Roofing & Gutters reviews in Rochester, New York

Vito and his crew were incredible. The roof looks fantastic, the process was stress free, and the cleanup was so thorough you’d never know they were here. Truly five-star work.

My husband and I are very happy with our new shower. Matt and Stacey did an excellent job. Thank you for your hard work. Here are my before and after pictures.

I recently had a freestanding shower replaced through Five Star Improvements. Tom and John were the best! They removed the old shower, prepped the site and installed a beautiful new and more accessible (and safer) shower for me. Tom and John wasted no time in accomplishing the task of removal and replacement, making sure that everything was sealed properly and that the new shower head worked correctly. Thanks a million, especially to Tom and John!

We had an excellent experience with Five Star Improvements. Vito kept everything on track and made sure we were completely satisfied. Highly recommend their roofing services.

We had replaced the single front door with double french doors to widen the front entree. Now we can get a powered chair through and a ambulance gurney can even enter the house now. They were very professional, quick, and easy to work with. I'd recommend them to anyone.

Robbie and Nate did an AMAZING JOB on my bathroom. They were very respectful and knowledgeable. Very very polite gentleman and did a wonderful job. I HIGHLY RECOMMEND THEM!!!! They cleaned their mess up and wiped my bathroom sink and vanity all down, swept the floor, and took all the trash with them. I could ask for better service.

We contacted with Five Star Improvement to put new shingles on our house. Justin, their sales rep, explained we first needed a tear-off of the old shingles as required by code since there were two previous layers of shingles. He then explained the entire process from beginning to end and the estimated cost of new shingle replacement. After selecting the color, type, and brand of shingle we signed a contract that laid out all the specifics of the project. Alex, the project manager, took over from there and arranged for the delivery of a dumpster and all the materials for the job. Louis and the roofing crew removed the old shingles and discovered the sheathing had considerable damage and needed to be replaced with new plywood. Alex got new sheathing delivered and it was on the roof by the end of the day. A previous leak around the chimney got special attention from Louis with new flashing. The crew did a great job putting down the new shingles. Cleanup was very thorough at job's end. Our new roof looks great, and we are very pleased with the results.
Tom and Maureen Welch

Great job removing our very old windows and installing new ones. The windows made a massive difference in terms of insulation and outside noise isolation. Work was scheduled promptly and communication was excellent throughout. Everyone was polite, professional, and considerate. Overall a positive experience!

⭐️⭐️⭐️⭐️⭐️
I called Five Star Improvement about a leak around my chimney and vent pipe. I spoke with Ross, who came out the very next day to inspect and repair the issue. I couldn’t be happier with the fast turnaround and excellent service—especially since we were expecting quite a bit of rain. Highly recommend Five Star Improvement and Ross for their prompt and professional work.

The installation team did a superb job, were very friendly, made some suggestions & did NOT hustle through the job just to get it done. Their attention to detail was refreshing. Sarah (our sales rep) did a great job & did not "oversell" the work they do. I would hire Five Star Improvements again.

I got my estimate from Mason and after interviewing 3 other roofing companies, Five Star was the obvious choice. Mason didn’t waste my time with a 3 hour sales pitch. He got right to the point and I really appreciated that. Matt was the person who came out to meet with me about the project. He answered all my questions and made me feel at ease. Next came the roofers. Louis’s crew was amazing. They were professional, friendly, and incredibly skilled. I could not believe the amount of work they did in 2 days. I had 3 layers and cedar shingles to take off. Matt came back to make sure I was happy with the results. Mason, Matt, Louis and his crew, all went above & beyond what I expected. Job well done!! Thank you Five Star!!

Roof Repair 6/2025
Team: Insurance Support - Abby Sulli; Repair Team - Chris

No one wakes up one morning and says, "I think I'll drop a tree on my one year old roof today." But, that is indeed what happened to me. Five Star did such a phenomenal job installing the roof (see below) the year before, I wanted them to do the repairs. Abby came out and walked the entire roof, even though only a small area was damaged. She took numerous photos and documented damage to other areas, like the gutter and siding. Her estimate to the insurance company was so thorough, along with the photo documentation, that they used her estimate and did not have to send an adjuster out to the house. Insurance can take their own sweet time, as you may know, but when they did pay on the claim for the repairs, I was able to get on the schedule pretty quickly and have the repairs done. Chris did an excellent job with the repairs and I am back in business with my home all in one piece.

Like I mentioned in my previous review - for a professional roofing company, you kind of expect them to be good at roofing, which they definitely are. It's the OTHER stuff that makes them a company I want to continue to do business with - the excellent communication, the responsiveness to inquiries, the professional yet warm personalities, and the time they take to explain and discuss things so you feel comfortable, and know you're in good hands. That other stuff - Five Star excels at that as well - especially Abby! Abby is a true asset to her team at Five Star - she exemplifies patience, understanding, compassion and she gets it done! Many thanks to Chris and Abby for making home repairs a lot less painful!

Roof replacement - April 2024
Team: Sales - Codie; Install Team - Luis; Project Manager - James

I am not easily impressed by contractors. After having worked in insurance adjusting for several years I have seen the worst to the best of them. Five Star Improvements has an appropriate name, however, because they are top notch all around. Truly. Codie took his time to answer all my questions during the sales process, and was easy to get a hold of for follow up. The office team sent out reminders of the appointment and I always got a person when I called. James came out the morning of the roof install to make sure everything and everyone was there doing their thing; and the install team was amazing. They showed up early, knocked out a superb job in less than a day, and the clean up afterward was something that I have literally never seen before. When I tell you there was not one scrap of old roofing or any nails laying around...there were none - zero, zilch, nada. I expect a team that has been in business for a lot of years to do a professional job, but the excellence at which they do it, in every part of the process, is what makes these guys worth your time, and your money. Highly recommend Five Star - for a roof or any project you may have in mind.

Five Star did a very good job of tearing off the old asphalt roofing materials and installing a new roof. The weather was not the best, but they made sure everything was protected. Completed the project with no issues. Nicely done!

Aaron was very helpful. We had a roof job done, fair price, excellent warranty if you're not planning on solar. (same is true for other companies, solar voids your warranty on that part of the roof)

Aaron himself came back in the cold weather to complete the job, as they missed some vents the first time around. Not an issue for us at all.

Five Star Improvements has delivered impeccable service to the HOA communities that have had all the new roofs replaced in 2024 & 2025. These communities are excited to see the next section for 2026. Five Star has been dedicated to address all last minute calls, as well as any questions or concerns. Very happy with their work!

Roof for our newly built barn. Great communication always! Justin and Aaron: friendly, excellent professionalism and quick responses to our messages. Aaron took care of every detail, we could count on him to do the best for us. Luis' crew went above and beyond to finish in frigid temps before the next snowfall. We built the barn, not perfect corners, but they overcame any obstacles, very professional and punctual, cleaning up after, too. Very happy with this company; great office team also, helpful and friendly.

Five Star Improvements did a fantastic job on our brand-new roof, keeping me informed throughout the entire process. The customer service was exceptional, and I would not hesitate to recommend this professional business to my family and friends. 😊
Thanks 🌟 FIVE STAR IMPROVEMENTS 🌟
J. Mustafa

Had ice dam that leaked into bedroom. Aaron came to assess the damage and come up with a plan for the roof. Promised to come back when snow is gone to inspect the roof installed by 5 Star years ago and fix in the spring. First impression of Aaron is great customer service. Great to see 5 Star respond so quickly to a possible warranty issue.

Great experience from start to finish with Five Star!

Mason was phenomenal, worked on my behalf with the insurance company for 100% replacement of my damaged property. Very professional along the way, excellent communication throughout.

The work was done quickly, professionally and with the attention to detail all home owners should expect.

I had a problem with piece of siding coming off and a section that had loosen and was bowing out from the house Arron from Five Star Improvements came out to fix these issues. He was on time figured out the problem and fixed it all very quickly. He is very pleasant, friendly and knowledgeable a pleasure to work with.

Our technician Rich did a terrific job with our shower renovation. He was super careful and walked us through the project while he was here. We're very happy with the end result!