Constraction reviews in Fayetteville, North Carolina

I've used more than one granite company in Fayetteville and Creative Stone is hands down the best. They have a great selection, great prices, and they do exceptional work. I had one kitchen with uneven walls and they cut the granite to fit exactly against the wall. You could tell that the wall was uneven. I highly recommend them.

The attached picture is one of the jobs they did for me.

Wow, that describes the incredible change in my kitchen after the installation of new counter tops and tile backsplash. Crystal did a wonderful job in assisting us in choosing our design and coordinating the installation process. From the measuring of my kitchen to the final step of the installation of the microwave everything was great. The granite installation crew, the plumber and electrician were awesome and special thanks to the tile/backsplash installers for their patience and amazing job. I also want to recognize the customer service representatives in the office for their help and quick response to my questions during the installation. Thank you all for making the heart of my home a warm and wonderful place.

Bottom line, don't waste your time or your money here. They are the most unprofessional, non customer-oriented business I have ever dealt with. We have used them on 2 projects and admittedly, the first one which was having a bathroom counter and sinks installed went pretty well. Based on that we decided to use them for a second project and have regretted it ever since. We should have known we were in for trouble when the owner, Richard Johnson, showed up for an estimate on the 2nd project to install a tile shower/reno the area around our tub and spent all of five minutes in our house. He acted like everything would be easy and wasn't a big deal. From there, and of course, once they had our money for the job, it was a string of scheduling problems, workers not showing up on time, not being told the truth about all our materials arriving before work started causing workers to leave early, and an overall lack of compassion or communication from the company. When they finished the project they left gouges and holes in the drywall, marks on the paint, waterproofing on the wall that wasn't covered by tile above our tub and didn't replace the trim they ripped out during demolition of the old shower. When I complained, he sent someone out who basically put some putty on the holes, skimmed the wall with some plaster over the waterproofing, and stuck up trim with no caulk or paint. The walls and trim were freshly painted and in perfect condition when they began the project. This worker said he would come back to finish what he started but that turned out to be false. He never returned and left our bathroom as shown in the pictures. After another call, Mr. Johnson told me he never said that worker would be back and that we didn't tell him we wanted the drywall, etc fixed upon completion of the renovations when we started the project. As if that's not implied in a "bathroom renovation". He then told me that he could fix it but I would have to pay him more for that. I have since had to hire another contractor to clean up their messes at my own expense. I wish I could say that was all our problems with Creative Stone but it was only the beginning. During delivery of materials their driver drove a truck into my house damaging the flashing, shingles, and gutter above my garage. Yes, they drove their unprofessional spray-paint tagged truck into my house. That was on June 21st. It is now the 23rd of September and Creative Stone has still not finished getting those repairs complete. We have called and emailed countless times to no avail. It took Mr. Johnson over 60 days to even show up and measure to have the gutters replaced and they are now blaming another contractor and COVID related supply issues for the delays at day 91. Creative Stone will never say they are at fault and accept responsibility for anything. Definitely would never recommend to anyone.

What to say about this wonderful place?! They literally made my kitchen dreams true. From the beginning, Sherry and Richard helped me find the perfect counter that was in budget and that met my family needs. I chose Montauk quartz. Then we chose a sink. I highly recommend not going with a single bowl sink and so I chose the 60/40 elkay sink in silver mist with the aqua divider. Favorite feature. Installation was the best experience. The men were professional and so helpful. They ran into an issue with my backsplash that was already installed was just a hair too low and the countertops could not slide underneath. They immediately helped and fixed the issue without any hesitation without damaging anything! I am so glad I chose Creative Stone. Highly recommend. My white quartz countertops with grey veining pull compliment the grey cabinets. So happy.

We hired Creative Stone to install our countertops, and unfortunately the experience was very disappointing. They made a mistake during the fabrication, which they later corrected. At that time, we were explicitly told not to worry about the remaining balance because of the inconvenience.

Four months later, completely out of the blue, they sent us a bill claiming they don’t know who said that. This was frustrating, unprofessional, and felt dishonest since we had trusted their word.

While the countertops look fine now, the way this company handled communication, billing, and customer service was unacceptable. I would not recommend them to anyone who values honesty and transparency.

I could not be more pleased with the outcome of our kitchen countertops and backsplash from Creative Stone. Richard and his staff have been excellent from the beginning to the end. Ester was most helpful with all my questions. I would highly recommend Creative Stone for any kitchen or bathroom remodel.

If you want quality work this is the place. We had a new quartz countertop put in and it’s beautiful. Very professional and great to work with. Highly recommend this company.

Thank you so much Creative Stone for making a dream of mine come true.
Today our house is complete!
New kitchen remodel, new walls, all new floors, new electrical, new back sliding door, recess lighting added and all new interior doors.
Truly making this house a home!
And a huge shout out to…
Tifton (project manager)
Beth & Torence (layout plan)
Dean, Jeffrey & Edon (contractors)
Jeremy and Freddie (the cabinet guys)
Steve (electrician)
Gary Jacobs for the flooring (the entertainment was amazing! Loved the free concert) sorry I didn’t get a pic of you
Before and after be like….

It was a pleasure to work with Creative Stone on our kitchen renovation project that included a new Quartz countertop and Backsplash. Everyone we worked with were very professional and their attention to detail was a key to the success of this project, as it was done at our second home with us not there. I would highly recommend Creative Stone for any size kitchen project you may have. Feel free to contact me (Wally Worontsoff) with any questions.

I love my new kitchen. Richard and the whole staff was awesome to work with. I can't say enough about them. Highly recommend .

As a builder and doing remodels, Jerry Mac and his team are phenomenal!! On time, polite, reasonable & can complete projects exactly as requested 🤗 Highly recommend!!

Job finished ahead of projected time. I'm learning to sit back and let the experts do their job. I was nervous about the process, but both the installer Mario and Fabrication Manager Jones eased my mind. The stone choice and installation process was great. I wanted a countertop plug, and the installer gave me the space for it. Love it

Everyone that I felt with were friendly, helpful and professional. The end product is flawless and I would highly recommend this business for your home improvement needs.

I recently had quartz countertops installed in my kitchen, and I couldn't be happier with the outcome! From start to finish, the process was smooth and professionally handled. The installation team was punctual, friendly, and clearly skilled in their work. They took the time to ensure that everything was aligned perfectly and cleaned up thoroughly afterward. The quartz itself is stunning, with a beautiful finish that adds elegance and functionality to my kitchen. It’s not only visually appealing but also durable and easy to maintain. I highly recommend this service to anyone looking to upgrade their countertops!

Owner is very customer service driven, as are others. Near end product is good quality. Would do business with them again. Recommend for your countertop needs. Truly went above and beyond with customer-centric mentality. First class operation who truly believes in customer service and even pulled me up as much as possible since they realized what all I had been through in terms of delays that were mostly beyond their control and span. Thank you to the teams involved!

Creative stone did an Excellent job installing my stone sink and plumbing. The stone installers made sure the fit was exact and the plumbers were very efficient. Both the installers and plumbers were very respectful and answered all my question and cleaned up their area. I would highly recommend creative stone!

Recently had to have my granite removed a second time in my kitchen due to a mistake from a previous contractor. The risk of the granite and backsplash breaking was very high. Creative Stone managed to save the granite countertop and the backsplash unfortunately broke into four sections.

The technician pieced it back together damn near seamless. I couldn’t be happier with the work they performed. The demo crew and a separate install crew were both professional, on time, and left my kitchen clean. If we ever need any stone work this company will be our first choice.

Lastly, the office team, Ms. Sherry, and Mr. Jerry Mac were wonderful to work with from our project inception to completion. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Our first time getting new countertops was a breeze. A less than 2 week turn around process from walking in the door to getting the countertop we wanted installed! Couldn’t ask for better service or a better company, going on 1 year it still looks like new!

Creative Stone did my countertops for my kitchen remodel. We had a hiccup in the install process, however the end result was beautiful, and I could not be more pleased. Jerry was my salesperson, and he was vigilant and responsive through the entire process. Omar led the installation team and did a great job. I am very happy with my new kitchen!

Once again Jerry and the team did a great job. Worked out snow delays and got our countertop in. They did a clean and efficient job. Always a pleasure using Creative Stone.

review. The countertops came out excellent and the service was above and beyond.

I showed up early to get a quote before they were even open, and Jerry was already there. Even though he still had about an hour before opening, he got in his car and followed me to the house right then to take measurements because I needed countertops installed fast for a home that was already on the market. That kind of responsiveness is rare.

We ran into bad weather and a delayed delivery, but Jerry stayed on it and pushed everything through so the install got done in time and the house did not fall out of contract. Communication was clear the whole way through and he made sure every detail was handled correctly.

The countertops look amazing and the turnaround and professionalism made a real difference in this sale. I would use them again without hesitation.