HVAC reviews in Sanford, North Carolina

Company bought these folks out and now they act like any other big AC company.

Example: wanting $125 for a diagnosis, gets there, and oops the diagnosis is actually more like $400 "to find the leak".

Whatever. I already knew there was a leak and if you don't tell me any new information you aren't getting paid.

Avoid these folks. They'll overcharge you before you're even their customer. Shame to see a great small business chewed up by corporate goons.

Damper replacement. Service was easily scheduled. Carl was very professional and thorough with the repair and provided picture documentation of issues and completed work. Would highly recommend.

Austin was our technician today, he was very polite, professional and knowledgeable. He was very thorough and efficient. He is just one more reason we are so happy with our Service from Carolina Comfort Air.

Everyone at Carolina Comfort Air went far beyond to complete the consultation and installation of a new A/C unit after I had damage from a lightning strike. I could not have asked for more efficient and pleasant installers and electrician. Chase my salesman gave me options and explained everything. I highly recommend them

The absolute best HVAC service ever!!!! Thorough, on time, organized, efficient!!! And most importantly, friendly, polite and honestly happy to serve. Chase, James, Riley, Camden and Aaron!!!! We are humbled by their kindness to us.

I have dealt with Carolina Comfort Air since I moved down to North Carolina 3 years ago and they have been nothing but amazing. Their knowledge and kindness have been so appreciated I would recommend 10 out of 10

Wayne and Chris did an excellent job fixing our Trane system and have it running efficiently again. Thank you guys.

We are VERY satisfied with all aspects of this installation from diagnosis with James, sales and measurements with Chase, and installation with Jonah and Juan. Everyone was friendly, informative, professional, and skilled. Barry and electrician (didn’t ask name) also assisted with the installation. The unit is working perfectly in this oppressive heat. Many thanks!

Repair of heat pump to optimal working order. Inspection of air handler in a difficult location. Filter replacement.

Chris Miller, is amazing. I don't want anyone else to service my HVAC equipment. He was better than amazing!

The technicians were diligent in trying to address the issue. They did not try to upsell me they just wanted to work on fixing the problem. They identified the part that was causing the problem and replaced it.

Donald was very thorough. He explained what he was doing and how he was going to do it. Took his time and was very neat and tidy. He even put on shoe covers to work in the house.

Chris and Wayne did a great job getting everything repaired and set up!

Chris Miller was very personable and thorough with seasonal maintenance on two Trane HVAC units. Discovered a safety issue with an aged outdoor disconnect, and Chris was able to replace immediately to prevent a potential fire hazard.

Carl Collins was amazing and got everything working again. Will sign up for maintenance plan because of how great he was.

I called the Clayton office around 4:45 pm today and they were able to have a technician out here by 7 pm without charging me an astronomical fee for emergency call. The absolute highest customer service award goes to to EMILY though. She was the kind woman that answered when I called panicking because the plumber had already left and confirmed that it was not a leak I had but an issue with my HVAC system. She knew my address by my phone number and confirmed it was correct. I am NOT used to that these days with any company but then was able to answer all my questions quickly and kindly. I was so appreciative of her and made sure to tell her because it is unheard of these days! I have a large issue in my crawl space due to the condensation pipes being clogged. The technician, Will, was very nice. Clearly a younger guy but I could tell he was very knowledgeable about his trade and took the time needed to make sure we felt comfortable with the job he completed before leaving. He ended up leaving his ladder and my husband ran him down to return it to him, then the poor guy got stuck leaving on our driveway (my husband is currently helping with that too). All in all, this situation is not fun in any way but this company made it so much better from the moment Emily answered my call. Will definitely use them again and recommend to everyone!

Chris is a great technician. He communicated through the whole process and let me know what to expect with future repairs. Gives me time to plan accordingly.

Excellent service! Chris Miller was very knowledgeable, willing to answer our many questions and was able to diagnose and fix our issue!

Both technicians were knowledgeable and efficient. They were thorough in explaining the new thermostats and the results of the maintenance. Both were cordial and very friendly!

I posted a somewhat negative review within the past week that was more about miscommunication than any level of services provided . This has all been resolved to my satisfaction.
Bill Hall of Carolina Comfort Air reached out today both by phone, email and text to discuss the situation. We discussed the issue and he offered a resolution to the issue that was more than fair which I accepted. As far as I’m concerned the matter is closed and I look forward to the same type of professional and long term working relationship we had with Joyner and Dickens.

Eddie Wilson

Chris Miller was great. He was here for two hours and checked all of the systems thoroughly. He was friendly and patient and just a really great technician!