HVAC reviews in Sanford, North Carolina

We had an experience with this company a month or so ago where two techs came in and they were supposed to fix something and ended up breaking some kind of screw or something and just left. We ended up having to call back and the manager came out to fix it and get us back up and working. I’m sure because of all this heat we’ve had and our unit overworking, it went out again. Aireserv came out again and the techs name this time was Chris. He was very informative and answered any questions we had. He fixed our issue and got us back up and working again.

Troy was amazing today! He was very thorough and walked me through what he saw. He even pointed out a fire hazard with my dryer! My dogs liked him too, so you know he is a good person. I was very impressed with his service today.

I would like to thank Chris Gonzalez for arriving on time. The quality of the work that was done was very professional and didn't waste any time to get my AC running. The time he spent answering question and trying to do his job, I really do appreciate it. I would definitely recommend him and the company Aireserv to my friends and family.

What a great experience! Our technician, Chris, was on time and efficient. He was very personable and fixed our problem quickly. Highly recommend Air Serv.

DO NOT USE THIS COMPANY, I REPEAT DO NOT USE THIS COMPANY. This company will SCAM you. They will charge you an outrageous out of pocket expense even though the service they provided will be cover under your warranty.

My story (short version): I was told I had to pay and out of pocket expense of 342.40 because my warranty did not cover all of the fre-on I needed for my A/C unit.

Turns out my warranty DID cover the cost of ALL the fre-on.

When it was time to get my refund for the money I was charged, the manager told my warranty company representative that she could not issue me a refund because it would mess up there books.

So this company is basically double charging for their services. They get paid in FULL by the home warranty company. Then they LIE and tell you that everything is not covered so you will have to pay out of pocket.

I am sure I am not the ONLY-one this has happened too.

To the people who have used this company in the past, please call your home warranty company if you had to pay any kind of pocket expense. Most likely it was covered and they lied and stole money from you.

To the people who are considering using this company, DON’T. They are scammers.

Aire Serv of Wake County has been servicing my original HVAC unit for a few years now. I receive 2X per year tune-up visits under the Advantage Plan for a small monthly fee. It's helped to diagnose & pre-empt any forseen weakness or failure before any untimely breakdown can occur. Chris was very knowledgeable, on time & customer oriented.

Aire Serv was sent out by my home warranty company after the previous company was no longer available to do the repair, I was scheduled right away with flexibility for my work schedule so I could be there for what was initially a diagnosis. In addition to diagnosing even more problems than the previous company had seen, the technician was able to fix three out of the four issues that same day and ordered the last part right away which I was scheduled to have installed the day after being notified it had arrived. All around fast and friendly service over the phone and in person and they will certainly be my go to from now on.

Our technician Chris arrived on time and diagnosed the problem and resolution rather quickly. He was also very helpful explaining what type of bi-yearly maintenance we will need. So we signed up with Aire Serv of Wake County at a very reasonable fee.

Ralph was very pleasant and knowledgeable. We appreciated his patience in explaining just what we needed. Great customer service and efficient. Thank you!

I should have written this testimonial much earlier than today, but I wanted to take a moment and express my sincere appreciation for the work and professionalism that I experienced with Aire Serv Heating and Air Conditioning. More specifically, I have to give a HUGE shoutout to Mr. Oscar Diaz-Ruiz who ultimately serviced both my upstairs and downstairs systems.

Some of you may be aware that I was asking around for feedback on a repair quote from another company. Even after my home warranty kicked in, I was still looking at a $1110 repair bill...and that was for just ONE of the two systems.

After examining a variety of options that included financing for a new system, outsourcing the job to another company, doing it myself, or just biting the bullet and paying $1100, I ended up calling the home warranty company and asked if there was any way I could transfer the job to Aireserv. By this time, Oscar already repaired my upstairs system, which included finding and fixing a small leak AND refilling my coolant for only $200.

When the warranty company agreed to transfer the service order, I was overjoyed. By this time, I felt confident in Oscar's work and his no-nonsense transparency in what could be done. After a few hours, he came back and told me that the previously recorded problem (You know, the $1110 repair?) wasn't the problem. To make matters worse, the previously called contractor didn't even open the system to confirm that the issue was, in fact, the issue. Instead, Oscar found 3 small leaks, repaired them, and refilled the coolant for about $400 and some change. That is a $700 difference!

This is why I wanted to stop and give kudos where kudos is due. Working with contractors requires trust. Trust in their work and trust in their prices. Had I not met Oscar or Aireserv, I would have paid for unnecessary work.

Thank you, Oscar Diaz-Ruiz! Thank you, Aireserv Heating & Air Conditioning! Thank you, American Home Shield!

P.S. I later learned that if you purchase a maintenance agreement with Airserv, you get bumped to the front of the line when called AND you can ask the home warranty company to send all work orders to them directly. Avoid the frustration and guesswork...work with a company that you trust.

Anywho, I hope this helpful for someone and provides a potential option should you need it.

Good luck!

Ralph Nichols arrived as scheduled and showed knowledge and great customer skills to repair my unit. Also the office person who conversed with me about my call was polite. This was my second service call with this company and I bought a maintenance agreement for the future. Great job!

Ralph was Amazing. He was prompt, efficient, extremely polite, and included me in the conversation. I didn’t quite understand the process and he took his time and explained what is wrong, what he will do, and what to expect.

Kudos Ralph. Thank you AirServ

You can’t go wrong with this company. They are consistently professional, always punctual, and willing to go the extra mile to ensure their clients are well taken care of.”

This company was very professional and compassionate about our situation. They ordered parts and got the issue resolved without petty finger pointing at previous AC techs or other businesses. I hope that if we are ever in need again, that our insurance will continue to refer us to them. We are grateful and impressed. We wish them success!

Ralph was very thorough and professional. He fixed the issue that we were having with our AC unit quickly and efficiently. We highly recommend!

⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience with AireServ, thanks to Ralph Nichols! From start to finish, Ralph was the definition of professionalism. He arrived on time, listened carefully to all of my concerns, and took the time to explain every detail in a way that was easy to understand. I never felt rushed or overlooked—he truly made sure I felt comfortable and informed throughout the entire process. Best of all, he diagnosed and fixed my HVAC issue quickly and efficiently. If you're looking for top-notch HVAC service, I highly recommend AireServ—and be sure to ask for Ralph Nichols!

My experience with Aire Serv was PHENOMENAL from the beginning to the end. EVERYONE I encounter was courteous, professional, and knowledgeable of their area. The process was seamless from scheduling the initial service call, to the technician coming out giving an initial diagnosis of the issue and explaining possible options, to the sales representative fielding questions regarding repair and upgrade options, to keeping in touch with with the office and management staff walking me through the process, and last but certainly not least the 3 outstanding technicians who completed the install. The installing technicians respected me and my home and took pride in the work that they were completing.

We received excellent service from Aire Serve. Ralph, the technician, was thorough and explained everything that was wrong with our system and what he had done to address the issues. Highly recommend.

Chris was extremely knowledgeable and we wholeheartedly signed up the for annual service plan with Aire Serv.

We've been with Aire serv since 2022 and they have been great. Scheduling is always effortless and arrival time is always prompt. I like how they try to keep the same technician assigned to your address. Especially because we've been very happy with Ralph, as he is knowledgeable, trustworthy, and always pleasant. Thanks Aire Serv!

Had and issue with my HVAC. I requested my warranty company connect me with Aireserve of Wake county. Tech Ralph was dispatched on the call. It was a particularly tricky problem but he worked diligently to fix it. He found a short in the wiring harness.
Ralph is a great tech I have lucked out before getting him on issues.
My kudos go out to the ladies in the office who schedule the calls. I explained my handicapped daughter has asthma and prolonged exposure to the heat could cause her distress. They did their best to expedite the call.
My thanks to Ralph and the ladies at Airserve