HVAC reviews in Durham, North Carolina

I would like to share how amazing the service is, they were not only responsive but when my AC unit went out they came within the following couple days. They were very responsive, with phone calls and any questions or concerns I had. I will be willing to go back to them as long as I’m around the area! I honestly recommend this company to any of my family and friend they did such amazing work only took a couple hours , and my house was cold like Antarctica within the end of the day!
I just want to appreciate to owner for all the amazing work he did and amazing staff he has.

The Piedmont Metro team that replaced my furnace was Metro from Fayetteville Rd., Durham. They responded promptly and kept me informed about the replacements and the cost! They replaced a 30 year old furnace and used as much of the duct work, etc. as possible which really helped with the cost. The price was extremely reasonable. I have recommended them to my friends (who have had their services and have been very happy). I will continue to do so

Piedmont Metro is the absolute best. They’ve answered frantic calls, come out immediately and have excellent pricing while being kind, thorough and patient. We’ve had an a/c unit die at the peak of summer, which they kindly got limping along until the unit we needed was delivered, and just today they answered the phone before 8a and arrived before 10a to replace the downstairs furnace. Again, keeping it affordable even with the huge inflation of costs they are incurring. Everything is left neat and debris cleaned and they’re nice to my dogs. You couldn’t ask more of a company, or the individuals working for them.

At the beginning of the summer, after a day of calling AC companies without any success, because "everybody's" AC broke down at that time, Morgan from Piedmont Metro eventually saved us, when he called around 6pm and came and fixed our AC unit the same day around 10pm (no surcharge). That was great service. However, when we wanted to ask Piedmont Metro about furnace maintenance and estimates on other services, no technician has ever called us, despite two requests submitted through the friendly call center (which was however no help regarding information - they only submit your questions to the technicians). That is why I can only give three stars. It doesn't seem like high HVAC season right now, so I don't understand why it is such a problem to get a call, even if just to say that they are fully booked.

Piedmont Metro installed a Goodman heat pump for us last year after our AC pooped out in the dog days of summer. AC worked perfectly through the end of the warm weather.

A few months later winter rolls around and the heat doesn't work. Piedmont came out and manually switched the system to heat, citing a faulty (preexisting) thermostat. I bought and installed a new smart thermostat.

A few months later, come March or April, we needed AC again. Turned on the AC, AC didn't work, so Piedmont came out again and manually switched the system back over to cooling. Said the thermostat's the problem. So I went out and bought a second brand new thermostat and installed it. No dice.

Now it's September and it's getting cold again and our heat doesn't turn on. Had a different company come out (Green Horizon) and they figured out that the orange wire that controls the reversing valve had a short somewhere.

After diagnosing the problem Piedmont couldn't diagnose Green Horizon suggested using one of the other unused wires instead of the orange wire. Worked like a charm. Piedmont's responsive, friendly, but ultimately incompetent, at least in our situation.

Piedmont Metro did a great job responding quickly to evaluate our HVAC. They scheduled the appointment the next day and completed the work on time. Reece did a great job installing the new system and my kids enjoyed watching him work. We appreciate the owner, Robert coming out to review the job when it was completed. We feel the price was competitive and the service was excellent. Definitely 5 star service from Piedmont Metro!

I recently had the pleasure of working with them for my heating and cooler needs, and I couldn't be happier! Their team was professional, knowledgeable, and efficient. They quickly diagnosed and fixed the issue, ensuring my business was up and running again. I highly recommend them for all your heating and air needs!"

Jacob, the repair technician, was fabulous. 10 out of 10! Personable, informative, and efficient.

Piedmont Metro was absolutely amazing! We had run into multiple issues while re-doing our siding, including a broken HVAC unit. The gentleman who initially came out was professional, honest and knowledgeable. We decided to fully replace rather than repair thanks to his suggestions (without pressure too). They came the next week and put the system in quickly, stayed to make sure it was fixed and went above and beyond on aiding with other issues they found under the house. MANY thank Piedmont, we will be using you in the future!

Our AC went out, I contacted a big brand name company to come out and take a look. The tech was good and did explain the issue to me but his quote to repair was so much.. then we got to talking about how much to replace the unit. This is where big companies just get out of control.. he had to call his dispatch and then they had to get a sales person over to go over their sales pitch regarding a new unit.. This process took so long and then finally got the insane Quote from them the next day...

So after all this I was recommended by a family friend to contact Piedmont Metro, I talked to Robert and he got me in touch with Jason and he was very professional and very knowledgeable about our system, they gave me a quote on the repair which was way lower and also gave me a quote THAT DAY on a new system. We decided to go with new system which was way less than what the big brand name company quoted for . Next day they came out and installed the new system. They got us up and running and even the next day they came to double checked the system to make sure everything was working properly. I will be using Piedmont Metro for now on as there team was great.

Thx!!

My house temperature had not been getting below 82 degrees for a few days. I called Piedmont Metro last night and they were at my house after lunch today. They made no disparaging comments about my 1970’s unit (as many other companies have) and did not try to sell me a new unit (as other companies have). They quickly diagnosed the problem, got the part, and fixed it. Two hours later, my family is enjoying a cool house.

The service was professional, fast, clean, and kind. They are even dog-friendly! I will continue to use Piedmont Metro for all of my heating and air conditioning needs and I recommend that you do, too.

We had problems with our Hot Tub which would not turn on. Called Piedmont and Jason and Morgan came to see what the problem was!
Both of them were great! They fixed the electrical issue and added it to our Breaker Box! Excellent people and great service! If we need anything electrical again or the other items that are listed on the Piedmont Website - we will call Piedmont...The price was better than any other company !have charged! Thank you Jason and Morgan! Amazing that I had to call Robert 1 week after we needed them for the hot tub...WE had a crisis with the Carbon Monoxide Alarm and called 911 had the fire department in Chapel Hill come in 15 minutes they told us to turn off everything in the house and could not fine the source on our gas appliances that was causing the alarm so they called the gas company who found it to be the Gas Dryer with a flex vent with a split in the vent and should have been a hard pipe per code! Jason, Morgan and Robert came and did not leave until everything was working. You want a great work team and wonderful owner of the business and people that do the best job CALL PIEDMONT METRO better yet go to their website and see all the things listed that they do for their customers. If I could do a 10 Star review I would do it a heart beat! They are friendly, hard workers and a great team.

Piedmont Metro installed my dad’s downstairs unit 2 years ago and replaced the upstairs unit recently. Both times, they have been professional, knowledgeable, on time, and offered fantastic customer service. Recently, I’ve had to call them out a few times to make a few tweaks and they came out right away every time. Morgan, Thomas, and the entire Piedmont Metro group are doing fantastic work in this 100 degree heat! Thank you all! 5 stars all the way around!

Update: we just used Piedmont Metro again at our new home! The unit was old and they sent a tech out quick! After talking with the tech we decided to get a new unit. They were so polite and worked around my schedule to get the new unit installed quick. Thank you Piedmont Metro for the fast an polite service! Great company!!!! 5 stars all the way!

Recently we went to turn on our AC and only got hot air. We called Piedmont Metro after a recommendation from a neighbor. The customer service was great. They assured us by phone they would have someone out quickly. A technician promptly arrived and checked out our unit. He explained everything that needed to be done and quickly had us up and running. I recommend Piedmont to all my friends, family, and neighbors.

Recently replaced my 20 year old HVAC system with a new Goodman HVAC system. Morgan and his crew were professional, knowledgeable, and hard working. Excellent, quality service. Thank you.

From the initial call to the office through the actual repair, within hours, everyone was very professional and very nice. Jacob and Fabian are the best. I would highly recommend Piedmont for all your HVAC needs.

Had a gas leak at my home and they came out quickly. The technician was professional, explained everything clearly, and fixed the issue safely. Great service. Thanks

These guys have gone above and beyond to diagnose and fix my heating problems as quickly as possible. They respond promptly to emergency calls and pride themselves on their ability to help their callers, whether first timers or folks who have used them several times

I would like to thank Piedmont Metro Heating for all of their Services. They have always been on time when i requested service very professional and understanding to what is needed and when it is needed. Mr. Morgan explains exactly what is needed to be done before that work is done so there are no surprises on the customer side. I have had the pleasure of meeting three of his employees and these are great guys to have working on any AC unit and even some electrical needs i have had come up at my properties. I had them repair my AC unit at home and the great thing about their employees after they finished repairing my unit i was next door trying to help a neighbor who had go his car stuck bad, so they came over and help me get him out, that was so wonderful for them to do as they did not have to do that. This is really a great company to have working on your AC units electrical and etc. I highly recommend this company be the first ones you call for services needed for Commerical or home needs. I personally would not call anyone else as i have used many companies that does not even come close to the service or price that Piedmont servers you.

Technician came over checked my cooling system and got it back working in no time. Pleased with Piedmont service and professionalism. I did not not have to pay for anything as part of routine maintenance.

I had an issue where my AHU was tripping the breaker. I called Piedmont and spoke to Morgan who was very friendly and professional. We discussed what was going on and he sent Jacob out to diagnose the issue. Jacob was also very friendly and professional. Jacob did a thorough job checking over everything. The price was very reasonable and I will definitely be calling Piedmont for my annual HVAC checkups and if any future issues arise.