HVAC reviews in Durham, North Carolina

I had them over for a tune-up in July for my 4-year old central air unit. Come October and my furnace wasn’t working because of a broken limit switch sensor. Something they should’ve clearly been able to spot during the tune-up.

I scheduled an appt with Alternative Aire to get a second opinion after a consultation with a different company in town who I suspected was trying to overcharge me. And I'm so glad I did!

Joe was the technician who came out and he not only checked my system, but took the time to explain the different measurements and operations of my HVAC to me so I could be more knowledgeable in the future. I'm so appreciative of his willingness to go beyond just doing the work and educate me in the process. Highly recommend!

Cost to diagnosis my issue was reasonable and the follow up quote for a new compressor fan and motor was also not unreasonable high at about 2x the cost of the parts. Technician was knowledgeable and very polite. I would recommend their services.

I called them out for two very specific jobs: clean evap coils and do a minor ducting job.

* They didn’t clean the coils (said they were already clean)
* They didn’t do the ductwork (said they’ll send a quote)

They did try to sell me a new furnace, which I don’t need. Charged me $130 for the sales pitch. Typical for HVAC companies out here. 2 stars because the techs were nice.

Happy with the tech. who came and did our service. He was prompt and got the job done in a very timely manner. I would love to pay for the maintenance plan, but I will not have any bill that is automatic withdrawal from my bank account. Let me be billed once or twice a year, and I'll gladly sign up for your maintenance plan. Please come-up with a maintenance plan where I'm billed once or twice a year. All other businesses do so I don't see why y'all can't come up with that type of maintenance plan. Let me know when you develop this plan and I'll gladly sign up. Thank you Kevin Hinsdale

My furnace couldn't keep up on one of the coldest nights of the year. An Alternative Aire technician was able to come to the house on Sunday morning to fix the problem. I so appreciate their quick and knowledgeable repair crew.

Our heat system stopped working as freezing temps were going to hit this weekend. I called earlier this morning and Charles Stewart arrived later at 4PM. Turns out a motor was out so he quickly called a nearby supplier to leave a new motor for him before they closed at 5PM!! He came back with the motor and within minutes was able to get the heat was back on. MUCH THANKS to Charles Stewart and Alternative Aire!!

The technician was only on-site for approximately 15-20mins and did not complete all of the items as described on the website or my invoice. He also stated that my unit was from 2021 but, it's the same unit that was here in 2017 when I purchased the house and no parts have been changed on it. HOW CAN THAT BE ?! He was obviously in a rush to get done and apparently doesn't know what he's doing or talking about. BEWARE !

Very easy to schedule a maintenance appointment online. The price was transparent (easy to find on the website) and a good value compared to other companies we have used in the past. Our technician, Joe Koehler, was friendly, courteous (wore shoe covers inside the house without being asked), punctual, and knowledgeable. We will continue use Alternative Aire in the future.

Enrique came out and easily diagnosed what he thought was the issue from my description of it. Sure enough, he was right after he went up to look at the HVAC. Their website description is accurate - they do not push services or pressure you into spending more. Enrique provided options to fix the issue, whether we wanted to do it ourselves or have him do it and was transparent about pricing. This was about 2 months ago and our heater is working again like it used to without any issues - I would not hesitate to contact Alternative Aire again in the future.

Joey K. visited our location and completed a thorough heating tune-up on our heat pump. He was friendly and professional and took the time to explain everything. The communication from scheduling to the completion of the job was fantastic.

Danny at Alternative Aire did a great job with my HVAC system consultation. I told him the issues I was having, and he nailed down the root cause and offered some suggestions for improving the issue. Ultimately, he came up with an idea that would improve airflow without requiring an expensive solution. I really appreciate his expertise and comprehensive explanations. I'm a happy customer!

Had an issue with my heat pump during a recent cold snap. It was Sunday night so I went to their website and booked an appointment for 8:30-11:30am Monday. Joe messaged and showed up at 7:30am! Took Joe no time at all to figure out my issue and he had me sorted out. He took time to explain my situation and had me check in with him on his personal phone later in the day to ensure all was good. Very impressed with the level of service and the reasonable pricing. Thanks for keeping us warm!

We have had Lee Air for many years. They come twice a year to service our unit. I called 2 days ago, got a message saying they were closed (mud afternoon) and went to an answering service. She assured me someone would call back. Here we are, 48hours later, got the same office closed message. What is going on?

I had an HVAC installed by them recently and was pleased with how quickly they got the job done. Then when we needed to run the furnace it wasn't starting, so I gave them a call this morning, and Michelle told me they were booked today, but maybe could squeeze me in. I'm glad she worked her magic with the schedule, the technician came out and got our furnace working in probably 2 minutes.
Great service, very friendly, knowledgeable techs. I'd highly recommend them.

Gary was very professional and did an excellent job maintaining our 2 units. One of our units was recently replaced by Lee, and the other unit is over 20 years old. Each unit was given the same care, and I feel very positive that the service will keep the old and new units running.

Our business has worked with Lee Air for more than a decade, and we've found their techs to be top notch. Gary and Ronald especially have developed a detailed, intricate knowledge of our shop's quirky HVAC units, and they've reliably kept them running despite their advanced age.

We had an air conditioner outage today as a result of another contractor doing damage to the electric company's lines that supply our business, which caused an intense power surge. Sarah courteously answered our call and reported details to Jason, their service manager, who treated this business-impacting situation like an emergency. He found and scheduled a tech to respond very quickly. Gary was here quickly, and he efficiently diagnosed and repaired the problem. Once the A/C was cooling again, he walked me through all of the services that he performed to get the A/C restored.

Our shop is cool again and our customers and staff are comfortable!
Thanks for your great efforts today Lee Air, Gary, and Jason, and Sarah! Kudos from your friends at Great Outdoor Provision Co.!

Decided to switch to Lee for routine HVAC maintenance service this year. Dale was on time, very professional and knowledgeable. Glad that I made the switch.

Jeremy Raymond, our service tech, was here today and was wonderful to work with. He explained everything well (despite his Boston accent) and did a great job. He was very professional and cared about doing a great job. Very thankful for him!

Lee air’s whole team is great and Jeremy was no exception, excellent guy and great tech. We have done business with Lee for the last 3 years and they are always prompt, fair, and honest. Anyone in the area should be using Lee Heating and Air for their homes or businesses!

Gary was very efficient and thorough, cleaned our HVAC equipment for our annual spring check up. He explained things well when he was done. We'll continue on with Lee Air for sure. Thanks.