and when it should be done, and is coming back to do a shut off valve do to. They replaced the bleeders that were old and painted over. Would definitely recommend!!

Phil Rizzo was superb The professionalism and transparency and efficient service I simply could not have chosen a better company. I am not one to leave a review but I was totally compelled. High Performance Heating and Air Conditioning are a sure bet for my jobs in the near future. Thank you so very much for not charging an huge amount.

Greg did an excellent job!! very friendly and professional answered my questions very well. text me before arriving and arrived on time. High Performance has always done a fantastic job from installing our furnace and ac and for their service on the equipment office staff is super highly recommend them!!! Great job as always guys..

I don't usually respond to surveys, however, I will to this one in hopes that the technicians and new owners can examine the service they provide and learn from it.
First technician was fine, although the problem has not been solved. At least he had a descent attitude, yet snappy with a smile.
The second one that came to fix it the second time, apparently did not have a great day and it was reflected in his attitude, posture and short snappy answers. He was demeaning and arrogant in his tone and showed a lack of respect. In fact, he made me so uncomfortable, I do not want him to return. I did not feel safe with him in my house and decided to not engage in a conversation with him. His arrogance gave me the feeling that he did not want to provide service to me. Not sure why he was so disrespectful. I did not feel safe with him in my house and was glad when he left. I am still feeling uneasy about the encounter and will not have another technician come without some one else being in the house with me. Nevertheless, it is clear that High Performance has changed hands. They were always respectful and came with a great attitude. As an elderly woman of color living in the City, respect is extremely important to me.

Edit- Furnace is dead again less than 2 weeks later. That makes 4 service calls in 13 months. While it is frustrating to have needed 3 service calls on my new furnace, High Performance always gets a technician out as quickly as possible. Greg is fantastic, pleasant to work with and he understands and fixes the problem quickly.

We recently moved into a house from an apartment and moved during the spring months so we were unable to test the central AC in the house at the time of inspection. When we needed, it died of course! Made a phone call to High Performance Heating and Cooling and they were fast and arrived way before they were scheduled which was awesome. We had several visits as they weren't sure if it was just refrigerant or unit, but come to find out the unit needed to be replace.

Joe Marrocco was one of the techs that assisted and explained what happened with the old unit. He was very thorough, understanding and very easy to work with. He helped with ordering a new unit and install. One of the greats in the company! So fast forward to today and we just got the new AC installed and Phil was another tech that was doing the install and he was great. Very nice and even explained everything to me, being a new homeowner i was very curious. We are very very pleased with our service and our new AC. We will be using High Performance Heating and Cooling for all our HVAC needs and will be referring to all our friends and family.

Thank you again and if you do read this in your search for a HVAC company call them, you won't be disappointed!!

The service was honest and amazing. No hidden charges. Up front with pricing. Experienced individuals with outstanding customer service. Extremely accommodating to my tight schedule. Above all, I need to give Phil and Andrew, the technicians that came out, the greatest recognition. Not only were they professional, but did excellent work.They both made time to be there when I needed them. I loved Phil's no nonsense approach and honesty. I'm beyond pleased with the service. Everything from start to finish was done professionally and thoroughly. I appreciate Megan and Kat in the office as well who were so helpful. Megan took the time to see if they'd be able to work something out for my crazy schedule even though it was late in the evening. I'm beyond appreciative and satisfied. The prices are comparable.

We called for a service appointment on January 23rd as one zone (we have 3) in our home was not receiving heat. A technician was able to come and check out the boiler that afternoon. The technician and my husband reviewed the concern, and he tested each zone for the boiler. He advised that he would get estimates to us in order to likely replace the boiler as soon as possible and left.

That evening we noticed that the upstairs at our home was very hot (almost 80 degree's) which was not the case prior to the technician's visit. The 3rd zone was operating appropriately.

We called the office Friday afternoon and spoke to an employee who didn't see any evidence of an estimate at that time. She said she would contact the technician and someone would get back to us.

Subsequently and because we still had not heard anything from High Performance Heating and Air by late Monday, 1/27, we had another company come out to look at the boiler. In minimal time, the technician fixed the valve to the upstairs zone which had been left open from the previous appointment. He also fixed a small gas leak. He stated the boiler was functioning fine and did not advise any further treatment or replacement.

We received an email from High Performance Heating and Air Conditioning on 1/29 with an estimate attached. The estimate was to do an antifreeze treatment for the boiler system for over $800. Further, we never received a phone call with follow-up from the technician's visit and the reason for this estimate.

We were disappointed at the lack of professionalism in response to our shared concerns. A phone call to say we're still working on the estimate or an offer to check in to see how things were going would have been nice. Then, when we received the estimate for the antifreeze treatment without any follow-up on the possible boiler replacement was the proverbial, "Nail in the coffin" for us.

Bottom line - customer service is extremely important in order to retain customers.

Quality transaction from start to finish. Customer service person who scheduled my appointment was very friendly and you could almost see the smile over the phone. Scheduling my annual preventative maintenance was easy. The technician who did the annual maintenance was friendly and professional and communicated everything he was doing and why. He left the area spotless when he was done with the service. Definitely use this company for any preventative and also repair services.

Awesome Service! Joe M. and Phil cleaned my ducts yesterday. Not only were they really thorough and helpful, but they were also very kind and I felt very comfortable having them in my home and around my children as the process took most of the day. We just bought the house and there were a few minor hiccups with getting everything up and running, they just fixed the problems as they arose, (like repairing a bad section duct), and kept moving on. I also had to replace my thermostat, and they recommended an awesome one and then installed that as well, which typically isn't part of the duct cleaning. And when all was said and done, it was the flat rate that was agreed upon before they began. They were very knowledgeable about HVAC and we will definitely come back to them next year when we have our air conditioning installed.

2 years ago
I saw that there was a Friday special for the a tune-up on your finances on the website. So I called and schedule an appointment at 9am Saturday, they have 2 run on the weekend for tune-ups. Nick the HAVC service technician showed up at 9am on time and ready to work. He was very knowledgeable and had no problem letting me watch and explaining what he was doing. He cleaned and test a lot things on the furnace like the airflow all wire connections motors to make sure the unit was running correctly. Nick did a great job, I would have them come again thank you High Performance Heating and Cooling.

6/29/2023
Update: Pictures below show a new project, pool Heater. I ask If this company could hook up the gas pipe to my house and Heater. Joe M. was the service person. I was told they would check the lines and measure the gas pressure. The heater was working but has some harmonics (noise) in the manual it say check the gas pressure. I called the them back to see if they could check the gas. I paid $2000 for this service and happy to pay, but was told that they need to charge me from service visit a week from when they installed the pipe.

My rating is going down because they are not calling me back or wanting to be asked to check the gas pressure.

Update: I received a text from the office and they have scheduled appointment in a week with me.

Update: thank you Joe and the office making a visit today. The sound has been corrected and my pool heater is working just fine. I have updated my rating back to a 5 star.

The Technicians were on time, Friendly and knowledgeable about theor jobs. Their price for the water heater including labor was better than other heating companies. I have use High Performance Heating and cooling in the past for other work and would highly recommend them.

This company has always been helpful and done an excellent job. Phil has been amazing and is so so good at his job and just being an awesome person. He managed to install antique vents and grates all over my house and did a fabulous job. Even before Phil was my knight in shining armour (it is very hard to find a stand up craftsman), the company did a great job installing my furnace and AC. 100% will be going to them again and again for anything I can think of.

The tech showed up on time and was very polite. The way he explained things to me about my AC system told me that he's very knowledgeable. The prices were fair and I signed up for a safety/savings plan membership!

Highly recommend.

Very helpful and professional.

Electrical services main breaker repair troubleshooting

Very professional and good quality work

Great job on maintenance for new house. Added UV filter.

Upstate Air has been wonderful! Always friendly and super informative.

Of course the furnace goes down in the winter. Thanks Upstate Air for bailing me out. Same day service isn't very common.

Upstate Air got out A/C back up and running on the hottest day of summer in a matter of hours (the same day we called for service).