HVAC reviews in Staten Island, New York

Technicians Peter and Kevin provided exceptional service, covering our water heater and furnace. They ensured all systems were functioning correctly before departing. Their professionalism impressed us so much that we opted for their maintenance plan. Highly recommended - a seamless experience from start to finish.

Our recent appointment with the company included an appraisal for a new heating and cooling system and water heater. The rep was courteous, knowledgeable, and friendly. The actual work was handled by two installers, Andrew and Mario, who got the job done efficiently without stopping - they worked tirelessly until completion.

Bob and Joe did an excellent job. I was worried about being without heat this weekend in a major snowstorm. They swiftly identified the problem (a nail hole through a pipe) and explained their plan of action. Their work was efficient, professional, and easy to communicate with - they answered my questions clearly. The repair looks sturdy and most importantly, the heat is now working properly. I highly recommend them without hesitation.

Our experience with P.A.C. was outstanding. The technicians, John, Peter, Chris, and Hector, delivered exceptional professionalism, friendliness, and expertise throughout the entire process. When installing our new boilers, Hector proved to be a standout – his patience, knowledge, and dedication were impressive. We had plenty of questions about the new equipment, and he answered them all with clarity.

Peter also performed well during the initial boiler installation, taking the time to listen, answer our queries, and clean up before leaving. His explanation of how to use the new thermostat was particularly appreciated. Overall, we're extremely satisfied with P.A.C.'s service and would highly recommend it to anyone seeking reliable and knowledgeable home services.

This team at PAC plumbing services is top-notch. They quickly identified the issue with my furnace and water heater, resolving everything efficiently. The office staff made it easy to schedule an appointment, getting me in quickly despite a busy schedule. Lou and Nick's professionalism impressed me, especially considering the complexity of the problem. I'm grateful for their expertise and would highly recommend PAC plumbing services for any home maintenance needs.

The technician who inspected our commercial grill and griddle at the restaurant was exceptional. He arrived promptly, was thorough in his assessment, and took the time to explain each step clearly. His professionalism and attention to safety standards impressed us. The service was top-notch and we highly recommend him.

We needed new gas heating and had installed our first hot water heater, so I started with John, who explained everything and helped me figure it out. The next day, Peter and Mario showed up and did a great job with the installation - they answered all my questions. I was confident in Pete's knowledge throughout the process, and we were both happy with how things turned out.

I had a critical plumbing emergency and called PAC Plumbing, which turned out to be a lifesaver. They promised same-day service and delivered on that promise, providing much-needed relief during a chaotic situation.

Ken was the plumber who came to my house, and he did an excellent job. He was meticulous, courteous, and demonstrated expertise in his work. He took the time to ensure everything was fixed correctly and explained what he was doing as he went about it.

I'm extremely satisfied with the service I received and would wholeheartedly recommend PAC Plumbing to anyone who needs dependable and prompt plumbing assistance.

Had a plumbing emergency that required specialized attention. Reached out to PAC Plumbing, who sent Louie V. and Bobby for an initial assessment. The pipe's location was precarious - it made the situation even more challenging. Louie explained everything clearly, helping to alleviate my anxiety. We scheduled a follow-up appointment for the following week. On the day of the appointment, they arrived early in the morning, got straight to work, and showed impressive professionalism. The job was completed within 2 hours, exceeding my expectations. I also appreciated the automated text reminders about upcoming appointments and arrival notifications - it added a nice touch of convenience. Overall, I'm extremely satisfied with their service and would definitely use them again.

Had to hire someone to fix a toilet flange. Got quoted $600, which seemed pricey but figured they'd do the job right. I tried doing it myself, but messed up and showed them my old flange instead. Instead of using mine, they asked for their own, saying it was newer and cleaner - like I wouldn't know better! When I politely said no, they lost their cool, got all attitude-y, and stormed off saying they'd buy their own part. To make matters worse, the installation was subpar - the toilet was installed crooked and the seat wasn't even secure, plus they skipped adding screw covers like it was an afterthought. You pay a premium, but you get a bad attitude and have to shell out for your own parts on top of that - what's odd is how surprised I am anyone would treat customers this way, especially from a large company.

The technician who came to fix my HVAC system was a pleasure to deal with - friendly and courteous. They found out they had a replacement compressor in stock, which expedited the installation process. The technician took the time to explain things clearly when I asked questions. A valuable piece of advice I learned is not to touch the switch in my closet, as it causes the system to malfunction. Overall, I appreciate their help and professionalism.

PAC replaced our old Bruderus boiler with a new Bosch unit that's nearly 100% efficient - we had both radiant floor and baseboard zones in our system. Getting the mixing valve just right was a bit of a challenge, but they came back to fix it. The team was super responsive to my calls, and the guys who installed and set up the new system - John, Andrew, and Luis - were all experts. They did a great job. I'd definitely recommend PAC for any heating upgrades.

Bob and Joe showed up right on time, just like promised, and kept their workspace tidy during the water filter setup. They even convinced me to join the PAC membership program - which is exactly what I needed. Overall, my experience was top-notch and I'm glad I picked them over other options.

Ken fixed my leaky pipe and replaced the faucet flawlessly - his work is top-notch, complete with a professional demeanor. The entire job turned out spot-on, no issues whatsoever. Hands down the best service I've had.

Great job by Louie V and Joe, along with Luis F, who sent them over. The three worked together seamlessly to diagnose and fix our issue. Prices were fair considering the services they provided. Highly recommend their collaboration.

I've had issues with my Weil-McClain Ultra condensing boiler, constantly failing to start and requiring manual reset. Luis from PAC spent several hours addressing the problem during a routine 5-year maintenance visit. I've come to realize that this equipment is high-performance but demands specialized care and servicing.

Luis's expertise in the unit was evident, and he arrived with all necessary parts for the job. Watching him work was informative; he carefully removed the cast aluminum body face, thoroughly cleaned the inside of the heat exchanger using various tools and cleaning solutions, replaced gaskets, installed a new igniter, cleared the condensate trap, and reassembled everything. The burner now operates flawlessly.

Luis was courteous, prompt, and made me feel at ease in my home. PAC's outreach and communication have always been effective without being pushy; they're well-organized, professionally run, and their field crew is skilled and well-trained, as demonstrated by Luis's work and John's previous visits.

Overall, I appreciate PAC's services and am grateful for the resolution of my boiler issues.

The business doesn't respond to calls left on their line.

Found a great spot to browse HVAC systems. Staff answered all my queries, and they had a wide range of brands and types, including mini splits and central air systems, to pick from.

Exceptional Service from Start to Finish

Rating: ⭐⭐⭐⭐⭐

I recently had the pleasure of working with this company for a split unit installation in my home, and I was thoroughly impressed. From initial assessment to final completion, their professionalism and expertise shone through.

The estimate process was thorough and accurate, with the team taking the time to understand my needs and provide valuable insights on the best placement and sizing for optimal performance. Their attention to detail and clear explanation of costs earned their trust from the outset.

The quoting process was equally impressive, presenting a comprehensive breakdown of expenses with no hidden surprises. Pricing was fair and competitive, reflecting the high-quality service and expertise provided.

On installation day, the team arrived promptly, displaying excellent punctuality. They were courteous, respectful, and carried out their work with meticulous attention to detail. The installation itself was completed efficiently, showcasing their extensive knowledge and experience in the field.

Throughout the project, communication was outstanding. Queries and concerns were addressed promptly and kept me informed every step of the way. The team was approachable, patient, and went above and beyond to ensure my satisfaction.

I'm thoroughly impressed with this company's exceptional service from start to finish. The split unit they installed is working flawlessly, addressing a long-standing issue in my home. Their professionalism, expertise, and commitment to customer satisfaction are unparalleled.

Without hesitation, I recommend this company to anyone requiring AC installation or appliance services. They consistently deliver outstanding results, making them the go-to choice for a job well done.

Had a quick fix at Super Heating last night - they showed up promptly and were spot on with professionalism, cleanliness, and pricing. Impressed enough to keep the business card handy and plan to use them next time my heat needs fixing.

I've had Ronnie's services for over a decade, and he consistently delivers high-quality results, charges reasonable rates, provides reliable support, and shows a strong commitment to customer satisfaction.