HVAC reviews in Sanford, North Carolina

Had Tommy and Justin come in and replace our HVAC system. They were amazing guys. They work with this heat over 90° today very respectful very considerate and always available for any questions. Very nice guys. They’re good amazing job clean everything after themselves highly will recommend.

Appreciated coming out on a holiday! Wayne was very friendly, efficient and willing to FaceTime with husband to explain what needed to be fixed. Thank you!

AK, Juan, Austin and Adam did an amazing job installing our two hvac systems. They communicated well, worked efficiently and finished ahead of schedule. Thanks for a job well done Gents!

Chris and James were excellent—showed up early and got the system cleaned and functioning to full capacity. Chris was able to identify a loose wire for auxiliary heat that is critical for cold winter temperatures. Thanks guys !

James,Riley, cam all three were very polight and
Profeshnel. They did the installation with great knowledge. Very good at there jogs.i rate them very highly. Thank you very much. Bruce ludlum.

I've always had outstanding service from Carolina Comfort Air. They have taken great care of my system, identified concerns, explained everything, and helped plan repairs. I would highly recommend.

Chris Miller did a fantastic job! He was very thorough and answered all of our questions. We would highly recommend his services

Carl is a great technician, going above and beyond to make sure our HVAC needs were handled on the spot. Highly recommend!

Maintenance provided for 2 of our units. Pictures were taken as meter readings. Both units washed down, also. Technician was very concerned and through!

Dylan and Jon were very cordial and provided details on the entire process. They worked fast and even took time to give a tutorial on the thermostat. They were awesome!

Chris and Wayne did great work for me today. Getting an appointment was easy. They were communicative, prompt, and explained everything they found.

We have been customers since 2005 and James Locklear was our tech and he was awesome. He let me know everything he was doing. He was very nice and polite.

Wayne, our tech, was terrific. Great service, super knowledgeable and explained everything that he was doing to get us back up and running. Also identified some issues that need to be addressed to make sure that the unit is working properly going forward.. Clearly, the best service provider we’ve used to service the equipment.

Moises A. and Jose B. were the installation team members assigned to replace our entire unit...They arrived on time was very courteous and treated our home with respect.. They did an awesome job...We are very satisfied with their work.. Would recommend Carolina Comfort and these team members for all HVAC issues..

Carolina comfort and air is amazing they took care of my entire house replacement got me the best systems and wonderful financing options. Jacob Harper is absolutely wonderful and knowledgeable with his craft!

Donald Stepp is AMAZING! He fixed our heat right before the cold front and explained everything and the system processes. So so grateful for him and this company. They kept our two babies and us warm

Excellent service. When I originally scheduled the maintenance checkup, they actually called and said they were available beforehand. When does that ever happen 😊. The two techs that came were very professional and informed me of all they were doing, identified an issue and made recommendations. Item was immediately repaired saving issues down the road. The price showing paid was for the repair, not the system maintenance.

I’ve used Joiner and Dickens for 22 years. After they were bought by Carolina Comfort air. I called due to a thermostat not working in my basement. They told me it would be a $125 diagnostic fee. They came out on time the tech was A
professional, he quickly diagnose the problem as a bad thermostat. He said he had one on the truck and he could replace it for $493. I’ve had thermostats replaced before and they weren’t anywhere near that expensive. The tech said that the new owners had Set the prices. I. told him no thanks, I called the office and they said they would get somebody to call me back after the holiday weekend. On Monday, a lady called me back and told me indeed that the new owners had set new prices and that the $493 included Diagnosing the problem, which the tech had already done for $125, two hours of service time which might include all kind of things other than the thermostat, maybe going into the wall and a warranty. I told her I’d never seen a thermostat take two hours to put in. I would’ve liked to have been given the option of getting a warranty, not just having it thrown in and the technician had already diagnosed the problem. I ordered a thermostat from Amazon for $56. My daughter put it in less than 45 minutes and now I need I need to find a new company for my heating and air services. Who knows what they would charge if something major happened. I think this business model of bundling two hours time and all kinds of possible problems and another diagnosis fee is predatory. I’m so sorry that happened to a good company.

Chris was an excellent technician. He was very professional and knowledgeable. Explained what he found that prevented the unit from operating to its full capacity. He also showed me pictures and shared his recommendations. He's an outstanding technician...best one that I have had.

I have a new build with some intermittent issues revolving around the smart home thermostats. Wayne, Chris, and Donald have been really helpful in taking care of the issues. Very impressed with their technicians and the customer service staff.

We want to commend Chris and Wayne from Joyner & Dickens/Carolina Comfort Air. We had an issue with one of our home units. Chris and Wayne were on time, courteous, personable and professional. They took the time to listen to our concerns, diagnosed the issue and presented all possible courses of action and ensured we understood everything. We have always had great experiences with Carolina Comfort Air and we’re glad to see Chris and Wayne bringing their expertise and professionalism to the table!