HVAC reviews in Wake Forest, North Carolina

Unprofessional Service Provider, Rude, DO NOT USE

Like other reviews, no receipt was ever given. Says they fixed the AC unit but wouldn't tell me what was exactly wrong with it nor what they did to correct it. Breaks within a few days afterwards and I contacted them to which they tell me it is a whole other issue not related to the one they suposedly fixed.

Our hot water heater went out on Friday morning. Hoff examined Friday night, was able to secure a new hot water heater and installed it Sunday morning. Their service was professional, courteous, on time all at a completely fair price. Would unquestioningly use them again and highly recommend them to others.

Very good and professional service! Zak came on time and explained everything. Repaired the Unit to our satisfaction. I would consult them in future for any heating or cooling services.

We've been using King Heating/Cooling for a few years now. Not too often, but when something goes out or malfunctions we need someone who will answer the phone kindly, send someone quickly and have that person that does come be knowledgeable and honest. For us, this company has done all three

Was assigned to Hoff through my home warranty. Was prompt, respectful, accommodating, and responsive. Will definitely look to Hoff in the future for my HVAC needs!

GREAT VALUE!!!

My AC blew up a few days ago and instinctively I contacted ARS, they quoted me over 7 GRAND! I was driving down the road and saw a little truck with HOFF Heating and Cooling on the back. I went ahead and got quoted about $2,000 less than ARS was charging me off the rip; I'd recommend this to my neighbor, family, and friends.

THANK YOU!!!!

Tech was late, was rude to my wife, and couldn't help with the issue. Tried to tell us it would be an all day job and would be very expensive. We called someone else who was able to fix it in about 2 hours and was friendly. Avoid this company.

edit after reply: Notice how he didn't apologize for being rude to my wife?

I would give negative stars if Google had the option.
Let me give a run down of the entire encounter. Our cooling system was not working- we were assigned hoff appliance via Select (change the vendor, if you get them assigned to your problem in the area). While having a conversation with him he said he is unable to figure out the problem. Next day he returned with an estimate of requiring cleaning and adding freon to solve issues. When asked what freons are I received multiple condescending comments. If i were to ask him what aortic stenosis is he would not know how to spell it- I reminded him he is the expert and not me!
Regardless I took the insults and he brought the bill upto 435.38$ which i agreed to pay- I had questions about the system and how what he did could fix it to not have anymore issues. I repeatedly received condescending responses as he was having issues answering my questions. Probably one of those men who cannot take women asking questions. I made him realize what a ridiculous customer service he is providing and told him if I knew what the issue is I would not have bothered him. When getting caught on lying to me that he is just a technician i reminded him that I know he is owner of the company registered in 2018, his tone changed from arrogant to "oops I am caught".
If someone is asking what they paid for and what difference with paying 435$ make- this man had huge issues and has no manners on how to talk to women- came across as a typical male chauvinist with his conversation and tone. He had to be reminded that the excuse for his tone ("I have been out all day") is not a reason to lash out at questions from customer, it is a part of a job. I don't lash out at my patients being overworked with covid, IT IS MY JOB.
DO NOT GET SERVICE FROM THIS COMPANY IF YOU DO NOT WANT TO DEAL WITH USELESS, CONDESCENDING, CHAUVINIST ,LYING AND RIDICULOUS CUSTOMER SERVICE AND INCOMPETENT WORK. ALL HE CARES ABOUT MONEY AND THESE WERE HIS WORDS ON THE PHONE

AND WHEN I WROTE A REVIEW- I WAS THREATENED

No stars! The worst customer service ever! Azzidin repeatedly said he had not received the necessary authorization from the warranty company to complete the AC repair job. When the truth of the matter was, he was out of town and did not and/or could not come back to fix what he broke. Meanwhile the internal temperature reached above 100 degrees. Keep in mind before Azzidin touched the unit it was working. Not perfectly but working. Afterwards there were stains on the ceiling from AC/water overflow, and eventually the unit completely stopped working. Personally I don't want to continue working with him to fix the AC but American Residential Warranty is forcing me to deal with him until completion. Evening after complaining to the warranty company about his poor customers and property damage to the ceiling.

IF ABLE PLEASE REQUEST ANOTHER COMPANY. I CERTAINLY WISH WE WERE GIVEN THE OPTION.

I found Azzidin to be rude, disrespectful and condescending... he does not keep appointments, hard to reach at times and does not value his customers.

I had my whole ac unit repaired and replaced by this company this month. The company came every day until the job was done. They kept in touch with me every or night with ordered parts and home warranty companies final decision and when they are coming to perform the service. Very good at what they do.

Azi is ALWAYS great and professional. We use him for our home and business and he never fails to impress. He gets us in on short notice and always has amazing rates. We cannot recommend him enough!

Terrible guy, wanted to bypass my insurance company ( Select Home Appliances) , he refused to give me Invoice for the Job he had done. Instead of providing me with the proper invoice with his company's letterhead with Tax ID, he just gave me generic receipt with some other company's name on it ( Raleigh HVAC) and added Tax with it. When requesting for proper invoice, he flatly tells me he does not pay taxes.

I have already notified State Revenue department as he has done similar stuffs to many other folks around.

We woke up to 80 degrees in our house on a Sunday at 5:00 am. I googled HVAC in Wake Forest and Hoff Heating and cooling was advertised as 24 hour service so I gave them a call. Ozzy answered and was here in about an hour and a half. He had us up and running in about 45 minutes. Definitely will get on his maintenance ☺️

When our A/C went out our warranty company put us in contact with Hoff Heating and Cooling. Ozzy from Hoff quickly diagnosed the problem and set to work in a professional and efficient manner. Problem solved. Ozzy was a most friendly and courteous gentleman. I recommend Hoff Heating and Cooling.

The is the best heating and cooling I have ever worked with. Incredibly knowledgeable and will go out of his way to help you regardless of what you have going on!

Hoff services are awesomely great.
Good mastery of the A/C system, great personality, customer service and a good communicator. I recommend Hoff for any A/C repair and maintenance. Thanks Hoff for your good work.

My home warranty company assigned Hoff for my service call for a plumbing issue and I can't say enough about the excellent service I received! Azzi is very professional and knowledgeable as well as pleasant. I highly recommend him!

I went through my home warranty and had this man to come out to fix my toilets and and put a stopper and leveler to push the stopper up & down looked under sink cabinet had water in the bottom. Now my toilet has been leaking water bill going up the tank does not fill up so it drips. Call got the answer only guaranteed for 30 days. But you did not fix what I payed to have fix..Double check his work and on day 28 - 30 check again. Ugggg would not recommend

The tech was incredibly responsive and professional. He also saved me over $3700 by finding a relatively simple fix when a competitor was trying to unnecessarily replace parts and sell me a new system. They are honest, efficient and communicative. I will be using them from now on and would recommend to anyone in the Raleigh/Durham area.

response to our emergency call was very important to us. We felt assured that we were quoted a good price and were not being taken advantage of. We were even provided space heaters until the installation was completed. This was the best referral we have ever had. Thank you