Roofing & Gutters reviews in Rochester, New York

Our cottage was dark brown wood in the front and brick in the back. 5 star did an excellent job replacing it with vinyl and stone.
I would have given 5 stars but the communication between staff and myself needs great improvement.

Aaron is very friendly and professional. Couldn’t ask for better person to troubleshoot our vent problem.

The people that replaced our roof were most outstanding, especially working in the 90 plus degree weather. Very expedient, efficient, professional, and the clean up was unbelievably clean.

Two very efficient and professional people performed an outstanding job siding our home. Little did the cold weather phase these outstanding professional people. They were
friendly, polite and happy, as well as knowledgeable of their trade.

Project managers manage the roofing and siding very well. Always on top of what was needed and when. Their follow was very good.

The accounting manager was great to work with, with all the changes and upgrades.. Very reasonable, and accurate. A very up beat personality.

Sales representative was excellent in presenting the products and process for our roofing and siding project. The professionalism displayed was outstanding as well as their knowledge of products and procedures.

Is there an opportunity for improvement; sure there is. Communication within the company internal structure would be a good start.

We just finished up a new steel roofing project. Five Star did an excellent job. Aaron, our project manager, kept things moving smoothly and more importantly, was receptive to any input or concerns we had, was willing to adjust on the fly, and was on site or only a text message away to offer his expertise. Aaron, is a real pro, and just a really good dude, it was a pleasure working with him! Highly recommend this team if you need a roof.

So happy with the job Five Star Home Improvements did with my exterior siding. The installed James Hardie plank and the result is stunning!

We had a great experience! Nate was very professional. We had a step in shower installed with a seat, handles, glass doors, and fixtures see. He explained everything. My house was immaculate when he was done. Thank you!

I was disappointed with my experience with Graves Brothers Home Improvement. They canceled on me twice, which meant I never even had the chance to see their work. While their team may do quality jobs for others, the repeated cancellations made it impossible for me to move forward with them.

TL;DR: Graves Brothers is great at making a sale, telling you they will do all the right things, but they perform work very quickly WITH errors, and do not return to fix them for month(s) after installation. Post-sale response is very poor. We do not recommend them.

We used Graves Brothers to replace our roof and install gutter leaf protection based on reviews we’ve read and positive recommendations from friends. Pricing was decent for our sized home. I have waited for them to attempt to take care of everything before leaving this review, but things are taking MUCH longer than expected and we certainly are dissatisfied after repeated calls expressing our dissatisfaction and attempts to get things reconciled with little or no effort from Graves to get things resolved.

Premise: we had mold/mildew in our attic from 2 bathroom fans venting into the attic instead of through the roof vent for an unknown number of years. Both were connected to a tee, so venting was additionally poor. The roof deck was rotting, especially where the roof meets the chimney. We have trees in our property and constantly clogged gutters.

Quotation: new tear-off roof, 100% of decking replaced on main house, close gable vents to use soffit/ridge vents, ridge vent for garage, upstairs bathrooms get separate vents, install gutter leaf protection.

Day-of Roof Installation: It took one day to complete the entire roof. Started at 7:30am, finished at 6:30pm. Received call from the site foreman about some gable vents, he took care of it.

Day-of Gutter Leaf Protection Installation: Completed 3 days after the roof. They arrived sometime mid-morning and completed mid-afternoon.

Issues:
1. Roof: finished the garage roof with no ridge vent.
2. Gutter Leaf Protection: uneven, pitched toward house, wavy, rubberized backing in and out of place. Leaves collecting at downspout connecting house to garage and entering due to a poor cut not covered by leaf protection.
3. Flashing at base of siding: flashing along base of siding is tacked down and very wavy.
4. Flashing at base of chimney: large cut across width of chimney where old flashing was removed with remnants of the old flashing.
5. Bathroom vent fans: still installed using the existing tee. New flex pipe between “tee” and roof vent is tee. Both roof vents not centered over vent fans (holes in roof are 1 truss width away from directly above vents), seams are opposing direction of air flow , 2nd roof vent is connected to inside of cap but dangling in the attic, not connected.
6. Heat tape wires: Cut heat tape wires and instead of simply unplugging them from existing exterior plugs, they were left hanging on the side of the house

Resolutions:
1. Roof: called the foreman during installation, said he did not have a record of it doing garage ridge vent. Called our sales person, who called the foreman and instructed installers to get the garage ridge vent completed. Completed on the same day
2. Gutter Leaf Protection: called sales person who stated he would look at the install. Waited 1 week for him to respond, heard nothing, I called him again. Stated he came out to look, did not like quality, and would send out a service crew to fix. Different crew came to adjust, but I am still not happy with the quality of workmanship. Still same situation, with little change.
3. Flashing at base of siding: mentioned the waviness of flashing at base of siding, it was brushed off by sales rep, stated it will eventually relax over time (?).
4. Flashing at base of chimney: representative mentioned he will have someone raise the flashing or install taller flashing. Nothing done yet, +28 days since install
5. Bathroom vent fans: I entered attic to verify, told rep, he stated a call back by next day, no call back after 2 days, will have to call to remind. Nothing done yet, +28 days since install
6. Heat tape wires: rep mentioned they can unplug and discard these wires. Nothing done yet, +28 days since install

I had a stone facade and pot lights installed. The workmanship was well above par. Matt did the installation and I was extremely pleased with his talents. I know who to call for any future work.

Awesome company to work with. Frank was a great project manager he came right out to get me an estimate. The roof looks fantastic. Great work and clean up.

They resided my house by first stripping off the two existing layers of siding the covering the sheathing with insulation board. There were a few areas of the house, shed, breezeway and garage that had been done with different materials and at different times. The new siding unified it all to look consistent for a change.

They have a great way of wrapping the windows and doors in white aluminum trim that looks fantastic and should be weathertight since they also caulked around it once installed.

They cleaned up everyday and left things in pretty good shape when fully done. The team lead was available to quickly address any questions I had and everything was taken care of as agreed. They really stand behind their word and promises.

Outstanding Service from Brandon C!

Brandon came out to our home to diagnose and repair a roof leak, and he was incredible from start to finish. He quickly found the problem, had the roof repair completed in under an hour, and was friendly, professional, and easy to work with the entire time.

What impressed us most was that Brandon didn’t just fix the leak — he also gave us helpful insights on other home repair and roof maintenance projects his company could help with. It’s rare to find someone this efficient, knowledgeable, and personable.

If you need roof leak repair, emergency roofing services, or just want a trustworthy professional, we highly recommend Brandon C. We’ll definitely be calling again and asking for him by name!

I recently hired Graves to replace the roofing on three buildings on my property. They did a great job throughout the entire process. They have been prompt, reliable, and very respectful of my time and my home. Steven Kline has been so patient with my endless questions. Roof replacement is a big investment and I was left feeling as if I got everything I paid for. I would be happy to work with them again on other projects.

Fraud, Lies, Incompetence & Urinating in My Yard – Stay Away from Graves Bros. / Oaks

I signed a contract with Graves Bros for a complete tear-off and new roof with new gutters. What my family got was an ongoing battle to get the job corrected after many lies were told and liberties taken.

Fraud: Graves promised a GAF President’s Club certified Graves Bros roofing crew. I received non-certified Oaks crew.

Lies: Graves promised photos taken during the job would show all layers were done correctly, including the drip edge. The photos show no drip edge at all and only two phases of the job – the tear off and the mostly shingled roof; there are no before & after photos for comparison.

Incompetence: Management has twice been unable to relay work orders to crews. The on-site supervisor did not read our contract and did not know that we were getting new gutters. His crew left the old gutters on the house, which meant they had to snip, deform and compromise the new drip edge to fit around the gutters. When the gutter crew came to replace the gutters, they further wrenched and twisted the drip edge. The roofing production manager tasked with correcting this problem failed to relay his “Punch List” to the second crew that was to repair the work from the first roof crew and gutter crew.

Urinating: Security footage revealed a worker exposed and relieved himself in my yard, near my garden. He then proceeded to take a photo of my garden before alerting a second worker to look.

Tyler Warshaw came to my house and sold my family on a 1-day roof job that was to be performed by GAF President’s Club certified contractors from Graves. Bros. A contract was signed and the job was scheduled for August 1st.

I was surprised to see on the scheduled work day a company truck from Oaks Construction arrive. The on-site supervisor Manny Saturria tried to excuse presence of the crew, stating that because Oaks owns Graves, there is really no difference in certification or qualification. That is a lie, as Graves/Oaks uses national shingle manufacturer GAF, which awards certification tiers based workmanship. Graves is certified with the top honor President’s Club as well as the second tier honor Master Elite, whereas Oaks is only certified as Master Elite. And oh, is there a difference in workmanship.

A week later the new gutters were installed and all of the issues were revealed. The gutter crew hastily did their job - chucking gutters into the grass, trapping tree branches, and using random pieces of downspouts and kick outs – then left unannounced. My husband and I went to check the work. From the ground the horrific job by Oaks presented itself.

We saw gaps between the shingles and decking; the drip edge was wrenched, twisted and flush with the house; rain was pouring from behind the new gutter; and starter strips and shingles had no overhang of the drip edge – all of this leads to water damage.

Oaks ignored my initial emails before roofing production manager John Lauricella scheduled a meeting at my house. He hadn’t even got on a ladder, let alone looked at any damage when he started to whitewash the situation. We had to implore him to let us show all of the problems. He offered to have a Graves crew replace the mangled drip edge and re-install it correctly, replace any damaged shingles, remove the tree trapped between the gutter and house, inspect the gutters and remove grass from corner miters before re-hanging on the house, change brown flange sealant to black to match the roof, and give us uniformed downspouts and kick outs.

This did not happen.

I waited weeks for the next crew. John emphatically swore that it would be a Graves Bros crew but once again it was Oaks. The two men were at my house for about 6 hours. They never removed or inspected the gutters but they did rip the trapped branch out, causing it to split. They did not replace the drip edge that was flush with the house, rather they further complicated the issue by jamming flashing behind it in some sort of Frankenstein fix.

Excellent and professional customer service from beginning to end. Seven day turnaround time from estimate to installation.

Had new siding, windows, and exterior doors installed September of 2022.

Good:
* Window and Door installers were excellent!

Bad:
* Unnecessary dispute over their mistake in material ordering
* No subcontractor oversight, which led to numerous mistakes.
* No response to email about an issue after the final payment was made.

Details
* Contract called for new construction windows as the siding was being replaced at same time. They ordered the wrong replacement windows. Lied repeatedly and told me that was part of the estimate, even though it was in the contract as new construction. Took 2 weeks of back and forth for them to admit they made a mistake and offer a discount.

* The siding and exterior window/door framing was subcontracted out to First Choice Renovations. Nobody from Graves Bros. was overseeing their work. Somebody from Graves only stopped out days after the subcontractor was completely finished after a week of work.

There were numerous mistakes that I had to catch myself:

* They installed siding over my kitchen vent. Caught after my own daily inspection.

* My house had 2 layers of siding. Contract called for removing both. They removed one and attempted to install the new siding at that point. I had to catch that and stop them.

* They didn't have the garage door closed when they installed the seal for it, and it was nowhere close. They came back and did it again, still isn't right. There's still enough of a gap that snow was able to blow into my garage. See pics.

* Gaps were left on the sides of the exterior window sill exposing the wood to the elements. They had to come back and seal those.

* One of the 2nd floor window frames was installed inches off and was easy visible from the ground. This was done on their last day of work, and they had to come back to fix. (see pictures)

March 2023

* We had high winds. They never installed chains on the storm doors, or offered it as an option. Wind ripped open one of the storm doors, breaking the frame.

* I emailed them about the issue. They never responded at all. Ended up having to fix it myself.

July 2023

What's causing me to write this review now:

* The top row of siding is falling off. See pics. Will have to find somebody else to fix or do it myself.

Rick did a fantastic job on my window. It turned out to be a pretty big job that took 3 days. He worked very hard and the results look great. Very nice guy too.

I call after some high wind damage to my roof. They were there within a few days and fixed the roof. The two men who worked on the roof did a great job and they were very friendly

Both Ryan the technician and Nick the estimator were consummate professionals. We had several quotes for our repair. The other quotes were dishonest and exaggerated, whereas Graves was honest and accurate. I would highly recommend them to family and friends.

Full Kitchen Remodel completely transformed my house, opened up the kitchen to rest of the house. The entire Graves Brothers team was quick to respond with all my questions throughout the project, the team was quick and i saw progress everyday. the team made the entire process easy and i would recommend them to anyone

Had Graves Brothers stop out to repair some soffit damage. Anthony and his partner came out and repaired it in a little over an hour. Had the necessary tools and experience and did a great job. I had some trim paint and they painted the soffit and trim to match.

Used Graves to install two windows, including a bay that required a new wall opening. Estimating experience with Aaron Wight was by far the best we had from multiple companies. Very detailed, not rushed, no pressure, and we appreciated the thorough work order outlining every aspect of the job. Can't say enough about the workers, Tim, Luke, and Tom, but especially Tim, who saw the project through from start to finish and genuinely cared about getting the details perfect. Extremely courteous, cleanly and organized, never complained even when issues came up, and meticulous workmanship. Felt like our house and project was treated as if it were their own - no cutting corners with these guys. Also liked that the manager, Cory Scanlon, stopped out to check on things and make sure we were happy, and was easy to reach. Looking forward to using Graves again in the future.