Reviews of local pros in Huntersville, North Carolina

We needed someone very last minute to disconnect and reconnect plumbing for a home project and Tristan was a life saver without charging me an outrageous amount! He was kind and respectful to our home, responsive, upfront with his pricing, and cleaned up afterwards! I am very happy with his work and would definitely recommend!

Our 22 yr old water heater went out on a Sunday and we had a new tankless setup by Wednesday evening.

Dustin provided a competitive quote vs 2 other companies and all of the work was completed by 1 team vs parsing out.

Beyond price - Dustin was insightful with his initial assessment, able to proactively call out adjacent plumbing needs that other vendors missed.

Consistently good service. They have fixed toilets, replaced toilets, replaced shower fixtures, built a new steam shower from scratch, drilled thru concrete to move a toilet, replaced a sink, unclogged sink drains (kids playing with orbeez), washed our water heater filters … I’m sure I’m forgetting something. Oh yeah, removed old broken jacuzzi tub and replaced with new garden tub. But all the work has been top notch and reasonably priced. Dustin does amazing work, is prompt, communicative, schedules you quickly, and is an all-around nice guy.

I am so grateful for the prompt and efficient service we were able to receive! From scheduling to service only took a few days. Our toddler flushed some toys down a toilet and Tristan was able to get it out! We'll definitely be using these guys in the future if needed. 👌🏾

Dorothy Brausch was a pleasure to work with. She was knowledgeable, professional, friendly, efficient, responsive and for those of us unfamiliar with everything plumbing, "user-friendly". we appreciated the variety of selections Facets had, and the quick timing with which it was available.

Great staff, big selection.

Fabulous customer service and a variety of quality choices.

I have had fantastic service from both the showroom and service folks!

Kayla is amazing to work with. Super knowledgeable, professional, prompt and friendly.

We redid our bathroom. Dorothy was really informative and great to work with.

Beautiful showroom and Products as well as Dianna Novick and staff who gave me excellent customer service and so easy to work with.

Julio cardona did an outstanding job I highly recommend him. His professionalism was very impressive.!

Excellent design advice and professional care through the entire process. My salesperson was very attentive and responded quickly to any questions I had.

We use these guys and no one else. This is the future of plumbing. Not just great customer service and team but the interactions and foresight these guys provide is beyond any company I deal with. Their team will make any process your engaged with easy.

Kayla took the extra steps to make sure our project went smoothly. She will have our future business 💯

As a designer, I’ve worked with Hollie for 10 yrs to make plumbing selections for new custom homes. She is always knowledgeable, helpful, conscientious, dependable, and a great to work with. Thank you !!

Dorothy Brausch was very attentive to my phone calls and provided needed information by email for me. She was very informed of the products she represented and very cheerful to work with...My order was exactly what I wanted.

Kayla was great to work with as she is very knowledgeable and knows how to help you choose the right options for your project. Would recommend Facets highly for an easy way to design your home project.

Kayla was right on top of everything. Extremely helpful in selecting fixtures, sinks, lights and more as we remodeled our bathrooms.

We worked with Dorothy and she was so easy to work with and has a ton of knowledge. We are so happy with the products she helped us pick out for our remodel. We could not have done it without her! Thank you.

Kayla, has always been very helpful and great to work with. Kayla and the team at Facets are great with my clients and always guide them to make the best selections based on their needs. I highly recommend them.