HVAC reviews in Raleigh, North Carolina

Khori did a wonderful job in getting our furnace up and running quickly! He is extremely professional, knowledgeable, and took the time to explain the source of the problem. Additionally, he came out on a snowy, windy, and cold Sunday late afternoon. Khori is an asset to Michael & Sons and deserves a raise TODAY! We are so appreciative of his time and professionalism.

Lewis was awesome! He took the time to explain all our options in terms that were understandable. Very professional and knowledgeable. We were very happy with the decision.

Jacob Kalet was AMAZING! We are so grateful that he was able to give us estimates & replace our water heater in less than 5 hours! He was very professional & knowledgeable! THANK YOU, JACOB!!

Austin came out to look at my electrical needs. He arrived promptly. He was very thorough, and offered clear explanations to all my questions. He pointed out the good parts of my system and the few things that needed to be fixed. He is obviously very skilled. He also patiently tested fixtures over and over until he found the switches that controlled them. Highly recommended!

And without having to be asked, I was pleasantly surprised that he took time to put on shoe covers to protect my wood floors each time he was in the house. Very thoughtful.

The team from Michael and Sons did a phenomenal job! They made a very challenging and stressful time much easier for me! They were incredibly kind and respectful! I truly appreciate them and will definitely recommend them whenever given the opportunity!

Kyal and Juliano were great. They installed a light fixture for me and added a connection for my sink disposal. Their service was completely professional. I loved that they came into my home clean and then actively cleaned up after themselves as they went. They were also both very friendly and took the time to explain everything that they did so that I could understand. Great service and I feel like I can trust them in the future.

Quality work and quick service. You get what you pay for with services like this. Could I have gotten it done cheaper, absolutely. The fact that they were able to get there within 6 hours on a federal holiday without paying an emergency fee is amazing. I called 2 other electricians that didnt even reply to my voicemail. The technician, Andrew F., was great. He was very professional, spoke clearly about the problem and explained in detail the options. He took before and after photos, worked quick, solved the problem and even looked into some other work that needed to be done.
Only thing I would do different next time is to skip calling the other electricians.

Lawrence did a great job. He explained to me what he would be doing before starting. He prepared the area to prevent water from leaking. Was able find and clear the backup in the kitchen sink drain. He cleared the drain then used an additional clearing tool to make sure the entire line was cleared and good to go. Everything is draining so much faster now!

Ronald was very professional when coming out to my home for mitigation services. He was a really nice and approachable person. As an employee he told me what he was doing. My problem was not with him but the company as a whole because I could never get any kind of person in charge to answer needed questions. I was told several times not to worry that they would handle working with my insurance but they never did. The work they came to do was never completed. I was left with a job half done and a bill.

Alexia Debose came to our home today for a service/inspection visit and also helped to sign us up for a maintenance membership. Alexia communicated prior to her arrival,and was thorough and professional. We recently connected with Michael and Son when our original/local HVAC company failed to provide full and emergent service. Michael and Son came to our rescue that night and we are very appreciative of your service! We now have a service membership with your company. Our experience with your technicians, and call center, have been a pleasure thus far. Keep up the good work y'all!

Water heater finally bit the dust - Michael and Son was able to come out same day and get us a replacement installed that evening. Not having hot water in February for longer than a day would have been miserable. Technicians Petey and Nolen were superb, very efficient and gave plenty of options without feeling pressured for upsell. They also coordinated with electrician Andrew to come out to finish the electrical component of adding a flood stop to the water heater, who came out very quickly as well and was just as excellent. Thank you, Michael and Sons, for being the reliable company we needed to come through

Frank C. is extremely knowledgeable and professional. I have depended on Michael & Sons for HVAC and plumbing needs for a couple years. This is my second encounter with Frank and the fourth encounter overall. I have been very pleased with the service I have received from Michael & Sons. They are quick to respond and do good work.

Jake was great. He was professional and honest. He went over multiple options trying to genuinely get me the best price and not overcharge me.

We had an electrical outlet spark and melt. He did a diagnostic for the house to ensure that it wasn't something with the house's electrical system and only the receptacle.

He answered all my questions about wiring, educated me on electrical standards such as, it is recommended to replace outlets every 20 to 30 years and the best place to purchase. As well as, answering questions regarding Christmas lights to make sure that we were doing all of that safely as well.

Again, I did not feel upsold. I felt like I dealt with a honest professional who spoke to me, a woman, respectfully at all times while providing a quick and efficient service to ensure the safety of our family.

Juliano from Michael and Sons came to my home in Chapel Hill to give pricing on lighting installation for a new home. He was professional and thoughtful for
the whole process. I would recommend this company. I chose them because of their advertising ads and was not disappointed. Call for Juliano from Michael and Sons for your next job

Our water heater burst late evening. Michael & Son came that night, Juan assessed our situation and installed a new one the next morning at a reasonable price, and the team that arrived the handle the remediation process (Houston, James & Michael) were professional, courteous, and great with keeping us apprised of the process. It's a stressful thing to happen randomly, but this crew (including the initial woman that answered the phone that night) made it far less so. Thankful for the people that do the jobs like this, that keep our lives going, often under-appreciated, but so vital. Cheers team, thanks!

Sean, Miguel, and Jalen did a fantastic job! Sean reviewed the options for furnace replacement, and helped me make the right choice for comfort, efficiency, and the health of my home. Miguel and Jalen fixed an issue caused by another company. Their work made a huge difference, and their positive energy was a lift after so many days of trying to work with the other company. I appreciate the swift response, expertise, and excellent customer service.

Ryan did an awesome job and was very knowledgable of the service he provided. His work performance was definitely top notch and he got the job done quickly. Thanks Ryan!

It was easy to make the appointment online. There were Saturday options available which was very convenient. The technician Chase came and gave an in person quote and was able to complete the work right away, which was adding a power outlet above a fireplace where a TV will be mounted. Everything was great!

I had an outstanding all around experience. My Technician Travis was absolutely amazing. He explained everything he was doing to make sure we understand and was very professional and personable the entire time. We really enjoyed having him install our lights, fans, and new outlets. Just an awesome all around experience and I really recommend Michael & Sons and especially their technician Travis for any electrical work you need.

Michael and Son delivered exceptional service from start to finish — professional, responsive. A special shout-out to technician James DeVoe, whose expertise, attention to detail, and courteous demeanor made the entire experience seamless. I wouldn't hesitate to call them again and would recommend Michael and Son — and James specifically — to anyone looking for top-tier service.

The technician was awesome. He took the time to look over our system and quickly completed all the work needed to get us back up and going. I will definitely recommend Michael and son simply because of the service technician. His professionalism and thourouness was better than we ever expected. Thankyou