HVAC reviews in Staten Island, New York

We're stuck with no hot water for baths tonight because Paul dragged things out all day and then stopped responding to our calls. It's a major inconvenience, especially in the middle of winter when it's essential.

This isn't the first time we've had to deal with this issue - hours of excuses, no clear schedule, and radio silence. The only reason we kept calling is because they installed the system and know what they're doing, but that doesn't give them a free pass to be disorganized and unreachable when something breaks.

Their complicated setup makes it hard for people to tackle, so they've earned our trust with their expertise. However, that trust shouldn't come at the cost of reliability and communication when things go wrong. If you value these basics, look elsewhere because this service is a disappointment.

I had a major issue with my central heating suddenly stopping, and I'm glad I chose ASM Mechanical. From the moment I contacted them, they were prompt and courteous. Their technician arrived quickly and got straight to work, identifying the problem right away.

What impressed me was his expertise, integrity, and thoroughness. He explained the fix clearly, made no unnecessary sales pitches, and ensured everything was working spotlessly before leaving. It's rare to find a trustworthy HVAC service these days, but ASM Mechanical got it right.

I highly recommend ASM Mechanical – especially their technician – for anyone seeking reliable, fast, and top-notch heating or HVAC service

Their staff needs serious improvement in customer service skills and overall professionalism.

They handle everything from simple sheet metal work to large air conditioning units - can tackle anything from tiny spaces to huge structures. They offer a one-stop solution for heating and cooling needs, covering design and installation services.

Arnica Heating and Air Conditioning Inc handled our home A/C replacement with impressive efficiency. They arrived promptly, were professional, friendly, and highly responsive. Beyond what was expected, they went above to win our business. The price we paid was very competitive, and we're thoroughly pleased with the quality of their work.

Arnica installed a Mitsubishi heating and cooling system in one of my rental units. Their interactions were professional and courteous throughout. The new unit functions as expected, which is largely due to the pre- and post-installation support provided by the company - that's what makes me confident in recommending them.

We recently switched our heating system to electric heat pumps with Arnica, which has exceeded our expectations. They handle rebates from NYS and ConEd, and can adapt condensers, lines, and mini-split systems for homes. The installation process was smooth, and we're pleased with the Mitsubishi and Rheem heat pump systems we've got now.

I was impressed with Arnica's service, finding them to be highly professional and accommodating even during extremely busy times. They took great care not to disrupt my space or leave messes behind - a must for parents of young children like myself. Their attention to detail and cleanliness afterwards were also greatly appreciated. I would definitely recommend Arnica to anyone requiring AC work.

My furnace gave out and I called Arnica Heating and Air again - they're the second time I've used them, and I'm pleased both times around. What really stands out is how they manage to get hard-to-find parts in a timely manner. This latest visit had John on site, who was super helpful and professional. Their pricing is also very fair compared to other companies; I'd definitely recommend Arnica to others based on my experience.

I've relied on Arnica for my heating and cooling needs for quite some time. Their communication is solid, and their technicians are informed and usually show up on schedule. What sets them apart is their genuine desire to meet customers' expectations - a rare trait in this industry. I'm satisfied with the service.

I've had a consistently high level of professionalism with Arnica for all my HVAC needs, including boiler replacements, AC unit installations, and routine maintenance on my two-zone system. They respond promptly, which is especially appreciated during challenging times like the pandemic when safety precautions were crucial. The technicians are courteous and wear masks to protect themselves and others.

I've had my fair share of sweltering summers in a Manhattan apartment, but last summer's AC unit was woefully inadequate for the blistering heat. After meeting with seven potential installers, I knew I had to go with Arnica - their reputation spoke volumes.

From the initial conversation with Rosette, who promptly set up an appointment with Simone, to the final installation by a highly skilled team, Arnica consistently delivered on its 5-star promise. The company's commitment to excellence begins at the top. President Simone Arnica arrived right on time for our consultation, listened attentively to my needs, and presented a tailored solution that respected my budget constraints.

Simone's extensive experience (over 35 years) shone through in his recommendation of a Mitsubishi mini ductless system without a heat pump - a clever move given my building's limited electrical power. He also assembled a top-notch team, including Office Manager Jackie, who ensured the necessary insurance certificates were obtained, and Rosette, whose communication kept me informed every step of the way.

The installation team, Victor and Angelo, were professional, polite, and friendly. Victor's skillful handling of refrigerant lines resulted in minimal damage to walls and ceilings - a little spackling was all that was needed to complete the job seamlessly.

What impressed me most was Simone's unwavering commitment to backing his equipment and installation. He assured me that Arnica would be there to address any future questions or problems, which was a major selling point for me.

If you're in need of reliable HVAC services, don't hesitate to call Arnica. You'll experience the benefits of a well-run company firsthand - it's an assurance worth taking.

My old split duct Mitsubishi unit started leaking and I reached out to Arnica, who installed it two years ago. To my surprise, the technician diagnosed it as needing a simple cleaning instead of a new pump. He even showed me how to do it right so I won't need to call them again soon. Great service!

I had a great experience with Arnica's home services. When they installed four ductless mini-split units and condensers in my 4,000 sq. ft. store, it was a huge relief to finally have a reliable cooling system. After getting quotes from multiple companies, I was impressed by the range of options and prices presented - although their quote wasn't the cheapest.

What really stood out, though, was how thorough Arnica's assessment was compared to others. Their team seemed experienced and took into account potential issues that could arise during the job. Simon, the person who came to quote the work, was professional and responsive to my questions before and after the installation.

One of the challenges with our building was getting the compressors on the roof, but Arnica's crew was super helpful and flexible in overcoming this hurdle. They worked efficiently and stayed within the quoted price frame, even when faced with some unexpected obstacles. The team also took care to ensure we were happy with the final aesthetic, which meant a lot to me.

Now that our AC is up and running, I'm thoroughly satisfied - both my customers and employees are enjoying the improved comfort level. Without hesitation, I'd recommend Arnica to anyone looking for reliable home services.

Here's a rewritten version of the review:

Had a solid experience with Arnica from scheduling to on-time arrival and quick diagnosis. Needed my blower motor replaced. They came back once parts arrived and got it done. Office staff was nice, especially Rosette who seemed on top of things. Pricing was reasonable, considering the busy summer schedule. Overall, thanks for the service, Arnica!

We hired Arnica to reinstall two complex HVAC systems in our Brooklyn brownstone after previous contractors had severely botched the job. The units never worked properly and left us with a huge headache. When Arnica arrived, they quickly got to work dismantling the old setup, reconfiguring the condensers, and ensuring compliance with local building codes. The crew was top-notch - friendly, reliable, and composed under pressure, working long hours until the job was done right. Despite the complexity of the installation and numerous setbacks, Arnica's team persisted in getting it just right. We're extremely thankful for their attention to detail and commitment to our investment in our home.

We recently hired Arnica to replace our AC system and had a fantastic experience. Their team arrived promptly, demonstrated impeccable professionalism, and carried out the work thoroughly. They left our home tidy and even won over our kids with their friendly demeanor.

I had my dad's old furnace fixed by Arnica since they installed it years ago. Simon, the technician, did a great job. He was friendly, polite, and competent. Rosette Lauro at the office also provided good service. Overall, I'm satisfied with the experience and would recommend this company to others in need of similar services.

We had a major crisis when our gas boiler furnace gave out on Saturday afternoon, leaving us shivering at night. The next day, another company's plumber came and offered to replace the entire unit for $6,000, citing that our 14-year-old boiler was too dirty to clean. I wasn't about to pay that price. Luckily, Arnica stepped in Sunday night and sent a plumber over on Monday afternoon. They gave our old boiler a thorough clean, getting it up and running again at just 10% of the cost of replacement. Their response time is impressive, especially for an emergency call. What really impressed me was their honesty - they told us the truth about our boiler's condition without trying to sell us anything we didn't need.

I highly recommend Arnica for their top-notch performance. They consistently deliver on quality, speed, and customer service - including office staff. Their professionalism shines through in every interaction. Paul was the point of contact for my installation, and he's a standout. I bought three heating units from them, and we're all thrilled with our purchases.

I got my gas boiler replaced by Arnica just before Christmas Eve. After getting quotes from four other companies and having our local plumber mess up the diagnosis, Arnica stepped in.

The new installation was top-notch. The crew that took out the old boiler did a great job - they covered the floors and cleaned up afterwards. When it came to installing the new one, they worked efficiently and left no mess behind. They stuck to their estimated timeframe of about six hours.

Three weeks on and the boiler is working flawlessly. Our house has never been this warm during the cold snap. The best part? Arnica's price was reasonable compared to others and they broke down their pricing in writing when they came for the estimate.

I'd highly recommend Arnica to homeowners in Brooklyn - they saved me from a potentially miserable winter.