HVAC reviews in Staten Island, New York

Quick and reliable service. The tech was courteous and knowledgeable, and I'd definitely recommend this company again without hesitation.

This company has exceeded my expectations from start to finish. The initial call with the receptionist was a pleasant surprise - she was friendly and got me set up quickly. When the technician arrived, George, he showed impressive expertise in recommending the best AC unit for my home. His quote was fair and reasonable.

The installation team, led by Richard and Matthew, were on schedule and delivered outstanding work. They took the time to address all our concerns and questions. Overall, I'm thoroughly impressed with this company and would highly recommend them to anyone in need of a new AC unit.

Our technician, Mike G., showed up promptly and acted professionally. He gave us confidence that our system is ready for the next season.

Arrived right on schedule, extremely courteous and informed staff member helped us understand our options and promptly resolved the problem.

The service provided was exceptional, delivered with respect and professionalism that set a high standard for the industry. I would wholeheartedly endorse this company. They tackled a complex job installing a heavy unit under an old house's attic, navigating narrow steps to reach it. The exterior units were carefully positioned on concrete platforms without leaving any mess behind, impressing me with their attention to detail and commitment to preserving the property's condition.

Excellent work by Anthony D. Highly recommended.

Excellent service, extremely efficient and thorough. The team performed a high-quality installation of my new water heater in record time, impressing me with their professionalism and attention to detail. After the old unit was removed, they did an outstanding job of maintaining a clean workspace throughout the process.

This company is incredibly quick, far outpacing Speedy McQueen's pace. After spotting rust on my water heater, I booked an appointment through their website and they arrived within 20 minutes. Their technician will have a new system installed in under two hours. Extremely satisfied with the service provided.

Bob Mims excels at heating and air conditioning, delivering top-notch service with a team of friendly and knowledgeable technicians who make the experience a delight. Quick response times, particularly in emergency situations, set them apart - our last visit was exceptional.

I needed urgent help with my furnace on Sunday evening, which conveniently broke down during a snowstorm. I contacted Bob Mimms for emergency service and within half an hour, George M arrived at my place to diagnose the issue - it was old and no longer viable. He explained the situation, presented options, and scheduled a new furnace installation for the following day. George also managed to get my original unit operational, saving me from the cold night ahead.

Excellent service from a knowledgeable technician who took the time to explain the work and offered helpful advice to maintain my AC unit's performance. Extremely professional, I highly recommend this company without hesitation.

Anthony did a great job fixing my issue right away, diagnosed the problem quickly and had everything sorted out in no time. He even brought the necessary parts himself, which was impressive. Thanks for getting my system up and running again!

Glen was top-notch. He accommodated my tardiness from the first visit and we rescheduled without issue. After ordering a necessary part, it was installed within a few hours of the next appointment, showing impressive turnaround time.

My technician was exceptional. He made multiple visits to address an air flow issue, ensuring even heat distribution throughout all vents. Patient and professional, he took his time with me, exploring various solutions. The problem seems resolved for now, and I appreciate Glenn's dedication and courtesy.

However, the service manager, Vinny, who accompanied him on my last visit, left a sour note. He said something that seemed dismissive - "I hope I never see you again" - which felt unnecessary and slightly condescending. Despite this, Glenn's professionalism stood out, making me feel valued as a customer.

Great experience with this home services company - thanks for the professionalism and clear explanations from Anthony. The scheduling process was seamless, with reliable appointment times and efficient service. Bob Mims has been outstanding, addressing every concern promptly and effectively.

I've been fortunate enough to work with George M, a technician who consistently makes service calls worth the cost of Bob Mim's visits. He takes the time to thoroughly explain any questions I have about my system, the reason for the breakdown, and helps me become a better heat system owner. This is a big part of why I appreciate Bob Mim's team - they're capable, knowledgeable, and efficient.

I recently replaced a 20+ year old Weil-McLean system that had never given any issues until it did. It was replaced in December 2022, and I've had two service calls so far. The latest one was particularly expensive, as it wasn't covered by warranty. I'm currently dealing with another issue related to the expansion tank, which had a perfect circular perforation measuring 2/16". This is my third costly service call.

The lack of warranties beyond a year after installation from Bob Mim's has left me frustrated and angry. Without home warranty insurance plans, it seems like no one advocates for you when issues arise with your new boiler system. I've learned this the hard way, as things are not built to last as they used to be.

I was pleasantly surprised by Bob Mims' prices for the job. The technician who showed up was top-notch, explaining the problem with my heating system in a clear and concise manner. Overall, a solid experience from start to finish, but the initial price quote felt a bit steep.

I recently found myself in need of furnace repair on a bitterly cold day, and after calling around to several companies, Bob Mims sent a technician out within a remarkably short three hours. I'd give them a perfect score for service expediency.

The technician, George M, was friendly and professional, and he efficiently diagnosed the issue with the control board. Given that my furnace is 25 years old, it's remarkable that it's only now begun to show its age. The solution proposed - replacing the control board and considering a new furnace - seemed reasonable, even if I wasn't thrilled about the cost.

Unfortunately, the repair bill was quite steep: $1205 plus $136.85 plus tax. I couldn't help but feel that the price was inflated, especially when compared to what I'd found online. According to my research, the parts alone would have cost around $250, leaving a significant margin for labor and service calls.

I did try to compare prices with other companies, but none of them came close to Bob Mims' quoted amount - it seemed like they were charging significantly more than their competitors. I understand that bigger companies may have higher overhead costs, but in this case, the markup felt excessive.

Despite my reservations about the price, I was impressed by the company's responsiveness and professionalism. When I called to express my concerns, customer service was helpful and apologetic, offering a $200 refund which I ultimately declined.

In the end, while Bob Mims' prices may be steep, their attentiveness and courtesy make them a reliable choice in an emergency situation like mine. However, if you're not facing a critical issue, you may want to shop around for quotes before committing to their services.

George did an excellent job. Bob Mims stood out as the top choice, especially during emergency situations like my heater failure. After 15 years with a failing furnace, he was knowledgeable and professional in his assessment. A fair price was quoted, and I highly recommend Bob Mims for HVAC work.

Josh arrived promptly on a Sunday morning to fix a heat issue that left our home unbearably cold overnight. He efficiently diagnosed the problem, replaced the faulty part, and restored warmth within 30 minutes. Throughout the process, Josh was professional, courteous, and demonstrated a solid understanding of his trade. His prompt service and expertise made all the difference on a chilly morning.

The Bob Mims team has consistently demonstrated exceptional expertise and empathy, earning them a reputation among families for generations. As one of their long-standing clients, we've witnessed firsthand how they transformed our home into a haven of reliable care. Recently, their prompt action was particularly impressive when they swiftly replaced our furnace and heating system just hours before a severe snowstorm hit on January 25th. This timely intervention, led by Glenn McCormack, ensured our warmth and comfort by the following day. Their dedication is always more than we could reasonably hope for, bordering on extraordinary.