HVAC reviews in Garner, North Carolina

Update: for a maintenance service, they’re great. If you need replacement parts, definitely not the folks to turn to.

I was charged ~$390 for a basic capacitor replacement — a 10-minute job with a $15 part. When I questioned the price, I was told “it’s the going rate.” I understand emergency pricing, but this felt like a significant markup and poor transparency. I won’t be using them again. It included a $89 diagnostic fee. For a simple condenser compressor replacement that takes around 15 minutes, this is robbery.

Our rental property selected them to fix our AC unit, and they had the best customer service. Our rental agency delayed approvals, but Jenn was empathetic and made scheduling easy. She helped get me quick service despite needing to order parts and get two people scheduled for the job. Then Riley helped us finally get our AC working, he was so kind and explained everything he did in a clear way for us. Amazing service, I would highly recommend using them.

Riley is always professional and he is very knowledgeable about heating and air. He provided recommendations to help eliminate and/or avoid reoccurring problems with my unit.

I’ve been using Thermostat Masters for several years at my home or various rental properties. Riley and Jenn are incredibly knowledgeable and always takes the time to explain what’s going on in a way that’s easy to understand. Their team are consistently punctual, professional, and offers fair pricing.

One thing that really stands out is their responsiveness—every time I’ve needed service, they’ve been available within 24 hours, sometimes even sooner. I truly appreciate their consistent quality of work and excellent customer service. Highly recommended!

My experience does not change... Always Prompt, responsive, professional, and thorough regarding details. ***Third*** time coming back and I will continue to do so based on the level of service provided. Thank you!

Riley was great. Easy to speak with, no pressure or anything. German and his team did a fantastic job installing our mini-split. 10/10 would recommend. Great comms, very professional, and quality work I feel they will stand behind.

RILEY is awesome he diagnosed the problem quickly and my furnace was up and running again. I love Thermostat Masters they out weigh all others
If you experience any HVAC problems please call them.

Quick response, professional work exactly as I requested. They had my commercial unit fixed so my waiting room was warm again within 1 day of me calling in. I highly recommend Riley and Randy for your HVAC needs!

The technician for Thermostat Masters was so very nice! He was professional and knowledgeable in explaining the service provided and what was additionally needed. I highly recommend this company. I'm a vert happy customer 😊

I was informed throughout the entire service from start to finish what was taking place to restore my heating system. The technician was courteous, professional, and knowledgeable. I'm warm and happy.

35 years working with HVAC contractors and I can honestly say Thermostat Masters is one of the best I have seen. That goes doubly in this and age of mega HVAC corporations that no longer focus on the customer and doing a good job. Thermostat Masters is customer focused, extremely skilled, And seems to be driven to correctly and professionally identify and solve my HVAC needs. They are now my go to company for everything HVAC and should be yours.

We’re renters, and after ongoing HVAC issues, our property management company finally sent out Thermostat Masters as a last resort—what a blessing that turned out to be. After previous technicians couldn’t identify or resolve the issue, Randy B. came out and truly went above and beyond.
It’s rare to meet someone as genuine, kind, and dedicated as Randy. Even though the core issue stemmed from our rental company’s refusal to replace the unit, Randy did everything in his power to keep it running and ensure our home stayed as comfortable as possible. He’s been out to our place multiple times, always with the same level of care and professionalism.
Our pup (a Husky/Dane mix) absolutely adores him, and honestly, so do we—he feels like part of the family now. If you’re looking for someone who truly cares and gives it their all, Randy B. is your guy. We can’t thank him enough.

They replaced my entire system in one day. So kind, polite and professional! Pricing was very reasonable at a time when nothing is priced reasonable. I’m very glad I chose them. I had 4 companies give me a bid and picked the company that made me feel comfortable about such a large expense.

Dustin did a great job taking care of my broken capacitor. Was able to come out same day and correct the issue for a reasonable price. Will be continuing to use his services!!

This is the second time that I used Home Comfort Systems. I am very happy to say that I a reliable and honest HVAC repairman! Both times that I needed HomeComfort, they were able to fit me in immediately. Even though thier schedule was full, they came late to fix my HVAC system. I highly recommend them!

Dustin came and diagnosed the problem and fixed it. I appreciated that he was willing to explain everything and answer my questions. He showed genuine interest, not a rush job or trying to sell something into his attitude. There is a marked difference after the repair.

Just moved into a home and the HVAC wasn't great, but Home Comfort Systems greatly improved it according to my budget. Dustin really knows his trade - he figured out part of the problem was that the drain pan was tilted at the wrong angle. I appreciate his ability to explain in a way that I understood.

Dustin Doyle came to my house and provided an estimate for a new HVAC system. He was very professional and knowledgeable of HVAC systems and provided extensive details about the available products. Unfortunately, we went with a different vendor, but would look forward to working with Dustin again in the future.

Technician came out same day to address my air conditioner, extremely professional and offered options similar to good, better and best. 10/10. I will be sure to contact Home Comfort Systems to address any of my heating and air needs in the future.

We have been very impressed with the level of expertise and quality of work from Home Comfort Systems. Their communication and timekeeping have been faultless. When they are at your home they are polite and courteous, and when they leave the house is exactly as it was before they started work. We are very happy to recommend Home Comfort Systems for any HVAC needs.

My condenser unit outside went down (after making some alarming noises) and I called Home Comfort Systems up the next morning. Spoke with Dustin, who said he could make it out that same day (in the afternoon), which was relieving to hear since I wasn't sure how long to expect my AC to be unusable. Sure enough, Dustin and another member of his team arrived only a few hours later.

They found the issue quickly, explained to me what the problem was (a dead capacitor — a common failure), and answered some questions I had that further taught me how the whole system worked. That was appreciated.

While the repair was being made, I had an enjoyable chat with Dustin. Normally I feel uncomfortable talking with people I've just met (especially if I've just hired them to fix a stressful problem like a broken AC) but Dustin is so easygoing that it was honestly a pleasure. I'm a bit surprised at myself, but it's true.

They had everything fixed and working again inside of an hour. (Including a preventative part replacement that I opted to have them do as well.) Every step of the way, they explained what they were doing and why, and what everything would cost. I was grateful for their clarity and transparency.

To sum up, I'm glad I picked Home Comfort Systems because (1) they did the job well and did it quick, (2) Dustin put me at ease while the repair was being made, and (3) I prefer to support newer, smaller business when I can.

If/when I have any more HVAC problems (I'm crossing my fingers I don't anytime soon), I'll definitely be calling them back.