HVAC reviews in Durham, North Carolina

Heating and Air Conditioning made everything easy from the first call. The technician showed up on time. He solved the problem quickly. Good experience overall.

Great family own business, nice people and great communication

I called thinking they were electrical contractors by mistake, but Donald was very friendly and referred me to an excellent electrician in the area. Very professional and courteous.

They do great work,Cory has been to my house twice and did a great job!I would highly recommend L.D. Swain & Son.

I heard they can be trusted and I found that to be very true in my experience with theme . They replaced AC compressor. They were prompt and charged a lot less than another company would have.

AC went out and Brandon came the same day we called. He quickly diagnosed and repaired the issue (capacitor). Professional Quality service. Very reliable. Highly recommended.

LD Swain and Son has been and continues to be of great customer service. Prompt response to all service calls. I have had the pleasure to have them service our church HVAC for the two years I have been Chair of the building committee and have had them install a brand new HVAC system in my own home. I truly recommend their services with no reservation what's so ever. Rick the owner represents his business extremely professional. Highly recommended.

Saul.

I would like to thank L.D. Swain & Son for the fast and professional service they have provided me over the years. Recently we were having a problem with our outside unit not working properly and knew it was about to age out after 16 yrs.. After making a call they were able to accommodate my schedule to have an gentleman come out and talk what our options would be and give an estimate for an install of new unit. We were both on the agreement that it was time for new install but me like most I was going to get all the cold air I could out of the old before the new unit. Well came time for family vacation the following week and received call from house sitter stating it was hotter than,(well we all know the saying) in house. It was time and after one call we were scheduled for install. It was very reassuring knowing that we were about to receive professional service and install of new unit while out of town. Me like most guys could not wait to get out of the car when returning home to put my eye on the new and shiny components installed. GREAT job guys. We are worry free and my wife is about to freeze me out. I thank you and great job done. Professionalism at its best. JB

LD Swain charged us $90 for a service call to fix their problematic air conditioner coil replacement which was still under warranty! We will never use them again. They installed our two HVAC systems in 2000 and have serviced them ever since. In Sept 2010, LD Swain had to do a $1,148 coil replacement on one of the units; we paid the bill promptly as usual. Nine months later, there was a problem with their installation; their worker fixed the problem right away and said that the repair was under warranty. We have since been invoiced for $90 for the service call. My husband wanted to discuss the problem with one of the owners but could not get past the woman who does the billing. She insists that the repair was under warranty but that the labor to make the service call was not. What she failed to understand is that, if they had done the coil replacement correctly to begin with, there would not have been a need for a service call! We will pay the $90 but will never use them again.

I don't write many reviews, but L.D. Swain & Son definitely earned these five stars.

Our A/C wasn't working, which was the last thing my eight-months-pregnant wife needed, but Donald managed to fit me in ASAP (despite being totally booked for the next several days), and Shane and my guy Brandon quickly diagnosed the issue, ran a whole new wire through the house, and got our A/C up and running in no time.

I'm a new homeowner, but I'm already realizing the value in working with local, family-run businesses like L.D. Swain & Son. They knew my pregnant wife wasn't going to be able to sleep in his hot house, so they showed some heart and made it work despite how busy they are.

For quality work, great value, and awesome customer service, look no further. Thanks, guys.

Mike

We were referred to LD Swain by our contractor. LD Swain installed a new heat pump in our home. They identified our previous system didn’t have the proper size return. Now the new system works perfectly! A tremendous improvement. They are quick and efficient. Good communication and friendly staff. Highly recommended.

We had LD Swain come for a second opinion on our ac/heating unit. Not only did they disagree with the other companies assessment, but they were able to get our unit working! Honest and trustworthy, they’d saved us thousands and have earned our business for life! Highly recommend!!!

Went with a mini split wall unit when we built our house just for it to be replaced a year later due to saw dust in the vent (left on during construction?). Second unit leaked blue liquid down the wall and dripped ice on expensive electronics. Just recently, the unit went out entirely, they took 3 days to come look at it then couldn’t figure out what was wrong just to order a part with no ETA for the past week in this extreme heat wave. Stuck without AC for the past week. Awful customer support and terrible units. Save your energy and just go with a different company.

Piedmont provided a Rotoscoped-Rooter Service. The repairman was here one hour and fifteen minutes. The service was performed well. The price of $605 shocked me. You judge whether a guy should earn that amount of money to unclog your drain in essentially one hour.

I had a great experience with Piedmont. They were able to get my heat back up and running promptly. I will definitely recommend them to my friends and family.

Excellent service! Had my unit running in no time!! Not only that, but were able to put me on the schedule the same day for a diagnostic check!!

Piedmont Metro is a very professional and personable company.
They fixed my heating unit. They were prompt and did a great job.
I recommend them highly...

Had to call the Durham location to ask some questions a few weeks ago. They were nice when they installed our AC unit but now after they have got our business, they became extremely rude to us. The guy over the phone was so rude and impatient every time I interacted with him. I told him we wouldn't need the check up on the AC unit, he said "ok" annoyingly and hung up on me.

I had recently purchased a house and with the summer just arriving, my ac decided it wasn't going to work this summer. Luckily the guys over at Piedmont Metro got my unit fixed just in time as the humidity hit. Great work guys and thank you for the service.

We had air coming into our home, but it was not cooling...instantly we knew it must've needed freon (or coolant/refrigerant). *Note: I am not as much of an expert with HVAC as I am with plumbing, but I just knew that sitting in a hot house with my mom and 8yr. old child with temperatures averaging in the upper 90s+ was NOT happening.

At any rate, after multiple failed attempts to find someone (ANYONE) who would come out without a week or more of a wait list as well as insane price quotes for diagnostic tests and lot of other unnecessary fees before getting to the pricey cost of refilling the A/C unit with the material that makes the air cool, the Lord sent us the sweet receptionist (hate I can't think of her name), followed by a return call from Robert, ending with Alex. PRAISE THE LORD!!!

Not only did these 3 individuals arrange for us to have air, they did it within a 24 hour window...the day after one of the busiest holidays -the 4th of July! They were professional, Robert was honest about time windows and costs, and Alex was efficient and thorough with his work on our unit -which, by the way, didn't even seem to take but 30 to 45 mins. My mom, daughter, and I can't begin to tell you how ECSTATIC and gracious we were for the Piedmont Metro team...and might I add, the house is now so cool, we actually had to bring out blankets! Ha ha ha...no, we just raised the temperature a bit. But, all in all, we will NEVER go to another big chain HVAC company or our sorry a** insurance company [AmHS] again.

Thank you, thank you, thank you to you 3 angels!

Called Piedmont around 3pm and they had a tech here by 4:15pm the SAME day! The repair man was very friendly and professional and was able to identify and repair the problem within 30 minutes. I would highly recommend this place and will use them again when needed.