HVAC reviews in Staten Island, New York

I've been working with Arnica since 2017. They installed a mini-split system in my new house when I first moved in, which coincided with the renovation. Before getting quotes, I had a friend who's an HVAC engineer take a look at our space and gave us an estimate for the BTUs and air handlers we'd need. When Simon came by to give his quote, it matched what my friend said and was very reasonably priced. The installation was done smoothly and professionally. However, when we moved in later that year, I noticed some issues with condensate drainage that hadn't been fully tested during the winter installation. Arnica quickly addressed these problems without extra charges and ensured the system worked properly. Since then, the mini splits have run great and kept our home comfortable. They've also serviced my steam boiler annually, doing a thorough job to get it ready for the heating season.

We recently had a serious issue with our central air conditioning unit - it wasn't blowing cold air like it's supposed to, and even when it did, it just didn't cool the house enough. The unit had been untouched for about 5 years since we moved in.

After seeing an Arnica sticker on the unit, I figured they must be the ones who installed it in the first place, so I gave them a call. We were able to schedule a visit that same week, which was convenient.

The repairman arrived and diagnosed the problem quickly. It turned out that we needed a new compressor piece and some freon put back into the system. The whole job ended up costing around $1,200, which is a significant amount - but I guess you pay for their expertise over the labor costs.

There was also a discount on the bill, so my wife had to run to the bank because it was a $92 difference, which is considerable. Despite being pricey, they did an excellent job fixing our problem. If you're not comfortable with DIY repairs like this, just pay the professionals - trust me, it's worth avoiding the hassle.

I'd definitely recommend Arnica for AC unit issues if you're having trouble getting your system to work properly.

The repairman was also very nice and helpful - a pleasant surprise in an otherwise stressful situation.

We hired Arnica to tackle various AC problems in NYC, and they exceeded our expectations. The resolution was fast and efficient across all households we contacted them about. Their team of techs is highly skilled and patient with customers who aren't familiar with HVAC issues - a refreshing change from some other companies. We'll definitely go back to Arnica if we need any further assistance.

The team at Arnica Heating did a great job, coming across as genuinely professional and courteous. Paul and Michael were particularly impressive in their efficiency and attention to detail. When they finished the boiler installation late at night on a chilly evening, it was reassuring to know I had heat still. The customer service department, led by Jackie, consistently provided friendly and supportive assistance.

I've relied on Arnica Services for years, consistently finding them reliable and skilled. They offer a scheduled arrival window and call advance notice when their technician is en route.

The most recent service person demonstrated attention to detail, moving with care through my carpeted space to reach the backyard and surrounding plants near the AC unit. He also provided guidance on future prevention measures.

I've come to rely on Arnica for my home's air conditioning needs. With six split system units, I trust them to diagnose issues or perform maintenance to prevent problems. While their prices may be slightly higher than average, the expertise and professionalism they bring are worth it. They demonstrate a clear understanding of their work and conduct themselves in a tidy, responsible manner.

Working with Simone and Jackie from Arnica was hassle-free, thanks to their professionalism and courtesy. They replaced my old heating system without delay, installing a new one that's far superior to the worn-out unit it replaced. Both Simone and Jackie are knowledgeable experts who get the job done efficiently. I'd wholeheartedly endorse Arnica to anyone seeking reliable home services.

I've had my furnace serviced twice, once when it was new about a year ago, and again recently. Both times the work got done on schedule with minimal disruption to my home. The techs were knowledgeable and answered all my questions clearly. I called around 10am for the maintenance appointment and someone showed up within a couple of hours. They did the job quickly and efficiently. Their professionalism and courtesy are notable - they actually care about their customers' satisfaction.

We recently opted for ductless ACs and made the right choice with Arnica Cooling and heating. The staff, Jackie and Simon, were excellent - professional and efficient in setting up the installation process. Contractors and electricians were coordinated seamlessly, resulting in a smooth 1.5-day installation. We're thoroughly satisfied with the outcome. I'd highly recommend Arnica to anyone considering ductless ACs.

I had an outdated furnace that was due for replacement. Researching top brands led me to Arnica, which carries American Standard products. After sending a message through their answering service, Simon from Arnica called within hours, discussing options and scheduling a visit within the same week. Pricing and warranties were fair. The staff, including Simon, were courteous and competent. I found them to be reliable and trustworthy. If you need heating work done, I'd suggest contacting Arnica.

I recently had an excellent experience with Arnica Heating and AC, Inc. They serviced our Mitsubishi Duel Duct System on short notice, and I was impressed by their professionalism from start to finish. The technician who visited our home was courteous, tidy, and efficient. The team members on the phone were also friendly and helpful, setting a positive tone for the service. To top it off, they checked in after the job to ensure we were satisfied - a nice touch. I'd definitely consider them again for future needs.

Arnica did a great job installing my ductless split unit system, from initial estimate to completion. Their team was fantastic to work with, providing clear answers and necessary paperwork for my cooperative. They showed up on schedule and completed the installation efficiently, leaving me with a reliable and efficient heating solution.

I've had my boiler serviced by Arnica for three years now. Their initial installation was spot on - no fuss, no bother. They're always responsive to my queries, which is a big plus. Today, Paul turned up as scheduled and got the job done swiftly. Impressed with the whole experience and would definitely recommend them to anyone in need of their services.

I'm extremely satisfied with the level of service provided by Arnica. My heating system suddenly stopped working on January 2nd. Given their good reputation, I contacted them and a technician arrived at my home the following day, John being his name. He quickly identified the problem - a faulty control board - in just 10 minutes. Although this seemed too quick, it turned out to be accurate. New parts were ordered and installed on the next visit, restoring my furnace to working order. I was impressed by their prompt and courteous service throughout the process.

I had a cold furnace on the line until Arnica stepped in. They got back to me fast and sent someone over who nailed the issue right away. The parts were ordered quickly, so they could fix it pronto - a big relief since winter's coming. I was pleased with the whole experience: the dispatcher and technicians at my doorstep were all top-notch, friendly, and courteous. They kept me in the loop throughout the process, which is more than I can say for some companies.

I had a mini split heat pump system installed by Arnica last March in our Brownstone apartment in Park Slope. The system has been doing its job well, keeping our place warm and cool as needed. We did experience some issues with leaks about a year into use, but the team from Arnica was on top of it, fixing the problem promptly and professionally. They were also very friendly to deal with. Our neighbors in the apartment below us are now fans of Arnica too after we recommended them, and they're just as happy with their installation.

Arnica delivered top-notch service, starting with a swift response to my initial inquiry. The office kept in close contact throughout the installation process, ensuring everything ran smoothly and addressing my concerns thoroughly. The installers, Paul and Ryan, were consummate professionals who treated me with courtesy. What impressed me most was Paul's extra effort to fine-tune the outlets and lend a hand with some minor finishing touches – even helping me repair damaged paint edges on newly painted walls. Overall, I'm extremely satisfied and would enthusiastically endorse Arnica.

I recently had a ductless A/C unit installed in my older Staten Island home, after doing some research on the product I needed. I opted for a 24k btu Mitsubishi unit, as it seemed to be the most popular choice among neighbors who loved their units. After gathering quotes, I checked with the Better Business Bureau and was pleased to see Arnica had an A+ rating, making them stand out from other installers.

What really sealed the deal for me was that they were an award-winning Mitsubishi installer, which gave me confidence in their expertise. From the initial phone call to follow-up calls after installation, my experience with Arnica was top-notch. Every question I had was answered promptly and thoroughly - either over the phone, via email, or in person.

The technicians and staff at Arnica are all professionals, both in and out of the office. While I didn't get to meet Neil, the installer who did my unit, I'm convinced that whoever handles your installation will do a great job. The company's focus on customer satisfaction shines through in everything they do.

I'd highly recommend Arnica to anyone looking to install ductless A/C units - they truly deliver.

I recently had my Mitsubishi Split System installed by Arnica Heating and Air Conditioning in my Central Park West apartment. The team from start to finish - installers, office staff, and owner - was impressively efficient, respectful, and customer-focused. They tackled the unique site issues I presented with ingenuity. The work area was spotless when they finished. Overall, a seamless experience that earned their high recommendation.

Had a decent experience with Arnica for my new boiler installation. The initial appointment process was smooth, with timely paperwork and scheduling. The office staff seemed friendly and professional. However, the installation itself had some issues - the tech didn't connect properly to power, causing the boiler to shut down quickly. But they followed up promptly, sending a different technician who fixed the problem and set up the thermostat. Both technicians showed good follow-up service. Overall, it was a solid experience, despite some initial hiccups. I appreciate their effort to resolve the issue and would consider recommending Arnica in the future if possible.

I had a faulty central AC that needed urgent attention. They sent someone over the same day I called, and he got it fixed quickly. The technician was courteous and expert. The office team followed up to ensure I was pleased with the work. Their service is top-notch, and they offer fair prices.