HVAC reviews in Rochester, New York

I can’t say enough good things about our experience with High Performance. Gary and Andrew arrived first thing in the morning. They were kind, professional, clean, and thorough. You would never know they had been here all day after they left! I am extremely pleased and recommend High Performance to anyone that asks about heating and cooling.

We just bought a house a few months ago and wanted to have the furnace/ boiler checked. After reading many reviews and going through Home Advisor we settled on High Performance. For one they have the most reasonable prices by far. Our technician Joe M came out for the call. He was very patient, courteous and very well informed about our system even though it was his first time seeing it. He patiently explained everything, cleaned the unit and explained our options. And some guys talk down to a female but not Joe. He was even patient as we had to keep our German Shepherd puppy out of the way. He did an excellent job and I am more than thrilled with the service. I HIGHLY recommend the company to anyone and especially females. Fantastic job Joe

Zana was absolutely amazing, showed up to the house quickly and had the issue resolved within 20 minutes. He was incredibly honest and upfront about the issues and costs which were all reasonable. We will definitely continue doing business with them

I had my water heater replaced by High Performance Heating and Air Conditioning. Andrew did a great job. All work was completed in a timely manner and the job site was neat and clean afterwards. The price was very good as well. Thank you for your High Performance!

Our technician was friendly, knowledgeable, on time, and professional. We had our heating, AC, and humidifier serviced and feel confident we are good to go for another year with no incident.

Excellent communication, on-time, smart, and friendly. GOOD VALUE. I liked talking to Tyler and Greg about the gaps in my boiler and what needed to be done. They recognized I had a semi-emergency and squeezed in a major fix within a day. The work was performed by Tyler and Joe Z - so far, so good!! My tenants said "these guys are good!" And I have had follow on upgrades from Greg for a "taco scoop" which helped a lot. Smart guys!

Joe was awesome. Not only did he clean my boiler he went over the mechanics with me. He did a thorough job and for a good price. Much lower than my previous company. I am a very happy new customer. From my first call to the visit they were all very friendly and caring. My home is now nice and toasty. I would tell anyone to call and have already started passing the word. Thank you High Performance !! And Joe !

Very happy with their service. I called very early in the morning after waking up with no heat and Phil was at my house within 45 minutes. Heat was back within a few hours. Highly recommend!

Great service! Excellent communication. Tech showed up right on time (as usual, btw) and he was clean and professional. He addressed my issue and was on his way. Friendly, helpful guy. Thanks!

The technician arrived promptly and was very professional throughout the visit. They took the time to listen carefully to my questions and answered each one thoroughly, ensuring I understood all the details. Their explanations were clear and easy to follow, which made me feel confident in the service provided. They didn’t rush through any part of the process and addressed all my concerns with patience and expertise. Overall, I appreciated their knowledge and the straightforward, respectful approach they took. It was a smooth, positive experience that left me feeling well-informed and satisfied with the support I received.

As always the tech wa highly professional. He also is a good person and very knowledgeable. He always has a tip or two to keep the equipment performing at a optimum level. Him and I have a lot in common . Definitely recommend high performance heating and cooling for all of your hvac needs

Increase in banging/clicking noises coming from my baseboard radiators started this year. Had someone come out and look at my 4 year boiler and was told it could just be pipes banging on studs (after 10 years in my house not sure this would be an all of a sudden problem), could be air in the lines (which I confirmed I had already tried bleeding and there was no air in the 3 lines that I bled), it might be the pump and then ended with being told my pressure gauge is stuck and needs to be replaced before any further diagnostics can occur.
I'll admit that during Covid I was not diligent in having annual service and have never had my pipes flushed but just felt like I was being talked into repairs that probably wouldn't solve my problem. Also didn't appreciate the water drops on my engineered hard wood floors from bleeding the line (confirmed no air in that line, which I had already told the tech) and the disassembled radiator cover that I had to put back together. Next time I'll call another company.

I have to say the guys were nice that put in our hot water tank. They were even early. The issue is it was installed on a Monday around 11 am and not done right. Wednesday 2 days later my son said I think I smell gas and I was like I just think it is the new tank smell. I took him to school and something told me to stop back home . I opened the front door and the whole house smelled like gas . I had to get all 3 of my dogs loaded in the car and I called RGE. They came right out. The guys who installed my hot water tank never righted the natural gas pipes. RGE fixed the issue . I called High Performance and the First Lady I talked to was very nice. She transferred me to another lady and she pretty much scolded me for not calling them first . My house was full of gas and if I did not stop back at home my fur babies could have died or worse my house could have caught fire or exploded Howe RGE. They did not even offer and apologies and did not offer and kind is refund. Even if it was labor . I just want everyone to be aware as I can’t be the first customer complaining about this.

Ardit, the technician who came to look at my furnace, was incredibly knowledgeable, friendly, and helpful. He explained everything that he found to me in a way that I understood, without making me feel like he was talking down to me. I felt like he was truly invested in helping me and took his time answering my questions and being thorough with examining the issue. I am so glad a friend recommended that I call High Performance! I will definitely use them again in the future.

Edited this review because they did call later, and resolve the issue. They were very professional, apologized for the issues, and handled the situation appropriately.

Although everyone at High Performance is very nice I can not recommend this company. I spent nearly 20k with them 2 years ago installing central air, and a new furnace. We went with them originally because they had a better warranty than other companies. The warranty is a bit of a sham, and everything they work on is marked up several hundred percent. We recently paid $120 to have them come out and not be able to fix our furnace. After some research I fixed it myself for $30. I called them to see how much it would be to have them repair what I had found to be the issue, and they said it would be $300 even though it was still under warranty. Like I said before everyone there is very nice, but unless you’ve got money to burn their customer service when issues arise is terrible.

Zana did my annual furnace and AC tune up today. He was great! Very kind and knowledgeable and willing to take his time to explain things and do a great job! I have been working with High Performance for a while now and am always happy and satisfied with their work!

The service team did a great job removing our old boiler and installing the new one. They also updated the space heater loop with the latest components. The system is working great.

We had a small problem with the circulation pump. Mike was able to fix it and now the system is working fine. Thanks Mike!

Zana was a great tech that came out and diagnose the problem and also checked other possible issues but there was not any. He was able to get the part and install it that same day. He explained everything that was going on and was very informative.

Joey and Megan were both amazing from beginning to end! Fast and professional service! Highly recommend. CJ

They were down to earth and easy to talk to. They came in and got the job done.

Zana came to look at mini split system which is not functioning properly. He diagnosed my problem and now I'm waiting on some quotes to fix the problem. The two techs were on time and explained everything that was wrong. They were very knowledgeable and found the problem quickly.