HVAC reviews in Durham, North Carolina

So our control panel screen went blank. I went through all the checks I could before calling Lee. We have used them for our AC units and maintenance for over 10 years. The maintenance person came to fix our problem. After about 15 minutes in our crawl space he said it was a faulty switch and was replaced. He also indicated that the furnace was old and we were on borrowed time and it cold give out on us completely soon. He highly recommended a new unit and worked up a quote. The office IMMEDIATELY followed up to schedule the replacement. Of course for such an expense I always get at least two quotes (~$5-$6K). the other company came and fix the furnace with a new part and indicated that we should get another 2-3 years out of the unit. Total cost <$400.

So my questions to Lee are:
1. It seems VERY coincidental that my unit gave out the day after you fixed the switch.
2. The second company indicated that there was a plastic part broken (counter-balance) internally that usually doesn't break the way it did but would definitely impact the furnace running in. short order. Hmmmm.
3. If the other company saw a 2-3 year fix, why didn't you?
4. I want to believe the switch was indeed replaced but given #1 and #2 above have my doubts.

I am suspicious enough that I think all you accomplished is losing a 10 year customer. Way to go!

I once again received excellent service from Lee Air Conditioning when my Fall maintainence was performed by their technician Gary. He was on-time, efficient, professional, and thorough. I have relied on Lee Air Conditioning for over 25 yrs to keep my HVAC systems in good working order

Oh my goodness. Please consider this a PSA, and avoid working with Lee Air Conditioning in Durham at all costs. We purchased two new units two years ago, and have had THREE appointments to have them come service the units. We have waited at home a combined 8 hours for the technician to show up. No shows every single time. Every single time. No phone calls. Nothing. I phoned the office to express my dismay. "Sarah" was so incredible rude and unprofessional. Incredibly poor customer service. Such regrets in purchasing from this company. We will take our hard earned $$$ and time elsewhere. Suggest you do the same. -- Becky (Chapel Hill)

Matt with Lee Air Conditioning did a great job explaining my AC problem and had it fixed quickly. Lee has always done great work for our family. We are glad to do business with them.

Great service with Lee air for going on 30 years in both of our homes! Always ON TIME and KNOWLEDGEABLE and KIND!!!

We chose Lee Air Conditioning to replace our air conditioner on our heat pump because of a very long working relationship with this local company. We had our first heat pump installed by them in I think, 1977 and that was replaced in 2007 by Lee Air. We have always trusted them and have known from experience they know their business and respect their customers.

We have also used Lee's since we came to NC some 20years ago.
All of the technicians do a great job. Happy to answer questions and give advice. Our latest visit was from Jeremy - good job done.
What I like is once you sign up they contact you twice a year to schedule either the furnance or a/c .

Always excellent service! Gary is a superb technician. Highly recommend.

We have been customers of Lee air-conditioning for over 40 years. They have installed a number of units over this time. They perform regular service maintenance and our promptly available for any problems. Their technicians are personable and reliable. They show up on time and get the job done efficiently.

We highly recommendLee air-conditioning without reservations.

Thank you Lee Air Conditioning!! We now have a reliable and trustworthy company to fix and maintain our HVAC system. Brad is phenomenal and very knowledgeable!! He was patient answering all my questions. I was so impressed that I signed up for their maintenance plan after Brad helped us. I recommend Lee Air Conditioning to anyone looking for an honest company.

Had Lee Air-conditioning out for routine inspection. Matt was early for the appointment time and efficient. We have been very pleased with the service provided!!

Jeremy was our technician today and I can’t even describe how wonderful and thorough he was. He not only fixed the issue but took his time to look at the entire unit and clean areas that desperately needed attention. Would highly recommend Jeremy to anyone. He will definitely be our guy for future HVAC needs.

We've been with Lee for almost a decade now because the service is consistently excellent. We had our heat die on Dec 21st with guests coming for Christmas. Matt from Lee Air was out at our place by 10:45 am the next morning. He figured out we needed a new computer board in the HVAC, and drove 20 miles roundtrip to get it for us. 4 hours later, we were good as new. Jeremy on their team is also terrific.

Summary - 3 years in: Lee's people are professional and responsive. The Carrier heat pump + furnace has proved to be a lemon. When it works it's great, but it breaks down far too often.

In 2022, Lee's folks were professional about installing my Carrier heat pump. I received three quotes and Lee offered the most value for price.

Since the install they had to come back out several times in the 1st year of the system, but they were quick to get to me and make the issues right. The issues have related to the Carrier equipment, not the install, so that's out of their hands but they fixed the problems. Issues were the thermostat, which has failed several times, a drain line which would freeze in very cold weather, and a blower motor that has failed twice, the first time with less than a year on it. When the system works, it is quiet and has saved me substantially in operating costs compared to my previous HVAC system.

* 2025 July update - the blower on the unit has once again gone out. Once again, in the heat of the summer, I'm waiting days for a replacement part to come in. I cannot recommend the Carrier HVAC equipment that Lee sells. It is unreliable, which is unacceptable, particularly for a high-dollar piece of equipment that I'm stuck with for years.

Note on warranty: 10 year warranty = 3 year warranty on parts and service and 7 additional years on parts only, which means that from next year on I'll be on the hook for service costs. Given that the equipment is breaking frequently, this furnace + heat pump will become a regular high expense.

My heat went out this week at 1030PM. I called Lee and got a callback from a tech within an hour. Next morning Dale showed up at 830AM. I really appreciate Lee's responsiveness to this and other issues (I have been a Lee customer for over a decade). I also want to shout out to Dale, who has been here several times. He's a great guy who really knows his stuff. Finally, a shout out to the office staff who is always friendly and efficient. Keep up the good work, guys.

Lee Air Conditioning has been our service provider since we moved to Chapel Hill three years ago. They are fantastic! Our technician, Jeremy, is always the one Lee Air sends to take care of all our HVAC needs. He is honest, efficient, and always gives us excellent advice. Because of his work, our energy bill has dropped by approximately 25%. We couldn’t be happier.

Lee Air Conditioning just replaced my 15 year old R22 based HVAC system (A/C with hot water heat) with a new ADP air handler and a Carrier outdoor unit. The quality of the work was exceptional, much better than the system they replaced. The three techs were meticulous; making everything look so neat and professional. Thank you for the great job!

I have used Lee AC for many years. I selected them to install great HVACs at four residences: my house, my rental house, my husband's rental house, and my Dad's house. I also have service contracts with them for my two houses. The team is great. Sarah is awesome about scheduling service visits; Jeremy (our most recent tech) did a great job servicing the unit; and Jake has been terrific about following up to ensure the work has been performed well. Five stars. Highly recommend.

Gary came out, identified, and resolved the issue quickly. Another plus - the unit is still under warranty so we paid nothing!

Gary was pleasant, professional, prompt and knowledgeable. I can highly recommend Lee AC.

Fast and reliable service and the guys were informative and personable. Will definitely work with them again

Prompt, professional, and left no mess. I’ve used Lee HVAC for 20+ years and have no need to contact anyone else at this time!