HVAC reviews in Hope Mills, North Carolina

Daniel is the BEST! After trying to figure out how to use heat in the house with a propane tank, running around trying to figure out where the furnace is, and how I'm going to light the pilots/who can do it for me, Daniel was able to solve all of my issues during one quick phone call. Without even seeing the house or the heating/cooling unit, Daniel was able to let me know I actually don't even have a furnace (haha!), and it was as simple as turning a few knobs. He was able to walk me through what I needed to do over the phone, after simply looking at a couple of pictures I sent him of the unit!! He's extremely knowledgeable, professional, and honest. He definitely didn't have to help me over the phone but he was kind enough to do so and I can't thank him enough. If I ever need any HVAC services or know of someone who does, he'll be my go-to. Thank you so much again Daniel!

This was the absolute best experience. It is 90+ this week and my unit went out. I called them on Tuesday and Daniel came out. They got a new unit put in on Thursday morning. They have the best customer service and took care of me right away. I would recommend them again and again.

Update to previous review below: We had Daniel come out again for a new issue we had with our system and the service was just as great as the first time. He came the same day that I called and had our heating system back up and running in no time. He provided an outstanding level of customer service that is rarely seen today. I highly recommend Best Air if you’re looking for fast, honest, and expert service. Original review: Superb service! Daniel showed up on time and got right to work diagnosing the issue with my air conditioner. He quickly found the problem and repaired the issue. His rates are very reasonable and well worth whatever you spend. I highly recommend this company.

We contacted them March 7, 2025 as our heater wasn't kicking on in the house we had just bought. We were initially told they would be here on Monday March 10th, however Daniel (the owner) texted us and was able to work us in today (March 8th, 2025).

His prices are amazing. He's professional in his work. Willing to engage in conversation while working on the system. He even gave us tips to help us (new home owners) preserve the life of our system. My husband and I will 100% be calling Best Air if our system goes down again.

I called Mr. Daniel Ward with Best Air in the late afternoon on a Friday, and someone arrived at my home very quickly. I had used Best Air several times before I purchased a home warranty contract .
So, I had initially submitted a claim through my home warranty company, but the contractor the home warranty company sent quoted me almost $600 to “fix the issue” and I was informed it was a non-covered expense per my home warranty company . Needless to say, I was NOT confident in that contractor’s assessment, so I reached out to Best Air for a second opinion.

When Mr. David Ward arrived, he was not only prompt but also extremely professional and courteous. I informed him the of what the contractor from my home warranty company had informed me needed to be done . I also expressed my confusion about receiving three different estimates from the the warranty company’s contractor.
Mr. David took the time to review everything with me, clearly explained the real issue, and got straight to work. In less than an hour, my air conditioning was fully operational again. Of note, out of the 3 estimates I received from the contractor my home warranty company provided NONE of them would have resolved the issue I was having! I would ONLY recommend Best Air for all of your HVAC needs. You will NOT be disappointed!
Best Air is a company that genuinely stands on integrity, and it shows in their work. From the moment I called, to the moment my system was up and running, I experienced nothing but professionalism and respect. Thanks to Mr. Daniel and Mr. David Ward, I can say with full confidence that Best Air is the only HVAC company I will ever call. Their honesty, reliability, and quality of service are truly rare in this industry.

Best Air provided exceptional service with a high level of skill and efficiency. I wholeheartedly recommend them to anyone seeking a thorough investigation of their issue and a reliable solution. They've earned my trust as my go-to A/C service provider. Thank you Daniel!

Also, thanks for the quick turnaround in making it out on the same day I reached out to you.

When my air went out unexpectedly one weekend, I contacted Best Air. Daniel reached out to me quickly. We made a plan for him to come out Monday morning but said if there was any way he could get out there Sunday (he was already booked) he would. He came out first thing Monday morning. He was so professional and knowledgeable! He told me what he thought was wrong before he even looked at anything. Once he checked everything out he was right! He showed me the part that needed to be replaced and walked me through its faults. He also gave me some tips for keeping things in check, such as routine cleaning. He suggested an inspection before the winter and summer but never tried to sell me anything or pressure me. I will definitely use Best Air again and will recommend him to anyone!

They have serviced my HVAC for years and are very knowledgeable, helpful and quick to respond. They service both my business and residential HVAC and have NEVER let me down.

When my AC unit suddenly stopped working, Daniel from Best Air came to the rescue! He responded quickly, arrived right on time, and diagnosed the problem with confidence and professionalism. He explained everything clearly, completed the repair efficiently, and had my home cool and comfortable again in no time. I was so impressed with his honesty, friendliness, and attention to detail. I highly recommend Daniel at Best Air to anyone needing fast, trustworthy AC repair!

With no doubt, Best Air is the best. I called them at 7:00 am, they said they would be here between 10:00 /12:00. They arrived before 10:00 am. Highly recommended. Very satisfied!!

5-Star Review for Best Air Company

I can’t say enough good things about Best Air Company! They’ve been maintaining both of my AC units for the past five years, and their service is consistently outstanding. Recently, I had an issue with a defective motor, and they went above and beyond by coming out after hours to fix it. The technician was professional, efficient, and had the problem resolved in no time. What’s even better? They didn’t charge me an arm and a leg for the emergency service. Best Air’s reliability, fair pricing, and exceptional customer care make them my go-to for all my HVAC needs. Highly recommend!

My heat went out during the night, I seen 3 different companies and by far these have been the best. Thank a million my heat has never worked so good. Thx again RR

Best refrigeration company I've worked with. Excellent customer service all around.

R&R came to my trailer early this summer and put in a heat pump
The next day i had to call them back cause it leaked out the freon.
they came out and rechared the unit. When they put it in they said they checked the vents
and there were no leaks. I went up under and found a rather large leak so i repaired it myself.
Now that its getting cold weather I turned the heat on it seemed to work but when its switched to Emergency
mode all it does is blow cold air. so i was wandering if that was normal and called them
I was supposed to get a return call but never did. I guess Its my responsabilty to have someone else come and fix what
they were supposed to make sure was working when they installed. at least they could have returned my call

Just saw the worst behavior from a repair technician from this company. This person would never set foot again on my property. No reason to treat people like the way he did.
Only reason he got one star, is because I am not sure you can leave 0 stars
Update: response to the owner - It was most assuredly your business. I was not the customer, merely a witness of the interaction between the customer and the technician from your company.

We thought they did good work until recently. They installed our new unit back in May. Then, in December called to "inspect" the unit. After they failed their own inspection, a tech came out to "repair" it. Even though there had been nothing wrong with it. After the tech left, it malfunctioned, putting out heat when the air was on. I finally had to flip the switch to keep the entire unit off. I called them since it was something they did. They sent out the SAME tech so of course he said there was NOTHING wrong. Now they expect me to pay $75 when they caused the problem in the first place! They should eat the cost since they caused the problem. I'm highly frustrated with them for charging me for something they caused! There was NOTHING wrong with the unit before they "fixed" it. 😡😡😡

Richard and Thomas were very professional and change my both units in a day. Extremely satisfactory service. Reliable company. Using R&R the business Jamaican Vibez as well.

“Working with R & R was a great experience, Paul & the service guys were polite and professional. We were debating on switching from gas to electric, they gave us all the options to make the right decision based on our situation. R & R gave us the best price for quality service, I will continue to refer R & R for any and all AC/Heating needs.”

K T Holmes

In this modern age of Social Media, Google, Yelp..etc we now have a phenomenon of Self Entitlement; where people feel they have that right to say whatever they want about a business or the. owner / owners and employees being it true or not, to defame , disgrace or shame them without care or consideration! Whatever happened to loyalty, honesty, respect, integrity,humility, honor and class? I grew up in the days when all you had to do is give a firm handshake for a business deal and it was written in stone. Now we have to use signed contracts otherwise people will not HONOR the deal!
My family and I own and operate a small restaurant / pizza called Zachary’s Pizza Restaurant in ST. Pauls, NC and we have been in business for 28years, and in all this time I have not found a better HVAC and refrigeration company then R and R Refrigeration and Heating! They are sincere, fair and honest, nothing is hidden all and everything explained up front , and they have gone above and beyond for us to do repairs or cleanings or wiring in order so that we don’t loose food or customers! They repair and install equipment thoroughly and with quality and efficient work, and all their Techs are friendly and sincere and never rude!!! I met the owner Robert Guest about 3 and 1/2 years ago in a dire urgent situation, where in a period of 3 weeks I lost over 4 pieces of equipment ! It would have impossible to find all the cash to get up and running ! Robert met me one evening, repaired a 3 door cooler temporarily but after 20 years the unit was at its end and to repair it would be a waste of money and time. We ordered a new cooler with a minimum down payment and a lease to own option. 3 nights later the cooler broke down and froze up. Robert and his crew came and brought me a refrigerated trailer for free , and we had it almost a month or more , because during that time we lost another 3 door cooler, , a sandwich unit, a freezer and a sandwich unit and an Ice Machine! The expenses were overwhelming and highly stressful, but R AND R and Robert helped us make it and we didn’t loose any food! They repaired some of the units, we bought/ leased others and have been doing so ever since! All the employees including the ladies in the office...have been kind and sincere and have worked with us, to help us get through with financing and payments! We thank you and you know why!
Recently I called Robert to come look at our 25 year old Heat pump at home because it went out finally.
After inspecting our home we did what we thought was best for us and our home, and in a few days we will have our new unit installed!
Robert shared with me how he started and the long hours of walking in neighborhoods passing out fliers to help get business to support his family! No one knows or sees this , what it takes to start a business and how hard it is to compete and what sacrifices we make just to keep the lights on and employees working; then comes along a disgruntled self entitled customer who sees fit to degrade, shame, defame and slander a business without us being able to defend ourselves or tell our side of the story! If we do we are criticized once more!! We spend every minute , every penny , every resource and sleepless nihts to do things right, sure we make mistakes but what about 1,0000 things we do right?
R and R goes above and beyond to do things right and in a timely fashion! They are sincere, they do care , and yes they are LOYAL to their customers and they HONOR their agreements and contracts! They deliver great service with care and expertise and respond as fast as they can!!!! I am here to support them and put out the good word for them!
Yes I am here in their defense against all the nay sayers, and untruthful comments! Thank you Robert and crew, we at Zachary’s Pizza appreciate all that you have done for us!!!
Someone famous said that Bad news travels 7 times around the world before Good news puts on its shoes....so true!!!! We live now in a world that all the bad get the attention!

I hope this goes around the world 7 times!!!
Jim Zachary

Friendly and prompt service from employees. Very thoughtful and willing to answer any questions I had. Also cleaned up after themselves! Our technician, Rich was professional and great at giving updates during their time working in my home.

I called R&R to look at my walk in cooler and they told me they would have a tech out in 30 minutes. They showed up 1:45 minutes later. I was timing it because of the food that was going to spoil. Upon arrival they did a diagnostic and told me that the breaker was bad and it needed a new starter. The Tech changed the breaker and starter and continued the diagnostic. He found that my compressor was supposedly bad. Because of the compressor being bad it required a manager to come take a look. The managers name was Robert. At first look Robert thought it was a 3 phase unit but it is in fact a single. (this should of been a warning right there) Robert stood there and looked at the voltage meter over the tech shoulder and confirmed the compressor was bad. He didn't touch the unit just looked at the voltage meter. Robert then got a phone call from another tech asking for a price quote on anther job and without calculating anything Robert said "just charge him $800 that should cover it." (this was another warning sign) After he got off the phone Robert told me it would cost approx $4K to repair it or I would have to replace entire unit for approx $8K-$9K but don't hold him to it. I asked if we could try and start it one more time but Robert said no the compressor is bad and assured me that it would cause more problems. At that point time is money and Robert just kept talking my ear off telling me story's of other situations to reinforce why it would be smarter to replace the unit instead of fixing it. After politely listening to Roberts nonsense for 15 minutes I told him I would need to wait and I immediately rushed to go pick up 6 temporary reach in coolers to keep the food safe. After making sure my product was safe I called another company for a 2nd opinion. The 2nd company came out right away. They put a new starter on it and changed the Solenoid on the fan. They told me the compressor was good and that although its old its a advanced system and that it actually draws more power to get started than a normal system. (This is very important information to know. Information that R&R were oblivious about.) And the solenoid going bad is what made the breaker go out. Boom walk in fixed. I called Back to R&R and left a message for Robert to call me back. He didn't. After 3 days I called back again and left another message. He still didn't call me back. Then I called again and got a hold of him. I informed him that there diagnostic was incorrect and asked to have the $85 diagnostic fee removed. I told him the rest of the bill was ok and had no problem paying it. The total bill was $310.30 and I was simply asking for the $85 diagnostic fee back because it was not accurate. Robert got disgruntled said there was nothing he could do and rushed me off the phone saying his diagnostic was correct and asked if there was anything else I wanted to add before thus conversation was over. I was shocked that he wouldn't own his mistake. So I asked him are you sure you don't want to reimburst that $85? It would stop me from sharing my experience online. After all your diagnostic was incorrect. Then He said that he wasn't going to be held hostage with online terrorism and now there is definitely nothing he can do and hung up on me. The other company that was much more knowledgable is Brock Refrigeration and they charged me $336. Thank god I got a 2nd opinion before spending that kind of money. I gave 2 stars instead of 1 because the tech was working very hard in the heat and respectful
I recommend everyone to get a 2nd opinion if they use R&R Refrigeration Heating and AC. Or just use another company to begin with