Plumbing reviews in Raleigh, North Carolina

Great first experience with Progressive! The pricing for annual preventative maintenance on our HVAC was competitive, they had very good communications, from the scheduler setting up the service, to notifying us of the appt and when the technician was on the way. The technician was very thorough with the service and explaining the results. So far we are pleased with our choice!

I have been using Progressive for my home servicing needs and have always had a great customer service experience. Getting the Yearly maintenance plan is your best buy, as they can come out and do tune-ups for all major areas of your home. Had Justin to come by today and he was great! He made sure all worked properly and gave some suggestions of things I can do to keep all running smoothly! Would recommend Progressive to any homeowner!

Had to have a washer box valve installation and 2 washer hoses replaced. The plumber was knowledgeable and courteous. I did agree to the price/estimate I was given and paid for the service. I may not have been listening, but I think it is excessive to pay a fee for cutting into sheet rock - which took about a minute or less to do and my husband will have to patch that up and the price of the water hoses, after researching, was very much overpriced. Although I am happy with the service, I will most likely not use Progressive again as this was an expensive service.

Progressive / Swift Brothers continues to be one of the most reliable companies we bring into our home. They always bring solutions that are understandable to us and add a fair price. Shane was incredibly helpful. They were able to replace our water heater the same day and did it cleaning up after themselves and making sure we were satisfied at the end. No one else we’d rather work with when things go wrong around the house!

Zach get the job done period no question ...very resourceful and acknowledges every job with profession

I have used them many times over the years and their team never disappoints. In this instance, we had a water heater issue. He recommended a few options and very patiently explained the difference between them. He ended up recommending the least expensive option because he knew what it was I was looking to accomplish.
Super honest and reliable.

Progressive never disappoints. We’ve used them since becoming homeowners and have always had a great experience. Their Field Techs go above and beyond and the preventative maintenance is very affordable.

Shane was very professional and nice. Service was quickly scheduled. For my particular small toilet issue I would have been better off hiring a handyman or (as I most likely will do) further youtube video watching. The only services I was offered was a complete reset of the toilet or a new toilet replacement. I understand the toilet is old but wish he could have just replaced the two parts currently not working to get us through a couple more years. Perhaps better trouble shooting during scheduling could have prevented his long drive to my house and my $60

Marcus came on time in fact earlier than expected. He was fast, professional, friendly and treated the jobs and me with respect. I can't speak highly enough of him. Cleaned up after himself and the cost was fair, lower than expected. Highly recommend this company!

Great service, super staff and service technicians! Highly recommend. They are my 'go to' for all things plumbing and HVAC!

This was a standard mileage check up. Because of a recent surgery and Parkinson’s I have some issues with driving. I asked the service department if they could bring a loaner for my wife to use and pick up my car, service it and deliver it back home. They are the most gracious people and I have never had a bad experience with the service nor the dealership. I live about 3 miles from another Subaru dealership but I will only work with and purchase from Johnson. I have owned Subaru cars since 1983.

Always great service. From the initial call to dispatch to the actual work done by the technician. This team rocks!!!

Danny with Progessive was a wonderful technician. He was prompt, courteous and knowledgeable. Thank you!!

Dealing with this company was a complete nightmare. They are incompetent, unprofessional and liars. They do not even deserve one star. To start, they installed the wrong unit! That alone shows their incompetence. When I began having problems with the air and had them come back out, they acknowledged that they did install the unit incorrectly. Stayed in a hotel while waiting for the correct unit to be ordered and installed. Then months later, no cold air again, they came back out and said the compressor should have been changed when the inside unit was changed, but it wasn’t. They changed the compressor and it worked for a few months, then no cold air again. They came out and said there was a leak in the compressor. They fixed the leak and once again months later, no cold air. This time they said the labor warranty had expired and they no longer service my area. I asked for a manager and spoke to Alex and also his manager Ken. Ken said he would send his best guy Justin out and we agreed that if the current problem was related to the leak that was fixed last year while under warranty, then they would take care of it. If it was something else, I would pay out of pocket. The appointment was set for Monday and Justin called Friday evening trying to cancel but it was too last minute to reschedule. He seemed to have an attitude and said he would cancel his meeting and just come. He did come and seemed to still have an attitude. After hooking up his devices to the compressor all he did was say that the problem was not a leak, but that the compressor was tripping the breaker. He said to call someone local to fix it. I told him that Ken said he would fix the problem either way. It was just a matter of who was paying. He said he was going to call Ken. Well he called Ken and left without saying anything. Ken called and said Justin would not be able to complete the job because there is a part that was needed that he didn’t have and it would be better for someone in my area to fix it. Ken lied and said he would email me the notes of what the problem was and what part was needed. Never received an email and never heard another word. Extremely unprofessional. Also, they never registered the second unit, so the serial number on my warranty is for the old unit that they replaced. I would suggest finding a competent HVAC company if you’re looking.

Progressive Service Company installed our new gas range and they did an excellent job. Emily was prompt in contacting me to schedule a time and they were very flexible. The morning of the install I was contacted by the install team and they informed me that they were going to inspect the new range at Lowes and would call me if there were any issues. There were no issues. They installed the new range and took away the old one. They also turned on the new range to burn off factory oils and then gave us a tip to not cook our favorite meals until after we had backed some bread to absorb the remaining residue and not give our meals a strange taste. A great tip that I would not have thought of.

Prompt, thorough, and friendly service. I’ve gotten to know Danny over the years and I’m happy he’s my technician.

My technician Chris was AWESOME. He was able to install 3 toilets quickly & gave me tips on how to maintain the new toilets so they last! Unfortunately the ladies who answer the phone and coordinate schedules for appointments are absolutely awful. Dealing with Allie, Cameron and Chanel was the most frustrating experience I have ever encountered. They are incredibly rude and inconsiderate of their customers. After they cancelled my first appointment I had to call back SIX times before they got back to me to coordinate a new installation. When I would speak on the phone with them they were condescending and unprofessional, it is clear they have zero customer service training. I would NEVER recommend this company to anyone! Save yourself the time & stress and call anyone else for your plumbing needs!!

We had lightening hit our house in the middle of the night and Progressive was the ONLY company that stated they had 24/7 emergency services to answer our call and put us in touch with a technician. After talking with the technician we were able to wait until morning to have someone come out. As they promised Chad came out to our home first thing the next morning and talked us through the best solution. He was professional, kind, and took an economic approach to resolution. We are very grateful for the response this company provided in what was a very stressful time for us.

Danny was great. We always appreciate his work maintaining our Generac as well as his friendly manner!

Best price in town. Set up an account for our LLC for future needs. Would highly recommend. TJ, Haley and Donald all did a great job. Definitely will do business with them in the future.

Great experience with Jermaine Price, he was very knowledgeable and diagnosed our issue quickly. He made the required repairs as needed. Highly recommend Progressive and Jermaine!